It’s a shame that sellers’ “lost items” rate on Amazon is 27 times higher than other platforms

First, the other party has no way to provide definite evidence to prove that they did not receive the package. Second, the seller's handling of such incidents is also very troublesome. If you refund directly, you will lose both money and goods. If you propose to resend the product, the buyer may not accept it.

Recently, a seller shared his experience, saying that he operates stores on multiple platforms, but the probability of lost items for orders sold on Amazon is much higher.

It is understood that the order volume of this seller on Amazon and several other platforms is not much different, and the delivery methods are also the same. However, the number of complaints about not receiving products in Amazon orders is 27 times that of other platforms, which is really outrageous.

The seller said that since the beginning of this year, he has only received one feedback about not receiving the goods on several other platforms, but this year he has received 27 complaints about not receiving the packages on Amazon alone, although the logistics information showed that these orders had been delivered.

The seller believes that this is simply robbery. If consumers do not want to spend money on the product, they only need to say that they did not receive it. Amazon is also encouraging this behavior to a certain extent.

After seeing the experience shared by this seller, many people who have worked on Amazon said that this situation is indeed very common, and everyone on Amazon will encounter this kind of thing to a greater or lesser extent when opening a store.

Someone commented: "I encounter this situation about 20 times a year. Amazon will think that the seller sent an empty package to the consumer, and then determine that the seller needs to refund the full amount. This situation even happens to FBA sellers, even if the Amazon warehouse staff clearly knows whether there is a product in the package."

One seller said: "I often encounter this kind of thing. What I do is, if the logistics information shows that the courier has been signed for and the GPS location is the correct address, then I will report the theft to the postal staff. Although it may not solve the problem, it can deter those who want to get something for free."

Ever since Amazon adjusted its return policy for third-party sellers, the frequency of such incidents has skyrocketed. Some sellers have no way to cope with it and can only remove products with higher average order values ​​from their stores, while some small sellers have even gone bankrupt as a result.

In fact, many e-commerce platforms now have some consumers who like to get things for free. I hope that the platforms can come up with some corresponding policies in the future to protect the rights of sellers from being infringed.

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Lost Items