Amazon’s new feature is about to be launched, making it more convenient for sellers to claim compensation!

On July 15, 2021, Amazon will launch a new feature, SAFE-T Communication Center, in Seller Center.

In the past, claims processing required email replies and the final processing results had to be found in the inbox. If there were a lot of claim orders, processing them one by one was not only troublesome but also time-consuming. Many sellers admitted that they spent too much time on this.

After the SAFE-T Communication Center goes online, all claims will be on the same page. There will also be a corresponding communication label or message viewing option behind each claim order, so sellers can easily view the corresponding claims.

Moreover, if the seller has any objection to the handling result, he or she can also upload the attachment here and appeal the "resolved claim" directly in the SAFE-T Communication Center.

According to the editor's response to the sellers, basically many sellers are looking forward to this function. The processing of all claim orders is concentrated on one page, which makes work more convenient and efficient. Amazon will still consider the sellers. I hope to see more functions that are beneficial to sellers in the future.

Seller A: “This is a great feature and will save me so much time!”

However, a small number of sellers believe that this does not fundamentally solve the problem and is just a way for Amazon to cut costs, because the back-end processing method has not changed, which means that the time required to process Safe-T claims has been transferred to the sellers. What really needs to be solved is to train professionals to handle claim orders and maximize the protection of the legitimate rights and interests of sellers.

"For sellers' claim orders, Amazon can now directly reject them without sending an email." Some sellers even joked like this, and it seems that they are really fed up with malicious claims.

There are both good and bad reviews from sellers. On the one hand, the new feature makes it easier for sellers to handle claims, but at the same time it does not fundamentally solve the problem. Everyone has their own reasons.

It is convenient, but I hope the seller will not use it too much. After all, no returns and refunds are the best thing!

Amazon

Claims

return the goods