Can an account be blocked even if you file a claim or open a case with FBA? Many Amazon sellers have been affected...

On the Amazon platform, account suspension is a very common thing, but if you say that opening a case can also lead to store suspension, and FBA claims can also lead to store closure, do you dare to believe it? An industry insider said that store closure after successful FBA claims and store closure due to opening cases have become two of the most common areas of Amazon store closures recently. In addition, many sellers have had their accounts suspended recently due to credit card issues!

Why does my account get blocked even when I open a case or file a claim with FBA? The answer is in the article.

After opening cases crazily , many sellers’ stores were closed

On the Amazon platform, common reasons for sellers’ accounts to be blocked include: infringement, product quality issues, selling banned /restricted products, account association, poor Amazon performance indicators, manipulation of reviews, account review failure, etc.

In addition to these common ways of dying, a group of sellers seem to have unlocked the latest way of dying ↓↓↓

As can be seen from the figure, the seller's account has been temporarily suspended for abusing Amazon's Selling Partner Support service by submitting inappropriate and/or excessive contacts in a short period of time (including repeated requests to attempt to change /change catalog) .

Amazon said its policies prohibit any activity that interferes with the platform's ability to help other sales partners. Examples of such activities include submitting incorrect requests, or submitting a large number of requests in a short period of time. Sales partners who repeatedly engage in these activities may receive delayed support in their cases, or be monitored, investigated, and held legally accountable.

What? Can opening too many cases also lead to account closure? Some industry insiders said that this situation of opening too many cases and being closed down has always existed, but more and more accounts have been closed down for this reason recently.

It is understood that there was a seller who opened hundreds of cases every day , but did not respond to Amazon's cases and phone calls. Amazon believed that this behavior harmed the rights of other sellers, so the seller's account was blocked. (PS: The editor really wants to know why this seller would spend time doing this?)

After hearing that opening too many cases can also lead to a store being closed, one seller spoke up for the poor sellers whose accounts were closed: What’s wrong with opening a case? You only open a case when you have something to do! The reason for opening too many cases is that you can’t get the right answer. Why is it so difficult for sellers? Another seller was trembling with fear: What should I do? I just opened a lot of cases. Will my brother-in-law also close my account?

A service provider said that although some sellers were blocked for opening too many cases, after further investigation, they found that these sellers actually had other "mistakes".

For example, a seller opened more than 300 cases in a week , mainly for refurbishing products that were identified as infringing by Amazon, and then his account was closed. It can be seen that the reason for opening cases crazily is just the inducement, and the essence of the closure is that the seller is selling infringing products.

After the FBA claim was successful, the seller’s store was gone!

If it is hard to believe that a seller’s account could be blocked for opening too many cases in a short period of time , then you would find it hard to believe even more when you hear that a seller’s account could be blocked even if he or she filed a claim with FBA!

As can be seen from the picture, the seller's account was blocked because he repeatedly submitted improper refund requests . To reactivate the account, you need to send the following evidence ↓

1. Documents proving the legitimacy of your claim within the past 365 days:

( 1) The shipping bill of lading associated with your FBA reimbursement claim.

( 2) Proof of delivery of the goods associated with your FBA reimbursement claim.

2. Please provide supply chain documentation for the inventory that you are requesting a refund for in FBA.

( 1) Invoices and receipts;

( 2) Supplier information, such as name, phone number, address, website, etc.;

( 3) Item Description. To facilitate our review, you can highlight or circle the ASIN being reviewed;

( 4) Quantity of items;

( 5) Import or export files.

Regarding the issue of FBA claims being blocked, a service provider friend said that he has encountered many such examples recently. The seller’s goods were lost and he went to Amazon to claim compensation. Soon after the claim was successful, the seller would receive a store blocking email stating that the seller had committed fraud.

After the news that even if you file a claim with FBA, your account can still be blocked, sellers are panicking again: I filed a lot of claims last month, which is terrifying ...but 5 out of 10 FBA tickets have errors, what can I do? How should I write a POA if my store is closed? Can I just say: Dear brother-in-law, I'm sorry, I shouldn't have asked you for compensation, you can throw it away as much as you want, I admit it, I deserve it ?

Will all claims result in store closure? A service provider said that normal claims will not be a problem, and Amazon will compensate if the investigation proves it is true. If some sellers make malicious claims through third-party software, their stores may be closed after being discovered by the platform.

In addition to malicious claims, many sellers’ accounts were also blocked under normal circumstances because of frequent submission of claims.

To summarize the two phenomena of case opening and store closure and FBA closure, it can be seen that sellers who have not violated the platform rules will generally not get into trouble when performing these two operations. However, if the sellers themselves have crossed the platform's red line, they are likely to be kicked out of the Amazon platform during the process of opening a case and making an FBA claim.

Sellers are talking about the phenomenon of claiming to have their stores closed:

A: Sorry, I may have spoiled Amazon's shameless behavior because I have never made any claim against Amazon !

B: It’s not easy to make Amazon bow its head !

C: Forget it. I don’t want the goods I threw away because it’s not only time-consuming and laborious, but I may not get a penny in the end! I may even lose my shop!

Dear cross-border friends, have you succeeded in claiming compensation recently? Welcome to leave a message to discuss.

Sellers: Amazon customer service makes me mad

“FBA staff make mistakes every day, but sellers cannot argue with them, because the more you argue, the harder the problem will be to solve.” One seller said that after he found out that he was overcharged by Amazon for FBA, he opened a case to request the weight, but Amazon refused to give any feedback. Every time, they asked him to wait, and then the seller began a long wait.

There are other sellers who sought compensation from FBA and were not blocked, but were still treated unfairly: Amazon made a measurement error, resulting in overcharging for the products, so they confronted the platform and the sellers’ products were subsequently censored, and sales did not pick up for a long time.

There are too many similar examples, and many sellers have been defeated in the battle of wits and courage with the platform. One seller summarized the survival tips of platform sellers: If you want compensation from Amazon, never open a second case, because the compensation period will be shorter.

Therefore, Amazon sellers who have experienced too many things, even if they are strong enough to be invulnerable, still can't help but express the following feelings after encountering all kinds of customer service ↓↓↓

I am so angry at Amazon’s customer service that I almost vomit blood.

Seller A: The customer service’s reply is irrelevant. If you don’t encounter a few XX customer service staff on Amazon, you should be embarrassed to say that you are working on Amazon.

Seller B: Besides transferring calls, what else can customer service do? They once said that they are just a basic department and it is not easy to find problems.

Seller C: We have opened more than 20 cases for this issue, but the customer service staff has not been able to help resolve it. I am almost on my knees.

Many sellers have lost their accounts due to credit card issues, and some sellers have lost their accounts due to ...

Amazon has been making continuous moves recently, and sellers whose accounts have been blocked are complaining bitterly. In addition to being blocked due to FBA claims and case opening, many sellers have also been blocked due to credit card issues.

Yien.com learned that recently many sellers have had their stores closed because their credit cards are from Shanghai Pudong Development Bank, and they were not given a chance to appeal. The sellers were particularly confused and said: "I don't know if it's a problem with the bank or a misjudgment by the Amazon system, or if it's just pure leeks being cut, and they died inexplicably..."

In addition to the above reasons for closing the store, some sellers also said that even if the overseas warehouse sends the goods within 2-3 days, it will be considered as fraud...

Some sellers speculated: "Amazon has launched a wave of account bans this year because there are too many sellers joining Amazon. Amazon is also trying to screen out some high-quality and compliant sellers through review and banning."

https://www.ennews.com/article-21137-1.html

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