Multiple bugs appeared at the same time! Amazon sellers are crazy

Recently, many sellers have reported that they frequently experience "crashes" after logging into the backend, with their accounts automatically logging out once every 30 minutes on average.

A large number of Amazon sellers automatically crashed

What has Amazon been doing recently? Previously, a large number of sellers could not log in because they could not receive verification codes. Now, sellers are automatically logged out after logging in, which makes sellers feel that it is too difficult.

According to feedback from a seller, his backend account kept crashing automatically when he logged into it in recent days, and the problem could not be resolved after contacting customer service. What he did not expect was that he was not the only one who encountered this situation.

After communicating with many sellers, the seller found that many people were also suffering from "flash back".

"I've been having this problem since I bought a new computer. It crashes every 30 minutes. I don't know what to do."

"Exactly the same! I keep getting logged out too, it's driving me crazy, this should be Amazon's problem, right?"

"I have to log in again about 100 times a day now. It's really hard!"

Another seller gave a solution: "There should be an option to 'stay logged in' when logging in, just check it."

However, some sellers have said that the problem has not been solved after checking the box, and has lasted for several weeks. Now they have to log in again every once in a while.

As of now, Amazon has not officially responded to this issue, nor has it provided any effective solution.

In response to this situation, many sellers have begun to point their guns at Amazon.

“Amazon never offers any help when something goes wrong!”

"I have reported this situation many times through the official customer service, but the problem has not been solved. When will Amazon pay attention to the demands of the seller group?"

What makes sellers even more painful is that every time they log in again, they need to perform two-step verification again. Although it is not a big problem, it requires dozens of verifications every day, and it takes a lot of time to go back and forth.

But a group of sellers expressed envy because they couldn't even receive the verification code they wanted.

A group of sellers cannot log in to the backend due to failure to receive verification codes

Just after the Mid-Autumn Festival, many Amazon sellers ran into trouble.

In multiple seller groups, a large number of sellers said that they suddenly could not receive the two-step verification code and could not log into the backend, resulting in problems such as being unable to process orders, unable to adjust advertisements, and unable to restore customer inquiries.

According to feedback from sellers, whether they log in directly through Google Chrome or through a third-party cross-border e-commerce browser, they are unable to receive the verification code normally.

Regarding the situation where a large number of Amazon sellers cannot receive verification codes , some industry insiders analyzed that there may be a BUG in Amazon's backend .

As we all know, in order to improve the security of sellers' accounts, Amazon requires sellers to enter a 6-digit verification code sent to the bound mobile phone number every time they log in . Only after entering the code can they log in to the backend.

Although it is a bit troublesome, there have been no major problems until this time when the sellers were caught off guard. Sellers found that they could not receive verification codes, whether by SMS or phone. Some people joked that they could leave work early.

But sellers are still extremely anxious. Many sellers have suffered losses due to the inability to log in to the backend: delivery timeouts, ads crashed, and even product rankings dropped a lot.

In order to quickly climb up to save their rankings, some sellers kept trying to click to send the verification code, but received a prompt saying "You have requested too many OTPs (one-time passwords) today. Please try again later."

In this regard, some industry insiders suggest that sellers who are temporarily unable to receive the verification code should not try frequently within a short period of time to avoid having their account suspended.

Some sellers also speculated that there might be some connection between the previous incident where sellers automatically crashed after logging in and the sellers’ inability to receive verification codes this time. It might be because these sellers have to log in repeatedly and apply for a large number of two-step verification codes every day, which caused the server to crash.

So far, some sellers have said that the bug has been fixed and they have successfully logged into the backend, but there are still many sellers who still cannot receive the verification code. For these sellers, it seems that all they can do now is wait.

Amazon backend bugs are becoming more common

Sellers have become accustomed to backend bugs.

In the first half of this year , there was a suspected bug in the order management system of the Amazon US site , and it had not been updated for several hours. A seller opened a case to consult the customer service, and received a reply saying that there was indeed a bug in the system that day, and the customer placed an order but it was not displayed.

Although the orders cannot be seen, this BUG has not really affected the sellers' sales. However, some sellers have lost a lot of money due to problems with the Amazon system.

It is understood that a seller once left a message on the Amazon forum saying that he was "purchased for 0 yuan" due to a bug in the Amazon system . The seller said that due to the failure of the Amazon system, his products had a lot of orders during the bug period, but 500 orders were purchased for 0 yuan, which caused him to lose 30,000 US dollars in just 5 minutes.

Previously, many Amazon sellers reported that they encountered mismatches in order volume, ranking, and traffic. Specifically, there are two situations: 1. The order volume surged, but the category ranking was still very low, with little difference between 100 orders and 500 orders; 2. The natural traffic surged, the order volume remained unchanged, and the traffic increased from the usual 400+ to 1000+, but it did not help sales at all.

Various bugs frequently appear, and sellers suffer greatly from them. Although sellers will report to the platform every time they encounter them, this does not guarantee that similar situations will not happen again in the future. For this reason, sellers can familiarize themselves with various bugs of Amazon in advance, so that sellers will not be too panicked when similar bugs appear in the future.

Amazon

Seller

BUG