Dunhuang.com is recruiting cross-border logistics service providers to join us. From September onwards, merchants can only ship through certified routes.

Recently, DHgate announced that it will vigorously improve the quality of logistics services on the platform, assist merchants in identifying and screening service providers, and make logistics data including logistics tracks, logistics order disputes and other information more accurate, real and clear, so as to better control logistics services, enhance the competitiveness of merchants, and allow buyers to have a better consumer experience. To this end, the platform publicly invites all logistics providers who have served and intend to serve merchants on the DHgate platform to directly connect to the DHgate logistics system . DHgate made it clear that this connection only connects data on logistics orders and logistics tracks, and does not involve the existing settlement and service processes between merchants and corresponding logistics service providers, and does not charge any commissions or service fees . Starting from September 1, 2023, DHgate merchants can only choose to ship goods to logistics providers that have been connected and settled.

Logistics provider certification portal: http://wjx71.dhgate.com/vm/QjFAwdN.aspx

Zhang Xufeng, the person in charge of platform logistics at DHgate.com, said: “We are committed to building a logistics ecosystem where merchants can choose suitable logistics providers and logistics services without any worries to cooperate with them, ensuring that buyers can enjoy matching logistics services in accordance with the timeliness and quality agreed with the merchants.”

Since the DHLink, an intelligent cross-border logistics platform, is also owned by the DHLink , in order to avoid misunderstandings, the DHLink announcement clearly states that the logistics service providers invited to join this time are to connect with the DHLink logistics system and become DHLink certified logistics service providers/lines, not to connect to DHLink. At the same time, this certification does not charge any commission or service fee to merchants and logistics service providers. Merchants only need to forward the application link to their cooperating logistics service providers (except for the official services of the four major express delivery companies DHL, UPS, FEDEX, and TNT), and the existing processes for daily logistics services and settlement of freight remain unchanged. In order to encourage logistics providers to settle in as soon as possible, DHLink will also provide platform traffic resources such as exclusive venues for big promotions to the connected logistics service providers.

In response to this public recruitment, Dunhuang.com repeatedly emphasized the fairness of platform logistics, respecting merchants' choice of logistics providers, not actively obtaining data outside the logistics track, and not interfering with all personalized settlement methods between merchants and their own logistics service providers. However, the cross-border e-commerce transaction chain is long, and the uncertainty of logistics has become one of the bottlenecks that restrict the development and growth of many merchants. In a questionnaire survey of cross-border sellers, more than half of the merchants lack a complete understanding of the price and service quality of the cross-border logistics industry. They only determine logistics service providers through introductions from peers and friends, or directly look at the delivery points of logistics providers near the company, and the range of choices is very limited. Another prominent problem is that merchants lack the ability to control logistics providers. If there are problems with performance, there is a lack of effective ways to hold them accountable or remedy them. The recent escalation of the USPS "water account" incident is a concentrated outbreak of this problem. Many merchants were inspected and blocked by the USPS because of "water account" orders, resulting in the inability to send packages, and ultimately suffered huge losses, which also caused varying degrees of impact on the platform and buyers.

To this end, Dunhuang.com stated that it will open the information of all certified logistics service providers to merchants on the platform in the future. Merchants can check the routes, prices and company strengths promised by logistics providers at any time, helping merchants make better choices in a larger range, thereby further improving the overall logistics experience of the platform.

Dunhuang Network