What is Bida Smart Customer Service? Bida Smart Customer Service Review, Features

Bida Smart Customer Service is an IT company based in Boca Raton, Florida, that aims to provide affordable customer service solutions for small businesses and e-commerce. Together with a group of AI and machine learning experts, Bida Smart Customer Service's team has extensive experience in consumer interaction in various industries, especially in cross-border e-commerce products and services.

Function

1. All-in-one messaging platform

Bida Smart Customer Service can connect to multiple messaging channels, such as Facebook Messenger, Twitter, WhatsApp, etc., and manage conversations from different channels in one place. Bida Smart Customer Service also provides a free web chat plug-in for customers to interact with website visitors. The platform can store chat records and contacts from different channels, automatically reply to FAQs, promote sales activities, conduct surveys and ask for product reviews.

2. Chatbots

Bida Intelligent Customer Service builds chatbots for small businesses at affordable prices, customizes chatbots to meet the needs of each small business, and builds and deploys chatbots in less than 30 days. Bida Intelligent Customer Service has Google's machine learning expertise, speech-to-text, Google Cloud Platform, and the most advanced NLP (natural language processing) algorithms to provide users with more ways to interact with products by building engaging voice- and text-based conversational interfaces driven by AI. Connect with users on customers' websites, mobile apps, Google Assistant, Amazon Alexa, Facebook Messenger, and many other popular platforms and devices, using Google's machine learning expertise to best understand consumers' questions and provide the right answers.

3. Hire customer service agents

Users can hire qualified part-time customer service agents through Bida Smart Customer Service. As a platform, Bida Smart Customer Service has a list of qualified candidates who are looking for part-time online customer service, most of whom are full-time college students who are looking for part-time jobs.

4. Sales lead generation

Connect the chat platform to your clients’ Facebook Pages and install the Customer Chat plugin on their websites to capture website visitors as Facebook Messenger contacts, enabling visitors to provide valuable data and deliver concise and targeted content directly to your customers’ favorite messaging apps.