A batch of links were "killed" by Amazon for no reason

Amazon sellers seem to have turned on the "Hard Mode", with constant troubles. First, there were warehouse configuration fees, low inventory fees, and return processing fees that cut into profits. Later , there were variants of illegal scanning. Now that things have settled down, another trouble has come. According to feedback from many sellers, their sales links have been deleted due to "violation of ASIN creation policy", without emails or performance notifications, and no appeal portal, and the specific "cause of death" is unknown.

A batch of links were "killed" by Amazon for no reason , and the sellers were confused

Yesterday, a Shenzhen Amazon seller asked for help saying that many of his links had been deleted, but he did not receive any emails or performance notifications from the platform, nor did he have an appeal portal. He could not find out the specific reason why the links were deleted. He only knew that it was due to "violation of the ASIN creation policy . " He hoped that sellers with similar experiences could discuss countermeasures together.

This problem first occurred last Saturday, when a product details page on the seller's US site was suddenly deleted. When checking the information about inventory on sale, the platform prompted: Due to intellectual property issues, quality issues or product safety issues, this ASIN is restricted and cannot be sold.

The reason given by Amazon was hard for them to accept. “We have confirmed that the product does not have any patent or copyright infringement or other illegal content. The variants are also compliant, and other sub-bodies are normal. There are no illegal operations such as fake orders and ranking manipulation. At the same time, there are no sensitive words such as off-site, adult, and pesticide. The only promotional methods are advertising and coupons, and the listing is not inflated . ”

Not only that, but what happened when they appealed was even more confusing: clicking "Appeal" directly redirected them to the account status page, but there was no performance notification or appeal entry. Then they checked their emails and performance notifications, but there was no relevant notification or message.

If you can't find the answer or solution in the background, you can only seek help from manual customer service. The seller finally found some clues by opening a case and PSS (Amazon Prime Customer Service).

Amazon customer service responded : " After investigation, we found that your product violated the ASIN creation policy and is therefore not available for sale. However, we were not given more detailed information about which policy was violated. We are sorry that the relevant team responded that there is no recovery path for the current situation. "

What scares him even more is that this is not a problem with just one product, because other products have also had the same problem in the past few days. " The reason shown for opening a case is exactly the same as the previous link : violation of ASIN creation policy . " And there is still no notification or complaint entry .

There are many sellers who have the same experience. One of the sellers' links also became unavailable last Saturday, and there was no performance notification or email notification, and no message was displayed about account compliance. However, the seller got the exact reason why the link became unavailable. According to the performance team's reply, the seller's product involved intellectual property infringement of a big brand, and the system scanned the number.

And so are they:

"——I had the same problem as you last night . Now Amazon is killing everyone who is related to them . No one will be spared.

——My situation is similar to yours, but I am even worse off. All ASINs in the entire store are sold out.

——Can this dog transformation be restored? I asked the customer service but they didn’t know the specific reason. There was no notification or email.

——Several links to my store were deleted for the same reason in early May. I refurbished and sold them for 8 days (pure white hat promotion), and they were deleted again this morning. There is still no performance notification or appeal entrance, which also violates the ASIN creation policy. ”

There are many different opinions about the reason for turning into a dog. Which one is the correct answer?

To solve the problem , you need to find the "cause". Otherwise, like the seller mentioned above, even if you find a service provider to refurbish the link, it will soon be deleted again for the same reason. Some sellers may say, "You can complain to the service provider." However, according to the sellers who contacted the service provider, the other party said that there must be a complaint window to handle it.

It is observed that sellers have many opinions on the causes of the above problems. Ennet has summarized them as follows:

1. Compliance issues: Some sellers suggest checking the compliance page to see if there is any requirement to submit relevant product review materials.

Second, the problem of sensitive words. A seller said that this problem also occurs when sensitive words are added to the detail page. "I encountered A+. I deleted A+ and it was restored in seconds. It is best to modify A+ again."

Another seller also believed that it was due to sensitive words, "It was caused by sensitive words added to other sites." He said that this bug has existed for a long time, but Amazon has not fixed it. "It is a little better now. Just complain to customer service."

3. Merger violation issue. A seller said that they had this problem on a large scale in April. The problem was in the merger action. In this case, there is no need to wait for performance notification. There will be no performance notification. His statement was supported by two other sellers. One of them said that if there was a merger violation, the entire store might become a dog and the brand would be removed. There have been many such cases recently and they cannot be restored. Another said that he had merged zombies before, and several ASINs were also dogs.

4. UPC or EAN issues. A seller said that he had encountered the same situation before. He consulted customer service and got the reply that it was an EAN issue and did not meet the requirements for creating a link. In the end, the old link that had become a lost link could not be restored even after he contacted the account customer service. Therefore, he thought that these sellers might have problems with the UPC or EAN used when creating the product ASIN.

5. Copyright complaints. "I am in the same situation, and all infringing products will be like this." said a seller. And there are many sellers who support this statement.

An Amazon operator said that from April to September last year, their detail pages were often deleted without reason, and there was no notification of account status , performance , or emails . They speculated that the patent owner did not file a complaint themselves, but instead filed an indiscriminate complaint through domestic service providers .

6. System outage. In response to this problem, a seller suggested that his peers wait a while, because he had encountered the same situation before. He started to consult the case, and the customer service said that he didn't need to worry about it and just waited. As a result, it was fixed the next day. Another seller who encountered the same situation in March this year also suggested the same thing. At that time, he did not receive any performance notification, but Amazon automatically restored the connection in about a week.

Sellers who have the same problem are advised to check the above five questions. After all, the sooner the link is restored, the less loss. If the problem cannot be solved and the link is not automatically restored, then you can only consider relocating the warehouse and changing the label.

Do you have the same experience with this problem? Have you found a solution? Welcome to leave a message to discuss.

The material in this article comes from Zhiwubuyan

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ASIN Creation Policy