Next-day delivery becomes five-day delivery, has Amazon's delivery speed slowed down and caused sellers to have their products returned?

According to foreign media reports, Amazon's FBA delivery speed has dropped significantly recently , and has been complained by many American consumers.

It is reported that this phenomenon does not only occur in a certain area of ​​the United States. Consumers in New York, Missouri, Washington State and other places have experienced reduced delivery time.

Amazon has always provided Prime members with next-day and same-day delivery services, but the quality of this service is now increasingly criticized. According to informal surveys, consumers in the Washington area even have to wait 4 to 5 working days to receive the express delivery.

Earlier this year, Amazon raised the annual fee for Prime to $139 , which gives Prime customers fast and free shipping. However, Prime members in some parts of the United States have found that Amazon's delivery speeds are slowing down , with the " 5-day delivery" speeds of the 1990s returning .

A survey found that currently in one-third of counties in Washington , D.C., Prime orders take four to five business days to arrive. These orders ( including many best-selling items) still have the Prime badge on the checkout page , but it is simply marked "free shipping" without any mention of "two-day" or " next-day " delivery .

The inexplicable slowdown in delivery has led some consumers to suspect that Amazon may intentionally slow down delivery for some Prime customers .

Amazon spokesperson Lauren Samaha said that Amazon has not found any problems with Prime delivery speeds , nor has it reduced delivery speeds to cut costs . In addition, Prime's delivery promises fluctuate due to factors such as transportation capacity and delivery locations in specific regions . She also denied rumors that Amazon would stop providing two-day Prime delivery services in some parts of the United States .

On a social media platform , Amazon responded that Prime’s two- day delivery promise is calculated from the time the goods are shipped from the warehouse , not when the customer places an order . It clearly stated that “two-day delivery” actually means two business days, not two calendar days .

Although Amazon has refuted these rumors through various channels, Prime members' packages have always been delivered within two days of placing an order . It is this delivery speed that has driven the explosive growth of Amazon Prime, which has more than 200 million Prime members worldwide.

Industry insiders speculate that higher-than-average injury rates and employee turnover have led to Amazon facing warehouse staff shortages in some areas . In addition, Amazon has been reducing warehouse space and staffing since the beginning of this year , which may be factors in delivery delays.

Coincidentally, not long ago, several sellers told me that the return rate of their products has increased inexplicably recently. It is worth noting that these buyers are from New York, Washington and other places. Although the reason for the return has not been verified, it may also be related to the decline in Amazon FBA delivery speed.

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