Attention! Amazon sends warning letters on a large scale

Recently, the "distant warehouse, near delivery " policy has caused a stir in the Amazon industry, with sellers criticizing and freight forwarders embarrassed. Soon, Amazon sent a warning email to a large number of sellers about the "distant warehouse, near delivery " policy, and sellers are worried that they will be punished.

Currently, many sellers have filed claims against the freight forwarding companies they work with. Knowing that their operations were not reasonable, some freight forwarders took the initiative to compensate after the incident was exposed, while others flatly refused to compensate. At present, Amazon has begun to rectify both sellers and carriers at the same time, and the freight forwarding circle has arrived.

Amazon sends warning letters to a large number of people

Amid the heated discussion about " delivery from a distant warehouse to a nearby one ", sellers are most concerned about whether delivery to the wrong warehouse will affect logistics performance, and whether Amazon will charge a transfer fee for the subsequent warehouse move. After all, Amazon has raised warehousing fees several times this year, and logistics costs remain high.

Last week, Amazon's logistics team sent a warning letter to a large number of sellers regarding the wrong delivery of goods. The letter was titled "Notice about the problem of sending shipments on the wrong route" . The email said:

"Recently, we noticed that you were misrouting several shipments, which means they were sent to a different Amazon fulfillment center than planned. Misrouting shipments can cause us to incur additional time and costs when receiving your inventory."

The email then lists some shipments that were sent on the wrong route and says that in order to avoid sending shipments on the wrong route, please make sure that the address provided by the seller to the carrier is the address of the Amazon fulfillment center selected when the shipment was created. If the problem of sending shipments on the wrong route continues, the Amazon team may contact the seller to understand the cause of the problem.

One seller said that all his accounts had received email warnings about random delivery warehouses. “I guess most sellers are in this situation and have begun to make major corrections.” Indeed, under his post, many sellers said they “received the email.”

Some people believe that after the warning, Amazon may pursue the previous warehouse transfer fees. A freight forwarder said that most shipments sent to the wrong warehouse are subject to warehouse transfer fees, but the amount is small compared to the seller's huge peak season storage fees and is easily overlooked. Next, sellers can pay attention to whether there are related fees and the specific amount.

For shipments that were delivered to the wrong warehouse, some sellers have filed claims with the freight forwarders and received compensation.

The seller claims compensation for delivery to the wrong warehouse

A seller complained that this year, all shipments sent to addresses in the East Coast and Central America were, without exception, dumped to ONT8 and LGB8.

Some sellers have also escaped the disaster. "I have been using UPS this year. During the peak season last year, I suffered a loss due to the slow delivery of UPS. Now I click on each shipment to check. They are all delivered to the designated warehouse normally, and not to other warehouses. I think this is still related to the logistics and freight forwarding companies . "

The seller and the freight forwarder have different opinions on the reason for the wrong delivery. One freight forwarder said that this was a trick by the overseas fleet and that they were also the victim; another seller accused the freight forwarder of pretending to be ignorant, but the seller had to pay for the storage fees and profit loss caused by the delayed delivery of the goods. "They said it was a last-mile operation, but the tracking code is unique and requires an appointment, and the price is different, how could they not know?"

After the "distant warehouse, nearby delivery" incident was exposed, sellers quickly sorted out recent delivery information and confronted the freight forwarder about the shipments that were delivered to the wrong warehouse. "We are already negotiating with the freight forwarder to refund the price difference," said one seller.

"All the shipments that were sent to the wrong warehouse have been sorted out. Among the three freight forwarders we are currently cooperating with, only one did this. They reorganized the bills and deducted the freight based on the current US West Coast price." said another.

Another seller discovered that the warehouse in the US West Coast was delivering goods randomly. When he communicated with the freight forwarder about this issue, the other party did not shirk responsibility and would refund 100 yuan for each of the delayed shipments . Such a quick solution was somewhat unexpected for the seller.

Objectively speaking, the freight forwarder needs to be held responsible for delivering the goods to the wrong warehouse, and should also give the seller an explanation for the high fees and nearby delivery. But the actual communication process is far from ideal.

Most sellers find it difficult to solve this problem. "Every ticket was said to be accurate, but in the end every ticket was wrong, and the four wrong shipments were all from the same company," a seller complained. When questioned, the freight forwarder insisted that "Mexican Cargo was delivered to the correct warehouse."

The editor contacted a logistics company, and the other party admitted that they were also hit by this problem. Next, they will pay the compensation. The compensation incident will bring certain pressure to the company, but this pain will come sooner or later. In the coordination and solution of far warehouse and nearby delivery, what sellers currently care about is the attitude of the logistics company. "We asked some customers, there is no transfer fee for delivery to the wrong warehouse for the time being, if there is, we will bear it. Many customers are now looking at our handling attitude." said a staff member of the company.

Amazon hits logistics companies for rampant delivery to wrong warehouses

In fact, before the Amazon seller backend receiving page was revised, Amazon had already criticized the logistics companies for the issue of delivering to the wrong warehouse.

According to freight forwarding companies in the industry, Amazon’s carrier manual was updated on October 3, 2022, requiring for the first time that the accuracy of CARRIER’s scheduled manifest must be greater than 70% before delivery.

The Manifest Accuracy (MA) of the Appointment Order ( “PO”) is the comparison between the number of POs on the appointment (carrier input) and the number of POs received by Amazon. It includes the total number of POs that were included in the appointment and successfully entered the warehouse; the number of POs that were not in the appointment but were received by the Amazon warehouse; and the sum of the number of POs that were in the appointment but lost when received.

If a carrier's account falls below 70% accuracy 4 times within an 8-week period, the carrier's Carrier Center account will be suspended.

In early December, the carrier booking platform was updated again. "The new delivery requirements require that the accuracy of the booking warehouse receipt is a requirement for Amazon delivery. The purchase order or Amazon Logistics Bureau shipment identification number you submitted on the original booking request needs to match the information that actually appears on the bill of lading when it arrives at the Amazon factory." An insider revealed.

If appointments are not created correctly or if missing information is shown in the Carrier Center request, these appointments may be rejected by Amazon. All shipments listed on the ISA must accurately reflect what is actually on the trailer. Additional shipments on the trailer that are not listed on the scheduled ISA will be rejected on the spot.

Amazon has warned sellers and logistics companies about the wrong warehouse delivery incident. It is conceivable that there is basically no soil for the survival of the near-far warehouse delivery. As this operation is eliminated, the cross-border freight forwarding industry will also usher in a turning point, and even a reshuffle. The extreme involution of logistics prices in the industry may be improved.

https://www.ennews.com/article-27396-1.html