Henan merchants no longer have to worry about being unable to ship goods in time, Taobao has launched 9 major support measures

The heavy rain in Henan has touched people's hearts. On July 22, Taobao announced nine major measures to help Henan merchants cope with the disaster and resume operations, minimizing the impact of the flood.

The specific measures are as follows:

1. Adjust transaction and delivery rules for merchants in Henan: For orders with payment or delivery date between July 17, 2021 and July 31, 2021, if the delivery address or shipping address is in Henan Province, the delivery time will be extended. The specific extension deadline will depend on the changes in the flood season.

2. Launch the "Credit Repair Plan": In response to consumer complaints or negative reviews caused by the inability to deliver products due to heavy rains in Henan, Taobao will make special arrangements for abnormal indicators such as the collection timeliness rate, return and refund time, dispute refund rate, and evaluation of these affected orders to minimize the impact of force majeure on the seller's continued operation.

3. MYbank launches deferred repayment coupons and interest-free coupons: MYbank issues one-month deferred repayment coupons to small and micro merchants, farmers and industrial belt customers in the disaster-stricken province of Henan Province . Repayment can be postponed for one month as needed for disaster relief and emergency response. The interest will be fully borne by MYbank. At the same time, 30-day interest-free coupons will be issued to credit loan merchants in the disaster-stricken areas. Merchants can apply for them by searching for "Henan interest-free coupons" on Alipay.

4. Providing Alimama advertising coupons worth RMB 30 million: For Taobao merchants in the disaster-stricken areas of Henan, the platform provides Alimama advertising coupons worth a total of RMB 30 million to be used for merchants to resume store operations after the disaster.

5. The platform plans to invest 10 million in special marketing subsidies: Juhuasuan's 10 billion subsidies and daily special sales and other marketing columns will launch "Henan product special events" respectively to help the affected businesses restore their business to the greatest extent.

6. Provide "large-scale intelligent outbound call" service: For merchants that have been severely affected, have a large number of orders in transit and need to contact a large number of buyers, Taobao's cco customer service team provides "intelligent outbound call" service to notify buyers as soon as possible to complete delayed delivery notifications or guide active refunds, etc. , to protect consumer rights .

7. Cooperate with Cainiao to provide safe and low-cost temporary storage and turnover warehouses: Cainiao provides safe and low-cost temporary storage and turnover warehouses for Taobao and Tmall merchants affected by the disaster, helping merchants with damaged warehouses to transition their operations.

Cainiao temporary emergency warehouse address: No. 11, Warehouse 3.4 Section 2B, Zhengzhou Warehouse, Phase 1, No. 068 Township Road, Binhe Office, Zhongmou County, Zhengzhou City, Henan Province

Contact : Lu Wei Tel : 18637059998

8. Taobao Enterprise Services has set up a "disaster relief/reconstruction/resumption of work materials affordable purchasing group" to provide merchants in the disaster-stricken areas of Henan with rapid material demand matching services;

Commercial office supplies (disaster relief /reconstruction/reopening) affordable purchasing demand docking group, DingTalk group number: 34720594

Industrial materials (disaster relief /reconstruction/resumption of work) parity purchase docking group, DingTalk group number: 33918941

Online topic link: https://m.tb.cn/h.4yve2xm?sm=08e82f

9. Set up a temporary office and prepare to build the Taobao Tmall (Zhengzhou) Merchant Operation Center: Dispatch Taobao local waiters as soon as possible to provide comprehensive services and operational support for the affected merchants to resume operations.

Taobao Tmall Merchant Operation Center's emergency contact person in Zhengzhou:

Lu Wei, Tel : 18637059998

Fan Fei, Tel : 18639554099

Taobao

Heavy rain in Henan