What is Teknihall? Teknihall Review, Features

Teknihall is an independent after-sales service provider with 27 years of history, specializing in the repair, refurbishment, logistics, warehousing, European all-language call center and other services of electronic and electrical products.

About Teknihall

Rolf Schaadt is the founder of Teknihall. He has decades of experience in German company management and has extensive connections in many fields. Teknihall has 256 employees and 50,000 square meters of warehouses in Germany and Belgium, and widely serves large European supermarkets, brand owners and their factories. Teknihall's after-sales service will meet customers' expectations for brands and products and provide valuable data analysis.

Service Scope

Currently, Teknihall offers Europe-wide services in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Spain, Turkey and the United Kingdom.

If other national services are needed, they can be implemented on an ad hoc basis.

Products and Services

1. Maintenance service

(1) Testing and repairing of electronic products from the private and commercial sectors in the modern workshops at Teknihall:

LED- LCD- plasma TV digital TV; Tele-communication; Satellite-technique; Navigation computer; PC-Peripherals; Consumer electronics; HiFi, DVD, DVD recorder; White goods and office equipment; Sports equipment, Bikes; Sewing machines.

(2) Product advantages: Repairs are not just a cost item on the balance sheet, but also include feedback from the marketing, sales and development departments, and complete documentation provides customers with absolute transparency about the service activities performed.

(3) Defective product analysis - iterative feedback: Teknihal's professional DP system records every repair and preparation record, service history and error statistics. As a customer, you can log in to the system and directly retrieve information, even for a single device. If the product device is sent to Teknihal for the second time, it will be automatically registered in the system and transmitted to the corresponding professional technician.

2. Call Center

(1) Teknihall Call Center has 35 agent studios and more than 200 customer service personnel in Germany. In 2019, the number of calls received reached 150,000, with an answering rate of 98%. Teknihall Call Center provides the most native-speaking answers in Europe, efficiently calms consumers' emotions, and professionally and concisely responds to consumer demands, effectively providing strong support for customers to quickly reduce return rates and increase repurchase rates.

(2) Product advantages:

① Answered by native European speakers, the most efficient human customer service;

② Online business docking, easy business deployment and tracking;

③30 years of experience as a strong German local brand company, with super high service quality guarantee;

④Super high cost-effectiveness, the most valuable commercial guarantee.

(3) Activation process:

3. Accessories service

· Teknihall has more than 10,000 storage areas and 10,000 pallet spaces to manage customer items, spare parts and accessories. Teknihall handles customer inquiries accurately and quickly, and customers will receive a spare parts consumption list from Teknihall. After the warranty period expires, all spare parts will be returned to the customer.

All spare parts used in repair services are per order; requirements are determined in a timely manner through scope analysis of articles and parts of product requirements analysis; spare parts and accessories are purchased worldwide by Teknihall; the stock of spare parts and accessories is constantly checked thanks to permanent stock.

4. Warehousing and logistics services

· Teknihall is responsible for the entire service merchandise organization of the customer, which includes the delivery of goods and the return of equipment. The customer will receive regular reports with notifications about the equipment inventory. The notifications are adjusted in terms of type and interval according to the customer's requirements.

All equipment will be covered in the warehouse booking, as the warehouse stock is constantly checked due to permanent inventory taking, the equipment or equipment used in the repair and replacement service is booked separately for each order. With the equipment scope assessment, Teknihall can determine the required quantity of equipment in a timely manner. The warehouse is monitored by an alarm system and is connected to a security company.

5. Renovation service

Teknihall technically and visually refurbishes customer returns, exhibits, trade buybacks and damaged products. Added packaging, missing accessories such as cables or operating instructions are included in the scope of processing. The customer is required to have the equipment technically checked, repaired if necessary, packaged and prepared for sale.

6. Assembly service

(1) Teknihall is responsible for assembly all over Germany. It is responsible for the assembly of LCD TVs, Plasma TVs and Hi-Fi products, as well as all necessary and required tests and final tests at a high level. In the process, Teknihall carries out capacity planning suitable for customers, all SKD parts as well as complete equipment are clearly booked and managed for customers in special commodity economic software.

(2) Product advantages:

① Taking care of customers' requirements and wishes for products, customers will receive complete one-stop service.

② In addition to assembly, we also provide customers with cleaning, transportation logistics, delivery and transportation of SKD parts and ready-made equipment throughout Europe, as well as post-inspection of external enterprises.

