Dolphin Japan Warehouse was established in 2014. Its domestic headquarters is located in Shenzhen, where the logistics industry is well-developed and cross-border e-commerce is concentrated. Dolphin Japan Warehouse focuses on overseas warehouse services in Japan and provides professional one-stop services for cross-border foreign trade companies.
About Dolphin Japan Warehouse
Dolphin Japan's 5 self-operated storage centers are located in the two major regions of Kanto and Kansai in Japan, close to multiple Japan Asia FBA warehouses. Many members of the management and service team are from cross-border e-commerce export companies, with more than 10 years of senior cross-border e-commerce B2C industry background.
Company Business
1. First-leg FBA business
1. First leg FBA shipping
Shenzhen and Shanghai are used for bulk cargo consolidation. 2-3 ships are fixed every week to directly reach Japan Asia FBA warehouse, with stable shipping schedule and public transportation operation, and stable warehousing time of about 15 days. In addition, in cooperation with Japan's self-built bonded overseas warehouse, single bill and document clearing operations can be performed according to the customer's own Japanese importer.
2. First leg FBA air transport
There are regular flights from mainland China and Hong Kong to Japan FBA warehouse every day, with sufficient space and stable and guaranteed delivery time.
3. Private Line Small Packet
Direct shipment from China to Japan, guaranteed on-time delivery within 3-5 days.
2. Bonded warehouse business
In March 2019, after many rounds of negotiations and consultations, Dolphin successfully leased the bonded warehouse in Tokyo Port. The bonded warehouse is an independent building with 5 floors. The total storage area is about 6,000 square meters. After the renovation, it integrates e-commerce warehousing and dispatch, FBA bonded container unpacking and transshipment, traditional bonded container unpacking, 2BC delivery, and e-commerce bonded logistics, creating a precedent for e-commerce overseas warehousing and logistics.
3. Transshipment business
Direct mail of imported goods from Japan, BC parcel transshipment and collection and delivery back to mainland China, sea transportation from Japan, air transportation to Hong Kong and other services.
IV. Value-added Services
We provide a series of services including Japanese company registration, Japanese trademark registration, Qintian assistance in opening stores, PSE certification, MET login, after-sales maintenance, call center, local Japanese e-commerce email customer service, etc.
Advantages
1. Japan FBA first leg, Japan overseas warehouse, Japan dedicated line parcel
We provide a series of comprehensive professional services including FBA first-leg/full container/bulk sea transportation, FBA air transportation, express ship, Japan dedicated e-commerce parcel, Japan customs clearance, overseas warehouse FBA replenishment, FBA label change and return, warehousing, packaging, photography, labeling, return processing, drop shipping, warehouse dismantling, Japan company registration, Japan trademark registration, Rakuten store opening, PSE certification, METI registration, etc.
2. Advantages of Japan warehouse express delivery service
We have established long-term and stable cooperative relationships with excellent service providers such as Japan Post, Nishi-no Transport, Kuroneko, Sagawa Express, and FedEx, and can enjoy high-quality express delivery and preferential prices. At the same time, sellers can choose the fastest or most economical shipping method based on the volume and weight of the product.
3. Smart WMS system API synchronizes orders with one click
Amazon and Rakuten sales orders can be automatically synchronized to the overseas warehouse WMS management system with one-click API, and can also import orders in batches, automate, push systems, and provide a variety of user-friendly functions to minimize the rate of human errors. It provides you with the operational experience of FBA warehouses, improves work efficiency several times, and saves you several times of work time.
4. The superior geographical location of Japan's overseas warehouses
Dolphin's five self-operated Japanese storage centers are located in Kanto and Kansai, Japan, with superior international and local transportation regional advantages. The warehouse is close to multiple Japan Asia FBA warehouses: FSZ1 KIX1 KIX2 KIX3 NRT1 HND3 TPF3 TPF6, etc. You can replenish warehouses nearby and transfer to FBA without worrying about FBA out of stock, so that your FBA storage capacity can be maximized.
5. Full EPR system management
We have a fully independently developed, fully functional ERP management system, such as product management, first-leg transportation, inventory management, warehousing and outbound delivery, FBA buyer return and exchange management, product label change processing, FBA transit replenishment, various value-added services, etc. The system is completely self-service, with seamless connection of goods throughout the entire process, and various data can be mastered anytime and anywhere.
6. Quick response from customer service
Professional customer service, one-on-one online communication, timely response. You can contact us at any time through online communication software, email, phone, etc. Our customer service team is always on call to provide you with service. If you encounter any problems during non-working days and working hours, you can leave us a message and we will answer your questions as soon as possible.
7. Responsible compensation system
We provide customers with compensation for wrong goods, lost goods, and delayed delivery. If there are differences in the goods within the scope of our warehouse management responsibilities, the storage center will complete the inventory and claims within 4-5 working days. We are wholeheartedly here to help you worry-free.
8. Withdraw the balance at any time
For any unused or spent balance in your account, you can use the "Apply for Withdrawal" function in the system and submit a withdrawal application at any time. Our staff will process the withdrawal as soon as possible during working hours.
Development History
- In August 2014, Dolphin officially established a Japanese company (DDX Co., Ltd.) and set up a warehouse (Dolphin Warehouse No. 1) in Kadoma City, Osaka for the first time to carry out the BC business of overseas shopping goods transshipment;
- In September 2015, as Amazon Japan began to recruit Chinese sellers, Dolphin started its overseas warehouse business in Japan and successfully launched its self-developed WMS system, providing overseas warehouse storage, drop shipping, return and label replacement, and FBA transit services to e-commerce customers;
-In July 2016, the No. 2 and No. 3 meetings were established in Ibaraki City and Minoh City in Osaka;
-In November 2016, we set up local warehouses in Shenzhen and Shanghai to clear customs for FCL and LCL shipments to Japan Asia FBA warehouse;
-In March 2017, Tokyo Chicai No. 4 Club was established;
-In May 2018, Osaka Shipyard No. 5 Warehouse was established;
-In March 2019, the first leg FBA air transport and small package testing were completed and put into operation;
-In July 2019, the renovation of Tokyo Port's bonded overseas warehouse was completed, taking into account e-commerce warehousing + Japanese bonded logistics, opening up a new pattern of e-commerce bonded logistics.
