What is J&T Express? J&T Express Review, Features

J&T Express is a technology-innovative Internet express delivery company. J&T is committed to continuously creating the ultimate express delivery and logistics experience for customers and becoming a comprehensive logistics service provider worthy of customer trust.

About Jitu Express

• Founded in August 2015, Jitu is the first technology-based express delivery company in Southeast Asia with Internet delivery as its core business. Its business covers diversified fields such as express delivery, express transportation, warehousing and supply chain, and its business types cover same-city, cross-provincial and international parcels.
• Jitu currently has more than 170 large-scale transfer centers, 600 sets of intelligent sorting equipment, and 4,000 self-owned vehicles around the world. It also operates more than 10,000 outlets and employs more than 140,000 people.
• J&T Express currently has nearly 150,000 employees worldwide, and its business has covered eight countries including China, Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Cambodia and Singapore, serving nearly 2 billion people worldwide.

Jitu Technology

Jitu is committed to providing customers with intelligent, digital and visual express delivery and collection services. The independently developed JMS system integrates online management of the entire life cycle of express delivery from order placement, collection to settlement.

Key information systems:

• Customer service work order management system;
• Capacity management system;
• Handheld terminal management system;
• Sorting support system;
• Call center system;
• Customer relationship management system.

Serve

1. Extremely fast response

1. Personalized service

2. One-hour principle

3. Intelligent customer service system

4. How far are the service channels?

5. Professional customer service team

2. Speedy claims settlement

1. If the loss of express delivery is ≤ 3,000 yuan, the claim will be settled within 1 hour

2. If the loss amount of the express delivery is less than RMB 3,000, the full amount will be compensated according to the loss value of the goods.

3. For valuable items, Jitu provides insurance service

3. Special services

1. Business customers

For domestic business customers who have higher security needs, Jitu will provide customized delivery services.

2. E-commerce customers

Jitu provides standard door-to-door express delivery services for e-commerce express parcels weighing 0-30KG across the country.

International Express Service

1. International Parcel

1. Product Introduction

International Parcel is a cross-border parcel service for cross-border e-commerce B2C sellers to send parcels weighing less than 2kg. The service covers seven countries in Southeast Asia where J&T Express has its own network: Indonesia, Vietnam, Malaysia, Thailand, the Philippines, Singapore and Cambodia.

2. Product Features

• High cost performance;
• COD service;
• Real-time tracking;
• Convenient returns;
• Overseas warehousing;
• All-day customer service.

2. International Standard Express

1. Product Introduction

International Standard Express is a cross-border express service for business items that need to be delivered urgently. It is a high-quality door-to-door international express service based on timeliness and cargo safety.

2. Service standards

• Specification restrictions: The cargo cannot exceed 120cm on one side and the weight cannot exceed 30kg.
• Billing rules: First weight 0.5KG, additional 0.5KG, less than 0.5KG is calculated as 0.5KG, the billing weight is the larger of the volume weight and the actual weight, the volume coefficient is 5000, volume weight KG = length × width × height (cm) ÷ 5,000.

Brand Strength

1. Transshipment Center

Across the country, Jitu is working hard to build an efficient and intelligent sorting system to minimize the transit time of express parcels.

2. Service outlets

Jitu has initially established a service network covering the whole country, with a high density of outlets, which effectively ensures that Jitu can reach customers with services in the shortest time possible.

3. Transport trunk lines

The national branch lines and trunk lines can be seamlessly connected, and the featured product areas can be given priority. Flexible and three-dimensional routes can guarantee Jitu's express delivery services and give priority to timeliness.

Corporate Culture

• Vision: To become a healthy and long-lasting enterprise.
• Mission: Customer-oriented, efficiency first.

Development History

-In 2015, the opening ceremony of J&T Express Indonesia was held in the capital Jakarta, marking the official birth of the J&T Express brand.

-In 2016, J&T Express was a major member of the Indonesian Express Association and has launched comprehensive cooperation with several major e-commerce platforms in Indonesia.

-In 2017, the “Express Your Online business”-J&T Express strategic launch conference was held in Jakarta, marking the official arrival of the J&T Express e-commerce express delivery era.

-In 2018, J&T Express Philippines and Thailand were established.

-In 2019, the first batch of J&T Express outlets in the Philippines were completed, covering the entire Philippines.

-In 2020, J&T Express launched its China network.