What is Moonpig? Moonpig Review, Features

Moonpig is an online greeting card website. On Moonpig's website, there are more than 1,000 greeting card templates. Users can upload their own photos or customize greetings to create a unique holiday blessing. In addition, it also provides holiday gift options including flowers, wine, and food gift boxes.

Serve

1. Customized birthday and holiday cards

2. Customized birthday and holiday gifts

Q&A

Q: What information will be included in my voucher?

A: The Gift Certificate package will briefly describe what your "Gift Experience" will entail, important information such as availability and any restrictions, and details on how to redeem and reserve your Gift Certificate.

Q: How do I redeem my coupon?

A: Your voucher package will include step-by-step instructions on the redemption process. If you require assistance, please email us at [email protected] and include the activation number stated on your voucher.

Q: I cannot verify online, is there another way to verify?

A: If you are unable to verify online, please follow the online prompts to submit an email inquiry and once received, a member of our customer support team will be happy to assist you further.

Q: How do I book my experience?

A: To view full booking details, please visit www.usemygift.com and enter your details. Please ensure there are no spaces or hyphens between the voucher and activation number. Please then follow the online prompts and book a date using the contact details next to your selected location.

Q: Are there any limiting experiences?

A: For safety reasons, some experiences have certain size, age and health restrictions which you can find in the 'need to know' section of the 'activity description' on our website. You must inform the activity superstore and/or experience provider of any relevant medical conditions. You must be 18 years of age or older to purchase any products containing alcohol.

Q: Does my experience need to be accepted or booked before the expiration date?

A: You need to book and attend your experience before the expiry date or the voucher will be invalid.

Q: I have already booked a date based on my experience; can I cancel or change it?

A: We are unable to cancel or change the date or time of an experience once it has been booked.

Q: What should I do if the experience provider cancels my experience due to weather conditions?

A: If your experience is cancelled due to weather we will be happy to book you on the next available date. If booking directly with the experience provider please check on the cancellation rebooking procedure.

Q: I am unable to attend my reservation due to illness, will I lose my voucher?

A: If you need to cancel your experience at short notice due to illness, accidental injury or death in your immediate family, you can reschedule your experience by exchanging a voucher. Please email us at [email protected] as soon as possible.

For all claims you may be required to provide medical proof, such as a copy of your doctor's notes. Please note that our cancellation coverage does not include pre-existing medical conditions.

Q: What if my activation code doesn't work? Who should I contact?

A: If you have any issues activating your voucher, please contact us at [email protected] and we will be happy to assist you.

Q: Can I extend the validity period of my coupon?

A: Yes, it can be extended for a further six months. A voucher can only be extended once and it must be done during the voucher validity period. Promotional vouchers cannot be extended.

Q: How much is the extension fee?

A: There is a £20 administration fee.

Q: How do I extend my coupon?

A: To extend your voucher, visit www.usemygift.com/Account/Login. To extend via email, simply email us at [email protected] with your contact details and we will get back to you and guide you through the process. In both cases, you will need to keep your original voucher.

Q: If I pay for the extension, will I receive new coupons?

A: No, please keep your voucher. You will receive a confirmation via email or mail. You will need to get the extended confirmation along with your voucher on the day of your experience.