What is Zbooni? Zbooni Review, Features

Founded in 2017 by Ramy Assaf and Ashraf Atia, Zbooni enables businesses, mostly small and medium-sized enterprises, to sell through Facebook Messenger, WhatsApp or Instagram. Businesses can also choose to organize their products for sale by product line, variant, price and stock level.

Function

1. Rich message types

Grow your business by adding messaging to your sales funnel quickly and tangibly.

2. Multi-agent management

As your business grows, chat messages can be efficiently managed and distributed to more agents.

3. Flexible and automatic shipping rates

Set your own prices or receive automatic shipping prices from major shipping carriers.

4. Quick and easy checkout in chat

Process deals quickly to increase conversion rates without leaving your workstation.

5. Inventory Management

Manage your entire inventory with Zbooni. Track stock quantities and automatically stop selling products when stock runs out.

6. Accept credit cards

You can accept Visa, Mastercard, and American Express the moment you open your store.

7. Customer information

Instantly store customer contact information and review order history. Encourage repeat purchases with no-account checkout.

8. Product changes

Offer different variations of your product, such as multiple sizes, colors, materials, etc. Each variation can have its own price, SKU, weight, and inventory.

9. Order fulfillment

Fulfill one or more orders with just one click, making your daily order management a breeze.

10. Email Template

You and your customers will receive rich emails about order invoices, message notifications, and store updates.

11. Product organization

Organize products by collection, variants, price and stock levels.

12. Real-time support

The Zbooni support team is available via email, live chat, and phone to help ensure your business success.

13. Multiple languages

Your checkout is available in 50+ languages, with your store always translated to your needs.

14. Multiple pictures

Add multiple images of your product so you can show it from all angles.

15. Manage anytime, anywhere

Use the Zbooni app on their smartphone to message customers, update your store and fulfill their orders.

Advantages

1. Online sales

With Zbooni's social commerce app, you get a complete platform to run your business and reach your customers wherever they are.

2. Support real-time messaging for customers

Collaborate behind the scenes to deliver a better live chat experience for customers and your team.

3. Sell products in a personal way

Zbooni enables your customers to browse and even purchase products directly through chat.

FAQ

Q: Where is Zbooni’s headquarters?

A: Zbooni is a US company with operations in UAE, Lebanon, Egypt and KSA.

Q: What functions does Zbooni have?

A: Zbooni’s features include a free e-commerce store, an easily shareable product catalog, and payment, shipping, customer, and order tracking systems.

Q: How do I manage my business through the Zbooni app?

A: You can manage conversations, share products, track orders and customers, benefit from shipping tools and accept credit card payments through any chat platform.

Q: How many users does Zbooni have?

A: Zbooni is used by thousands of merchants in the Middle East and around the world, and Zbooni has merchants in 40 unique countries.

Q: How much does it cost to use Zbooni?

A: Zbooni is free, Zbooni charges a processing fee to help manage payments and deliveries.

Q: What fees does the seller need to pay?

A: When a customer pays by credit card, the seller will pay a 3.5% transaction fee.

Q: Do sellers need a business license?

A: Sellers do not need to have a commercial license to use Zbooni.

Q: Is Zbooni safe?

A: Zbooni prioritizes the security of end-to-end encryption, aiming to keep your data safe from any third party.

Q: Is the seller's data shared with anyone?

A: Zbooni will never share private information or data with any third party for any commercial or non-commercial purpose.

Q: How many products can I add?

A: Sellers can add as many products as they want.

Q: How many photos can I add for each product?

A: You can add up to 4 photos per product, making sure to capture all the details and provide you with a product description to save time and simplify the shopping process for your customers.

Q: How to add customers?

A: Customers will be automatically added to your CRM once they start the checkout process. You can also add new customers yourself in the Customers or Orders section.

Q: When can a seller request the release of payment?

A: In accordance with consumer protection laws and best practices, payment can only be made 7 days after the transaction date.

Q: How long does it take for the money to arrive in the seller's account?

A: It may take up to 3 business days for the amount to reflect in the seller's bank account.

Q: Can sellers link any social media accounts to Zbooni?

A: Zbooni is fully integrated with Facebook.

Q: What are the benefits of connecting to a Facebook business page?

A: Connect your Facebook business page to Zbooni and fully manage inbound Facebook messages from the Zbooni app and easily share products with your customers.

Q: How many Facebook Pages can a seller connect to one Zbooni account?

A: Sellers can only connect one Facebook page to one Zbooni account.

Q: Can sellers manage Instagram messages from Zbooni?

A: Not yet, but even though Zbooni is not fully integrated with Instagram yet, sellers can still share products with customers through Instagram Direct Message.

Q: What is Zbooni's return/refund policy?

A: Zbooni will not interfere with the seller's refund/return policy. Note: According to regulations, any customer can make a refund request within 14 days of purchase.

Q: How can I get discounted shipping rates?

A: Whenever a customer requests for a product to be delivered to them during checkout, they will be able to choose the shipping method that best suits them. *Available only in KSA, UAE and Egypt*