In order to "hunt down" users who give bad reviews, some Amazon sellers are doing everything they can!

Foreign media reported that most of the goods on Amazon's online market today are not actually from Amazon. It is estimated that 56% of the products sold on the platform come from third-party sellers. These sellers sometimes send emails directly to Amazon customers to request the removal of negative reviews, which is obviously not in line with the relevant guidelines of the Amazon platform.

According to foreign media reports, in March this year, a woman from New York bought a spray bottle with a good star rating on Amazon, but after receiving the product, it was not as good as advertised, so she left a bad review. After that, she kept receiving emails from the seller, asking her to delete the bad review and promising a full refund.

After the lady requested a refund and refused to delete the negative review, she continued to receive emails from the seller, and the seller said that if there was no response after receiving the email, he would continue to send related emails.

Such incidents are not isolated, and other buyers have reported similar experiences. One user from Oklahoma said that after he left a negative review of the finger splint he bought, the seller contacted him four times. In order to persuade him to delete the review, the seller kept increasing the refund amount, which eventually reached $40, more than twice the cost of the splint.

But how do sellers get customers’ email addresses? It is understood that sometimes sellers will guide buyers to enter their email addresses and order IDs when promising gifts to users who give bad reviews .

There are even companies that offer “email extraction” and “reviewer lookup” services so sellers can hunt down unhappy customers .

One company investigated by the Wall Street Journal, Matic Chain, reportedly provides an “email extraction service” for Amazon sellers . A company representative told the outlet that it combs through Google and social media to match buyers’ names with their contact information.

Another company that offers a similar service, ZonBoost , also advertises on its website that a "reviewer lookup" tool costs only $60 a time, inserts links to Amazon reviews, and promises to find the names and personal emails of buyers who leave bad reviews for sellers with 100% accuracy ! " But an Amazon spokesperson told the Wall Street Journal that they do not share customer email addresses with third-party sellers.

In order to delete negative reviews, sellers will try every possible means, but the editor needs to remind all sellers that paid reviews or constantly harassing customers are serious violations of platform rules, and there is always the risk of being reported and blocked . Instead of trying every possible way to contact customers to delete negative reviews, it is better to make good products and win the trust of users with actual product reputation to go further!

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Negative review users