What is Honeycomb SCRM? Honeycomb SCRM Review, Features

Hive SCRM is a private traffic management system focused on Amazon stores. It uses recommendation algorithms and machine learning accumulated from advertising business to manage private traffic of e-commerce. It also has a creative team to help merchants connect to mainstream media such as Facebook and Google as well as Mobikok's HiveX advertising trading system.

Product Introduction

1. Fan Management SCRM

• Fans High Seas: Import all Facebook session contact resources and visualize fan information.

• Fan stratification: Divide fans into multiple strata through a label system and conduct targeted marketing.

• One-click access: Secondary activation can be performed for accumulated fans.

2. Automated Operations

• Automatic greeting;
• Keyword trigger;
• Automatic tagging capability*: By identifying certain keywords or certain interactive actions, it automatically adds specified tags. For example, if the other party mentions "review", it adds [review fans];
• Chat SOP*: Flexible and customizable dialogue settings, and standardized communication execution by robots.

3. Risk Control

The blacklisted buyers’ information database of the entire network is stored, the database is updated in real time, and the blacklisted fraudulent buyers are filtered in real time.

4. Automatic Refund

API connects to overseas payment tools, and automatically returns funds. This eliminates the labor costs of manual operations, saves time and effort, and improves efficiency.

5. Automatic analysis and summary report

• How many new followers did you get in the past week? How many new followers did you get on average per day?
• How many ads did you run on your homepage yesterday? How many fans did you gain?
• What is the average cost of attracting fans?
• What percentage of fans covered by your ad communicate and interact with you?

The answers to these questions can be found in the system's automated analysis and statistical reports.

Advantages

• Improve customer service labor efficiency;
• Deeply prevent fraudulent buyers;
• Greatly optimize the workflow;
• Save advertising costs.