Amazon seller's account was blocked after "swearing" at customer service: 9 out of 10 customer service staff are idiots

"Looking at the sales volume, my mood goes up up up. Looking at the progress of Amazon's receiving orders, my mood goes down down down. If I encounter an unreliable customer service, my mood continues to go down down down," said an Amazon seller. After working for Amazon for a year, he has been nervous. If the order volume is high, he worries about being screwed. If the order volume is low, he worries about sales. Although a large number of sellers have reported recently that their dead accounts have shown signs of "resurrection", when they think of the "clueless" customer service and the extremely stuck backend, they feel that even if the account comes back to life, they will be pissed off to death. Someone cursed Amazon's customer service in a rage, and successfully lost his precious account "life"...

There are glass shards wrapped in the sugar. Anyone who reads the recent diary of the Amazon people being "beaten" will have to say: It's not easy for Amazon people!

Amazon seller's account was blocked after he cursed customer service

There are thousands of ways for Amazon seller accounts to die. In addition to the common causes of death such as infringement, false orders, and other violations of platform rules, some sellers have unlocked unconventional causes of death, such as opening cases crazily and insulting customer service!

The editor learned that an Amazon seller had an unpleasant communication with the customer service, and cursed the Amazon customer service. He was angry for a while and happy for a while. After he lost his temper and cursed the customer service, the seller's store was blocked:

The editor learned from the email sent by Amazon that the seller had inappropriate or unprofessional contact with members of the UK Amazon community, which is a violation of the platform policy. Therefore, the seller's listing has been removed from the website by Amazon, and may no longer sell products on Amazon. During the period when the platform works with the seller to resolve this issue, the funds will not be transferred to the seller's account, but will remain in the seller's account.

Perhaps in the eyes of Amazon consumers, Amazon customer service is amiable and their service is perfect, so it must be their fault if the seller curses at others.

Recently, a consumer expressed his love for Amazon's excellent service under his real name, " Amazon's customer service is really great. I dropped the inner pot of my rice cooker due to shaking hands while cooking and it became deformed . So I asked the customer service if I could get a replacement. After communicating with them, they immediately sent me a new one. I confirmed several times whether the one I broke could be replaced, but the customer service still said it could be replaced. Amazon is really good to buyers."

Unlike the consumer experience, 9 out of 10 Amazon sellers complain that "Amazon's ultimate service is only for buyers, and its attitude towards sellers is extremely harsh, with zero tolerance for mistakes."

“After working for Amazon, my temper has become worse and worse. I really want to die two years early because of the irritation of Amazon’s customer service ”, “ Nine out of ten Amazon’s customer service staff are idiots. I have given up on this job. The credit goes to Amazon’s customer service staff. ”, “ I was so irritated early in the morning! Contacting Amazon’s customer service is really like opening a blind box. You never know what kind of idiot customer service staff you will meet! ”... According to sellers’ feedback, Amazon’s customer service always has 100 ways to irritate sellers and make them obey.

Among them, " speaking perfectly to avoid the correct answer " is a point that Amazon customer service is widely criticized by sellers:

A: Talking with Amazon customer service is really infuriating. The answers are irrelevant and the case is closed without solving any problem. One problem may not be solved even after opening countless cases. I am really pissed off.

B: If you have a chance, don't work for Amazon anymore. Not only will you be bald, but you will also vomit blood. The most annoying thing is that when you have a problem, you have to find that idiotic customer service, and they will just say: "There's nothing we can do about it?" "We're also confused." "What's going on?"

C: Don’t try to argue with the “idiot” customer service on Amazon, because they are like robots and can’t understand what you are saying.

D: Amazon should just use robots instead. Customer service hasn’t solved a single problem in the past few months.

It is reported that many sellers have recently encountered the situation where the five bullet points and description of the listing are not displayed . One of the sellers opened a case as usual, and the template was useless. Later, he was asked to submit UPC brand proof, so he asked customer service to help change the five bullet points and description. As a result , customer service removed the seller 's editing rights ... Amazon sellers seem to have become accustomed to this kind of underworld operation.

In addition, the low efficiency of Amazon customer service has also become a focus of complaints from sellers. "Amazon Mexico customer service has not replied to my message for a day. Is my case a pigeon message?" After being tortured by various audits by Amazon, a seller had no choice but to turn into a joke teller:

When I was eighty years old, my grandson called Amazon customer service for me and said to me: "Grandma, Amazon said that the complaint letter regarding security issues you submitted on August 27, 2021 is still under review..."

Surprise! Many sellers ’ “dead” accounts were suddenly unblocked

This year, Amazon's account blocking trend has caused many sellers to suffer heavy losses. In addition to being blocked due to illegal operations, sellers will also be blocked due to the second review after registering an account. The second review has always been a chasm that sellers cannot overcome. However, recently many sellers have reported that their accounts that were blocked in the second review were quietly unblocked ...

Some time ago, Yien.com reported the news of the second-instance account unblocking, but the editor recently found that more and more sellers have encountered this good thing. In addition to the second-instance account unblocking, many sellers reported that their accounts that died due to association and other reasons were also unblocked:

A: The best news these days is that the three blocked accounts have returned on their own. I want to burn some incense and kowtow to Amazon .

