The seller became popular for insulting the buyer who requested a refund, and was watched by 2.3 million people on TikTok!

When consumers choose to refund when they buy a product they don't like, although this is not something the seller would like to see, it is common in e-commerce transactions. However, it is rare for a seller to curse a buyer because he or she wants a refund.

Ms. M, a foreign buyer , encountered a bad experience of being scolded for refunding. She bought a $19 candle from a pop art store on Etsy , but on the second day, Ms. M suddenly found that she had bought the wrong item, so she applied for a refund from the seller.

  Ms. M said that although the store owner approved her refund application, he complained to her that the refund was a waste of $5. After Ms. M apologized and explained that it was an accident, the two sides still had a "fierce" exchange.

Afterwards, Ms. M posted the cause and effect of the incident on TikTok. The video was played more than 2.3 million times, which also attracted another round of information "bombing" from the seller.

One of the messages read: Last night, while you were smoking your peace pipe, you accidentally clicked into my store, selected a candle and purchased it; this morning you woke up, clear-headed, and decided, ah, it would be better not to buy that candle ... It was an accident, so you ask for a refund.

Ms. M believed that the person who sent her the message was a teenager, and she did not think an adult would say such things to her; in her opinion, the part about the peace pipe suggested that she was under the influence (of drugs), which made her feel disgusted.

After Ms. M's video went viral on TikTok, seller V also posted a video on the platform in response.

In the video, he said that Ms. M was causing trouble for his store, and he also said that he would donate $5 from each transaction to a women's shelter in New Orleans, but the video was deleted shortly afterwards.

In a written statement to the media, V admitted that his response to Ms. M was "mean and sarcastic", but he also believed that Ms. M " weaponized social media . "

In his explanation, he said that Yelp, TripAdvisor, Google, Twitter, FB and now TikTok are all being used as weapons by consumers to protect their so-called rights; small businesses are walking on thin ice, losing control of profits while worrying about whether they will end up getting bad reviews.

V still believes that this purchase was not an accident. He also wrote in the description, "We are not a big company like Amazon and Walmart. I really think people like M need to know that we don't have the same operating profits as big companies, and we don't have huge budgets like them."

V also showed the media screenshots of the threatening messages he received, one of which read: Commit suicide.

Ms. M said that she posted the incident on social media not to get a response, but to prevent others from suffering the same fate. According to Ms. M, she has been in contact with Etsy , and the platform also said that it would escalate the incident.

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Seller

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