What is Libra

Libra is a cross-border e-commerce comprehensive service platform that provides payment collection services and software data services for cross-border e-commerce sellers. Software services include real-time monitoring of multiple stores, accurate keyword data analysis, App-based customer service, review tracking, team management, Review Assistant, Claim Assistant, and automatic email. Payment collection services currently support Amazon and eBay payment collection, and will continue to be launched on other major e-commerce platforms in the future.

Function

1. Data details

The mobile APP is interoperable with the PC side, and the seller's Amazon backend is moved to the mobile phone. The seller can check the sales details of the day anytime and anywhere, displaying the sales and order volume of the day, as well as the number of orders for a single SKU, the comparison of the same day last week, detailed data for this week and this month, and statistics by account, etc. It supports multiple account binding; Amazon official API interface connection, without any association.

2. Portable customer service

The Libra APP has preset professional Amazon email templates for McKee, including replying to buyers' questions, handling order issues, contacting and guiding buyers to modify negative reviews, etc. It also supports binding of multiple email accounts with no upper limit, and supports customization of email templates. The mobile APP can directly reply to customer emails.

3. Evaluation tracking

Monitor and remind buyers of their latest reviews, so that sellers can handle bad reviews in a timely manner and avoid affecting listing rankings and conversion rates due to bad reviews. It also allows sellers to more intuitively understand the specific evaluation information of the product, such as ratings/evaluation pictures/evaluation videos, etc. At the same time, in the "Monitored Products" section, you can also view the product's price/specific number of reviews/new reviews/weekly review rate, etc.

4. Team management

Team management is supported. Users can create their own teams, invite company personnel to join, and jointly manage one or more Libra accounts.

5. Keyword tracking

Monitor product and keyword rankings at all times, and monitor ranking changes within 90 days. Manually refresh to update all products; you can also refresh and update data for individual products. You can also set the update time, and the system will automatically update the ranking of products and keywords at the set time. The system can match the top 200 products in the search, and the ranking data of products after 200 will not be displayed.

6. Keyword analysis

It supports basic search and fuzzy search. According to the keywords entered by the seller, the Libra system will provide the seller with a set of relevant keywords based on big data analysis technology, and at the same time provide the seller with data such as the corresponding click-through rate, purchase intention rate and order rate for each keyword within one month.

7. Claims Assistant

Help sellers recover miscalculated amounts from the past 18 months, mainly including abnormal FBA inventory and abnormal orders.

8. Payment

Payment is received on T+0 and is supported on PC and App.

Supported Sites

Amazon US, European, and Japanese sites

cost

The fee is capped at 0.7%, and the fee includes all fees from deposit to withdrawal. Libra has no exchange loss. The exchange rate is calculated based on the spot purchase price at the time of exchange settlement on the same day for withdrawal applications initiated during bank working hours, and the corresponding RMB withdrawal amount is calculated based on the spot purchase price of T+1 (i.e. the next working day) for withdrawal applications initiated outside working hours.

Moreover, you will receive 1,000 star coins when you register for a payment account. If you are a long-term customer, you can receive a large number of star coins for free every month. By consuming star coins, you can directly use all the functions in Libra's professional seller tools.

FAQ

Q: If I add a Libra payment account to my Amazon store, will it cause the store to be associated?

A: There will be no association. Libra cooperates with banks in various countries to open local bank accounts. The payment account assigned to each store is independent, so sellers do not need to worry about store association.

Q: Does the real-name authentication information need to be consistent with the information used to register the Amazon account?

A: No. Real-name authentication information is only used for overseas bank account opening, international anti-money laundering risk control and other purposes, and will not be provided to Amazon. Therefore, it does not need to be consistent with Amazon account opening information.

Q: I have multiple Amazon accounts. Do I need to register multiple Libra accounts?

A: No. You only need to register a Libra account to apply for a payment account for all of your Amazon accounts. Each payment account assigned by Libra to the seller is an independent bank account registered at the location of the Amazon site, and the seller's real-name information will not be disclosed to Amazon, so there is no need to worry about account association.

Q: What is the function of star coins?

A: Star Coin is the billing unit for all Libra’s charging functions. One RMB equals 50 Star Coins, and one USD equals 325 Star Coins. Star Coin recharge supports Alipay and credit cards.

Q: Are the Libra account and the Libra payment account the same?

A: Users with a Libra account can log in directly to the Libra payment account.