B: Amazon recently revived a number of accounts. In previous years, they had stopped registering accounts in November, but this year they are still allowing registrations and granting amnesty to everyone .

C: An account that was mistakenly identified as linked actually came back to life, so it is possible that all the accounts that were mistakenly identified as linked have come back to life;

D: There must be something wrong when things are not normal. Let me make you happy for now. Maybe Amazon will review it again in a while and your account will be blocked again.

E: Amazon is the best at settling accounts after the fact. They will wait for you to sell for half a year or a year, then conduct an audit and directly refuse to respond. At that time, the situation will be even worse.

F: Why is my account still not unblocked after the second review? Did my brother-in-law forget about me?

It can be seen that most of these unblocked accounts are related to the second trial. Many sellers speculated that Amazon’s actions were due to the poor recruitment situation this year. One seller said: “Amazon is beginning to lack sellers, otherwise it would not be so kind.” Another seller said: “Amazon found that there were not enough new leeks to harvest, so it fertilized the old leeks and harvested them again when they grew fat.”

In any case, it is indeed fortunate that the account can be unblocked, but whether Amazon will take revenge later is unpredictable. Sellers should abide by the platform rules and manage their accounts well!

Things to note when registering an Amazon account

As we all know, Amazon started a new round of investment promotion in October this year , and there will be many newcomers. Amazon Global Store released some notes on account registration some time ago. Sellers who plan to register a new account must pay attention to the following matters↓

1. What should sellers pay attention to when preparing information for registering an account?

Answer: The seller needs to prepare a color scan of the company's business license , a color scan of the legal person's ID card, payment credit card, contact information, bank account and other information, and must ensure that all registration information must be complete and true, otherwise the registration will not be successful.

In addition, sellers should note that if you are unable to log in, please make sure that the network environment is stable. You can try to clear browser cookies and change browsers. It is recommended to use a stable and dedicated network environment. It is not recommended to use VPN/VPS/super browser.

2. What should sellers pay attention to during account registration?

Answer: When sellers register an account, they must follow the prompts on the registration interface. Except for special requirements, all information must be filled in in pinyin or English.

When filling in the information, the "Company Address" column really gave sellers a headache. Should they fill in the company's actual business address or the address on the business license? In response, Amazon said that they should fill in the actual business address in Chinese, accurate to the house number, and ensure that the water, electricity, and gas bills for the address can be provided and that the address can receive express delivery. The address cannot be modified after confirmation.

Sellers must pay attention that when filling in the company address, you must fill in the actual office address!

In addition, when registering an account, you need to fill in a credit card that can be used for international payments (VISA, Master Card are both acceptable, VISA is recommended), otherwise it will be prompted that it does not meet the requirements .

3. After registering an account, will there be any impact if I cancel my business license?

Answer: This idea is very dangerous. If Amazon initiates an audit of the seller's account during the seller's operation, Amazon will ask the seller to provide information. If the seller fails to provide the information, his sales privileges may be suspended!

Amazon Global Selling states that if Amazon determines that your account is used for deceptive, fraudulent, or illegal activities (for example, selling using a purchased account), your account and selling permissions may be suspended or terminated.

Therefore, sellers should never cancel or destroy the information they provided when registering their accounts. Once they encounter a second review, Amazon will "go crazy" if they fail to provide the information they provided when registering.

In addition, the seller must keep the purchase invoice. If the account is audited in the future, the seller may be asked to provide the purchase invoice.

4. Can the registration link purchased from other channels skip the qualification verification? And will it not trigger additional review?

A: Regarding the issue of purchasing registration links, there have been many cases of sellers who were blocked for purchasing registration links from service providers. Amazon officials stated that any registration links that require payment are from non-compliant channels . Such registration links will not only not provide shortcuts in any process /audit, but will also face a series of risks after going online, including but not limited to restrictions on sales permissions.

5. Will there be 100% chance of postcard and video verification when registering an account?

Answer: Whether you register an Amazon account by yourself or through the investment manager channel, you may encounter identity verification, but this is not inevitable. Not all sellers will encounter video verification and postcard address verification during the account registration process.

In addition, some sellers are worried that during the video verification, foreign staff will communicate and review in English. In response, Amazon officially stated that during the video verification, the staff will review in Chinese.

In addition to the above issues, sellers also need to pay attention to the fact that when providing information to Amazon, they must not use photoshop. Some sellers added watermarks to their business licenses when providing information to Amazon, which resulted in the failure of the verification of the provided documents. In response, Amazon Global Selling stated that the registration process is quite serious and the information must not be photoshopped!

Traffic has increased, but why are Amazon employees unhappy?

Recently, many Amazon sellers have reported an increase in order volume.

One seller said happily: " Amazon's traffic has obviously increased. Now is a good time to raise prices . We must make a lot of money from foreigners . "

Unlike this seller, some people are not happy even though they have received a large number of orders.

