What is TWINT? TWINT Review, Features

With more than 4 million active users, TWINT is the leading payment app in Switzerland. With TWINT, pay conveniently and securely with your smartphone: at the supermarket checkout, in online shops, when shopping in the farm shop, between friends, on public transport or when parking.

About TWINT

In September 2016, the merger of the two Swiss payment apps Paymit (UBS, Six and Various Banks) and TWINT (Postfinance) was officially entered into the commercial register. Today’s TWINT AG has been around since September 2016 and has been gaining more and more popularity throughout Switzerland in recent years. An increasing number of new merchants, acceptance points and a steadily growing number of users have made the company one of the most popular payment brands in Switzerland and a highly used app in just five years.

At TWINT, we believe that innovation can change TWINT's life and coexistence for the better. It should help TWINT focus on what really matters: the experiences that move the company, the people that are close to the company, or the causes that TWINT is passionate about. All the things that move TWINT forward together.

That is why TWINT wants to make sure that everyday life is constantly getting easier, because payment and everything around it can be smoothly integrated into TWINT's life and TWINT no longer has to worry about it. This way, everyone on the TWINT team can make more of this moment.

This is true on a small scale as well as on a large scale. For TWINT itself, for others and for Switzerland as a whole.

Products and Services

• money transfer

With TWINT you can transfer money in real time - just from smartphone to smartphone. And you can request and receive money from friends or family. Whether you are sending or asking for money: with just a photo and a few nice words you can make your message personal and friendly.

• Payment Methods

With the TWINT app you can pay quickly and easily: when shopping online, at the checkout in the supermarket, in canteens and at vending machines. TWINT offers you many options and is always secure.

• Parking Fee

Pay without coins at the parking meter. Simply scan the QR code attached to the parking meter. For first time use, enter your car registration number. Select the parking time in the TWINT app and confirm payment. Paid parking time can be cancelled in advance at any time. You will be refunded the difference directly via the TWINT app.

• Deposit Card

You can digitally store more and more cards in the TWINT app. Whether it's a customer card like the Coop SuperCard or a loyalty card: every time you pay with TWINT, you benefit from the cards you have stored. A plus for you: This feature creates space in your wallet!

Frequently asked questions

Q : How do I load credit on a prepaid TWINT?

A : You can top up in the TWINT prepaid app in the following three ways.

• Direct Debit (LSV)

Amounts up to CHF 200 can be topped up by direct debit without waiting. However, this is only possible at the following banks. Note: Amounts over CHF 200 always have a waiting period (up to 4 working days).

• IBAN Payment

To do this, select the "IBAN payment" option from the icon under "Top up credit" in the upper left corner of the application. Fill in the form. You will then receive an email with all the necessary details (including QR IBAN and reference number). Please note that the payment slip with the QR code will appear shortly. Until then, it is possible to make a bank transfer using the QR-IBAN and reference number.

• Credit Code

You can get a credit code at Swiss Post's own branches, Coop supermarkets, Coop Bau + Hobby, Coop City (food and non-food) and Interdiscount branches. Open the prepaid TWINT app. Tap on the QR code symbol in the bottom right corner. Point your smartphone camera at the QR code or enter the credit code. The loan is immediately available in your TWINT app.

Q : Can I use several TWINT applications?

A : Yes, it is possible. You can install and use multiple TWINT apps on the same smartphone, such as the TWINT prepaid app and the bank's TWINT app.

If you have accounts with two different banks, you can also install and use two TWINT apps.

If you use more than one TWINT application, please note that you must define one of the applications as the default for receiving money transfers.

Q : I forgot my TWINT PIN/TWINT password. What can I do?

A :- Open your TWINT Prepaid App.

- Click "Forgot your TWINT PIN?

- TWINT will send a security code to the email address of the safe contact you entered when registering. Reminder: When registering, TWINT recommends that you choose an email address as your safe contact that is not associated with the smartphone you use TWINT on.

- Tip: If you don't receive the email within 5 minutes, please check your spam folder.

- Once you receive the email with the security code, you can return to the TWINT Prepaid app and enter this security code.

- You will now be asked to define a new PIN and can then use the TWINT Prepaid app again as usual.

Development History

-Before September 2016, Paymit and TWINT merged into today's TWINT AG

- Launched QR code solution for small business solutions with the Swiss Farmers Union in June 2018

-In November 2018, Markus Kilb succeeded Thierry Kneissler as CEO of TWINT

- Launch of donation function in TWINT app in August 2019

- The first TWINT+ feature will be launched in May 2020

- In November 2021, GLKB became the 20th bank to launch its own TWINT app. This means that around 90% of all bank account holders in Switzerland have the option to connect their account directly to the TWINT app.