Outrageous! A product with hundreds of positive reviews was recalled, and the seller was so angry at the customer service after filing a complaint...

If you work on Amazon long enough, you’ll see enough bizarre customer service responses.

I believe that anyone who has dealt with Amazon customer service for many years will develop strong psychological qualities and enough patience. However, what happened to this seller today is something that would leave even a person with a strong psychological quality speechless.

Here’s what happened: In July last year, this seller had a product that was selling well and had hundreds of positive reviews, but it was suddenly recalled by Amazon for safety reasons. All inventory became unsaleable because a buyer complained to Amazon, saying that the product had safety issues.

The seller immediately collected information and filed a complaint, but Amazon replied that although the information was compliant, all inventory had to be removed before the link could be restored. The seller had no choice but to do so, but was told that not only the inventory in the background but also the inventory in the middle had to be removed. As a result, it took eight or nine months just to remove the inventory.

In the past two days, all the inventory was finally removed. The seller quickly went to appeal again, but found that the appeal entrance was gone. He opened a case to ask customer service, but was so angry at the customer service’s reply that he was stunned:

The customer service said that through the system investigation, it can be seen that there is still inventory. The seller was puzzled and said that the backend had been cleared. The customer service replied: "Hello, seller. Although your ASIN is currently out of stock, other sellers selling the same product may have inventory, which caused our system to have relevant information prompts. "

? !

What kind of logic is this? The seller said: “Do I have to remove all the similar inventory from other merchants? The market is so big, do I have to ask them one by one to remove their inventory and cooperate with my appeal link? This is too ridiculous!”

Other sellers also felt the same way after seeing this: "It's like winning the lottery to meet a normal customer service these days..." Some sellers were not kind enough to say that although it was tragic, they let me laugh for a while, and even complained: "Wouldn't this customer service think that his own reply was outrageous? It's so funny."

Another seller said that an Amazon customer service representative he had met before directly dissed him and said, "You are very unprofessional. You don't understand the cause of the problem at all. I will only give you 30 minutes now. Go ask a colleague who is more professional than you. Call me back after you figure it out."

Wow, those who know would say this is Amazon customer service, while those who don’t would think it’s a student being criticized by his tutor during the thesis defense!

Complaints aside, there are still sellers who answer questions seriously. Some people say that customer service is also divided into different levels. There is no need to argue about this, just close it and open another case. Some people say that in this case, don't open a Chinese case, and contact foreign customer service directly, because Chinese customer service does not have the authority.

Another seller said that he had encountered the same situation. It seemed that someone was following and selling their products, and the merchant who followed and sold them still had inventory. Because the switch link was at the ASIN level, Amazon would notify the other party to abandon the inventory.

What’s speechless is that Amazon’s own policy is that items cannot be automatically disposed of after more than 30 days of sale , but they haven’t been automatically disposed of for half a year. This seller also spent half a year to fix it, and sent it back with a changed label: “It’s really a headache to get a recall. It’s not a problem of whether you cooperate or not, it’s their process! Just the removal process is enough to make you wait.”

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