7. Label return and exchange service

The labeling and relabeling service launched by Teknihall relies on the core advantages of warehousing and after-sales services, and can quickly realize the process of return-labeling-return to warehouse.

(1) Scope of application

The product packaging is damaged during transportation and cannot be registered as a new product;

· The listing review is unqualified or invalid;

The product was accused of infringement and the account was blocked;

The buyer returns the product simply because of personal preference for the packaging;

Transfer inventory to accounts with better sales .

(2) Service Process

The customer creates a removal order in the Amazon backend and sends the products that need to be relabeled to TH overseas warehouse;

The warehouse receives the package, registers the arrival information, and provides feedback to the customer;

The customer issues instructions to the warehouse based on the feedback of arrival information;

The warehouse operates according to the instructions, and the operation time is 3-5 working days;

After processing, pack the boxes and send the packing data back to the customer;

Customers create a plan on Amazon based on the packing list and provide box marks;

The warehouse sends the goods back to the FBA warehouse using DHL or the logistics service designated by the seller.

8. Pangu Europe After-Sales Warranty

(1) Overview: At present, the after-sales problem of products in cross-border trade has always been a long-standing problem, which is a highly unified understanding in the industry. The cost is high, the cycle is long, and the guarantee of the partners is unstable. Therefore, low-value products do not provide maintenance and after-sales services, relying on communication with customers to obtain consensus before sending new products to replace old products. However, high-value products cannot choose this method, and can only provide patchwork after-sales services. It is difficult to establish a long-term and stable relationship. This also leads to the low reputation and recognition of domestic products in foreign markets, which forces cross-border trade merchants to increase customer acquisition costs. It can be seen that without reliable after-sales service, it is difficult to establish market reputation, brand recognition is out of the question, and merchants want to build a moat in the market, which has always been difficult to achieve. European After-Sales Guarantee is an after-sales maintenance service covering the whole of Europe launched by Pangu Group for domestic and foreign trade factories and cross-border sellers. By providing a 1-3 year warranty service for products, end consumers can enjoy free maintenance services during the warranty period, thereby helping domestic overseas trade practitioners improve their product acquisition capabilities and reduce after-sales maintenance costs, thereby achieving faster development in the cross-border trade field.

(2) Service Content

①CC European native-speaking call center service: opening a hotline; establishing an automatic processing system; opening a voice mailbox; generating an email and mailbox system; creating a client company logo file; establishing an operating database system; entering product information (including accessories).

②European round-trip logistics.

③Inventory, inspection and maintenance within the warehouse.

(3) Pricing method

European after-sales warranty covers all products sold to customers, so the pricing is based on the total sales volume of warranty products. Customers can include this cost in the pricing consideration before the product is sold. The price of maintenance is closely related to the price, sales volume, return rate, and warranty period of the product, and is usually priced at 6-18 euros per unit.

(4) Applicable customer groups

Products are sold to the European market, and the cross-border trading company has high requirements for product quality and customer reputation.

Advantages

1. Customer first

Customers should associate Teknihall with the highest level of competence and commitment and quality of service, advice and support in Europe. Teknihall pursues the goal of continuous optimization of its services to increase the benefits of its customers.

2. Products and Services

Teknihall welcomes all innovations, services, technologies and new products, and its services range from providing mass products to niche products with the highest quality standards.

3. Communication and quality

Open, sincere and partnership-based communication is the basis for every action taken by Teknihall. Quality assurance is one of Teknihall's main goals, which is guaranteed through constant control and competent advice from the customer, as well as professional service.

Development History

- In 1992, Teknihall Elektronik GmbH was founded to provide repair and customer support for TAM combination fax machines, telephones, satellite receivers and satellite systems.

- Between 1996 and 1999, Teknihall expanded its product range to include white goods, consumer electronics, tube and LCD TVs, as well as sewing machines and sports equipment (sports bikes, bicycles).

-In 1998, a large telephone system with ACD (Automatic Call Distribution) was installed in order to be able to provide a professional help desk service.

- In 2003, Teknihall positioned itself on the international market and agreed to cooperate with foreign service centers. In 2005, Teknihall also founded a subsidiary, Teknihall Benelux bvba, for Belgium, the Netherlands, France and Luxembourg, with call centers, repair services and warehouse logistics. In order to optimize the flow of incoming and outgoing goods, Teknihall launched a new material flow system in the same year.

- In 2006, Teknihall expanded its services with resaleable goods and a new hall.

-Since 2008, Teknihall has been able to provide native-speaking call center services to almost all European countries.