Buyers get products for free, Amazon sellers are anxious...

Recently, the editor learned from the official Amazon seller forum that a seller posted a thread complaining about buyers getting products for free.

Seller Justin_Kredible said that he had an FBM order for a custom product that was delivered to the buyer on October 30, 2021. On November 6, 2021, the buyer contacted him and said that UPS left the package outside on a rainy day, causing the goods to be damaged. But it is worth mentioning that the seller heat-sealed the product in a clear polyethylene tube to specifically prevent the shipping carrier from leaving the product outside the door and getting wet in the rain, so the seller determined that the buyer was another "thief" who wanted to get something for free.

Later, Justin_Kredible pointed out this fact in the communication and asked the buyer to send photos of the goods damaged by rain. The buyer said that he could not send any proof documents because he had thrown the product away and asked Justin_Kredible to provide free product replacement service.

Justin_Kredible sent the following email in response:

You sent us an email saying that UPS left the package in the rain and the product was damaged. I asked you to provide pictures of the damaged package so that I can follow up with UPS and file a claim with them. Is this an unreasonable request? You said you can't provide pictures because you threw the product away. What should we do in this case? Just take your word for it? When I go to UPS to file a claim for the damaged package, do you think UPS will simply take my word for it and compensate me for the damaged package without proof? If you say the package was damaged because UPS left it in the rain, please send us the proof .

It can be seen that being cheated of products has indeed affected Justin_Kredible's mood. While the sellers expressed sympathy for Justin_Kredible's situation, they also gave their own suggestions.

Seller A: While I know you are venting your emotions, you should not respond to the buyer like this. You should simply tell the buyer to return the item to you. After an evaluation, you can contact your shipping company. Asking the buyer for pictures is not a good idea.

Seller B: Big mistake. You should ask them to submit a return request through their order history within 30 days of purchase. Then provide your return address in the email. Tell them that once received and inspected, a refund will be issued per Amazon policy. No return, no refund.

In fact, recently there have been many unscrupulous buyers on the Amazon platform who have taken advantage of the return and refund policy to get free products. In response, some sellers have chosen to swallow their anger, while others have chosen to "harden" the buyers. In the period when Amazon has not yet issued relevant policies, I am afraid that this kind of thing will become the norm...

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Buyers