Weibo blogger "Cross-border e-commerce Eric Li" also said that the number of orders in November increased by more than 200%! Although the number of orders increased, troubles also came, "I don't know why the goods can't be replenished and the shelves are slow. Is it because of the warehouse problem or the local epidemic in the United States?"

The seller also said that he did not have the joy of a surge in orders this year because too many people lowered their prices! The sellers ahead of him all set their prices very low, and their profits were not good. "It is understandable to lower prices to clear out inventory, it is understandable to lower prices when you quit, and it is understandable that you did not know how to set up correctly at the beginning, but some people lower prices just to squeeze out the space of competitors, and they lower prices just to have a piece of cake for themselves. The spiral method makes most people waste time ..."

People who have zero orders don’t understand the worries about an explosion of orders. Too many people have complained that this year’s peak season is a “fake peak season”. Some people have completely laid off in the environment of intensified internal competition: from low prices to price increases, the number of orders has not been affected at all, and has remained at... 0 orders per day .

Many sellers believe that Amazon is an industry that makes people anxious whether they have a large number of orders or not . " Since I started working in this industry, I feel tense all the time . My mood is like a roller coaster with the number of orders . I feel good when the number of orders is large, but I feel bad all day long when the number of orders is small. However, I feel anxious regardless of whether the number of orders is large or small . "

The Amazons' hair is on their clothes, on their pillows, on their combs, but not on their own heads. It's like a dandelion, which will become a bald head when the wind blows!

Daily breakdown: The "capricious life" of Amazon's backend

Adults only need a moment to collapse, but Amazon people often collapse at the same time as the backend crashes. Recently, many sellers have reported that Amazon backend is too slow:

A: Hello everyone , Amazon’s backend is very slow recently and I can’t access it .

B: I want to ask myself every day: Is there a rebellion in Amazon’s backend?

C: I ’m doubting my life because of the stuck status of Amazon backend . How come I haven’t been pissed off to death by Amazon backend yet ?

D: Recently, the front and back ends of Amazon have been really stuck. I can’t even reply to a message, let alone upload new products .

E: How can Amazon’s backend be so slow? It’s stuck from the time I get to work every day, and I can’t get anything done .

F: Amazon backend is rubbish . It’s really stuck . I hope there is no Amazon in heaven .

G: I can't open an Amazon page for 5 minutes, but other pages are very smooth. It's so stuck that I'm losing my temper.

What makes Amazon sellers complain collectively is either yesterday's Amazon backend or today's Amazon backend. It is reported that Amazon backend malfunctions occur every once in a while. In this regard, some sellers said that they have never encountered such a situation, so it is not the Amazon backend that is stuck, but the computer network problem; others said that this is related to the browser, and the super browser will not have the backend stuck. However, some Amazon sellers really use super browsers, and the backend does respond much slower than before.

All kinds of unsatisfactory factors combined together made Amazon people collectively shout: We are not ordinary, we earn money from selling cabbages, but we have the heart to sell xx!

Amazon's third-quarter net profit fell 50% as e-commerce growth slowed

What is the future of Amazon, a platform that Amazon sellers love and hate? Let’s take a look at the latest information about Amazon.

Amazon released its third-quarter financial report at the end of October. Amazon's sales in the third quarter were US$110.812 billion, a year-on-year increase of 15%; net profit was US$3.156 billion, a year-on-year decrease of 50%.

Among them, Amazon's own online sales in the third quarter were US$49.9 billion, and third-party sellers' sales were US$24.252 billion.

Marketplace Pulse released a survey data showing that from the first quarter of 2016 to the first quarter of 2020, Amazon's self-operated sales increased by an average of 17.1 % year-on-year. If it continues to develop normally, Amazon's growth will not slow down. In the third quarter of 2020, Amazon's self-operated sales will reach 41 billion US dollars, and in the third quarter of 2021, sales will reach 47.8 billion US dollars.

Last year, due to the coronavirus, consumer behavior shifted dramatically, and e-commerce became a big winner in the pandemic. Two years of growth happened in one year, but as the acceleration stabilizes, e-commerce growth will also slow.

Typically, Q4 sales are higher than Q3, which are higher than Q2, which are higher than Q1. But this year, all three quarters have been roughly flat quarter-over-quarter so far. For the first time in history, both Amazon and Shopify saw negative growth from Q2 to Q3 , as e-commerce slowed down.

Still, Amazon continues to build for the long term. “Since the beginning of the pandemic, our fulfillment network is on track to double in two years,” said Brian Olsavsky, Amazon’s chief financial officer . It continues to build out its fulfillment infrastructure and hire employees to support current and future sales. Amazon’s fulfillment network now has nearly 1.5 million employees (not including temporary workers).

Amazon's advertising business is a $30 billion business a year, according to Marketplace Pulse . Its growth closely tracks sales growth, so it's roughly flat quarter-to-quarter. It still accounts for less than 10% of Amazon's total business; however, Amazon may soon consider reporting it as a separate business unit.

Amazon is well-positioned to be a winner in the fourth quarter thanks to its expanded fulfillment infrastructure and high inventory levels, especially as brick-and-mortar retailers battle empty shelves. But growth will again slow compared to the fourth quarter of 2020.

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