What is Click Ship? Click Ship Review, Features

Click Ship is an integrated responsive web application powered by RS Allied Solutions Limited, a subsidiary of Red Star Express Plc. It is designed primarily for e-commerce operations, efficient and effective transaction management, visibility and payment reconciliation.

About Click Ship

• Red Star E-Commerce provides reliable, cost-effective end-to-end logistics solutions to help businesses reach their maximum potential. As a strategic business unit of Red Star Express PLC, we have a strong logistics background and the ability to leverage an extensive network and services including but not limited to: hub management, inventory management, warehousing, last mile delivery, etc. We are able to customize solutions to meet your unique needs.
• At Red Star E-Commerce, we believe in exceptional customer satisfaction and understand that ensuring fast and reliable deliveries pan-Nigeria is a strategic way for businesses to survive and delight their customers. Through the support of our esteemed customers who recognize the value our services bring and see us as the indispensable link between their business cycles, we have achieved the status of the largest and most innovative local logistics company.

Click Ship's Services

1. National delivery and hub management

We provide expert parcel handling services through a combination of air, sea and land delivery methods, with 166 offices across Nigeria and over 2,000 professional staff, we do our utmost to ensure your parcel arrives intact. If you require, we can explicitly manage your deliveries across multiple metropolitan cities or locations across Nigeria through dedicated delivery agents and your delivery application.

2. Cash on delivery

We offer cash on delivery services nationwide, with payments made to merchants every two weeks. Our delivery app provides transparency into all transactions as you can view and audit all your parcels throughout the delivery cycle.

3. Customer Support Solutions

We provide world-class contact centers and integrated communication platforms to deliver efficient and effective customer experience management to our clients. We offer B2B, B2C, B2G services to a variety of industries as we aim to enhance your service delivery excellence while ensuring compliance with the quality and standards followed by the industry.

4. Inbound Customer Support

We interact with customers and provide information in response to inquiries about your products and services. It provides customers with a single point of contact for all services. The ability to demonstrate technical knowledge and give appropriate responses will be very valuable.

5. Outbound Customer Support

This is a more proactive approach as our agents follow up on service issues, confirm addresses/intent to purchase items or notify customers of new products or policy changes. Our outbound customer support increases your productivity and strengthens customer relationships by increasing connections and improving the quality of the customer experience. Calling customers after a service visit to ask for feedback demonstrates your commitment to quality service.

6. Backend support services

This is an innovative solution that gives you a unique advantage, allowing you to focus on what you do best. Our administrative and support staff are not customer facing, but are important in creating the right image and a better customer experience. This is a unique solution for e-commerce platforms, service industries, and more.

7. Social Media/Live Chat Support

We provide customer support via online chat or social media. We understand the process as interactions may occur through various customer contact channels.