Consumers deceive sellers, but Amazon makes sellers bear all the compensation

The editor learned from the official Amazon forum that recently some consumers have deceived Amazon and harmed sellers.

The user nicknamed "Crows-Feet-Books" said that he has been working as a bookseller for ten years and has encountered many fraudulent buyers who claimed that they had not received the goods. He gained a lot of experience in solving problems, but he was still deceived on the Amazon platform.

Crows-Feet-Books was looking to sell off some items in its collection to make some room on its shelves, so it sent a $200 out-of-print photography book to “photo book collectors” across the country, but was in such a hurry that it could only be delivered with regular delivery confirmation rather than signature confirmation priority.

The seller regularly checked tracking to see when the book was delivered. According to the last USPS scan, the book was delivered at 12:45 pm on July 20, 2021, and was placed directly "at the buyer's door." But two days later, the buyer claimed that "the book was not received and requested a refund."

"Crows-Feet-Books" sent the buyer a photo of the shipping receipt and the complete tracking process of the book, and asked the buyer to verify with the delivery person and the local post office, but received no response. Five days later, the buyer filed an AZ claim and stated that "1. He did not receive the package 2. The seller did not provide any help."

Despite the tracking evidence from the deliveryman, Amazon still sided with the buyer. Crows-Feet-Books paid compensation for this, saying, "No more shipments without signature confirmation," and "I feel bad for the book. If I had known this, I would have given it to a friend instead of a scammer."

Some other sellers said they had also encountered such incidents, and their suggestion was to use Amazon postage , that is, to purchase Amazon transportation protection. As long as the seller ships on time, Amazon postage will provide AZ claim service.

Another suggestion is to email the USPS to report the buyer's fraud and evidence, and call your local police department to register the fraudulent seller on the police list as a warning.

However, these two methods are only temporary solutions. Most fraudulent buyers are repeat offenders, and Amazon strongly favors buyers. In addition, with the various restrictions of consumer protection measures, it is difficult for sellers to fight against these "ulterior motives" buyers. The editor here kindly reminds sellers to always pay attention to the details of the goods after shipment, ensure that the buyer signs for the goods, and avoid unnecessary losses.

Amazon

Seller

Fraudulent buyer