Scalpers is a fashion brand from Spain. The concept of the brand is to help men break away from traditional, understated styles. Today, Scalpers creates signature collections every season, ensuring unique clothing for men, women and children.
FAQ Q: What is the return deadline? A: Customers do not have to pay for return shipping, Scalpers covers the cost of changing the size on first return of the same product. Customers have 30 business days from receipt of order to return or exchange the product free of charge in store and online. Scalpers products must be in the same condition as they were received with no visible signs of use, with labels correctly and intact and in their original packaging. Scalpers cannot return any items that are not in ideal condition. Q: How to check the order status? A: Once the order is shipped, the customer will receive a confirmation email and SEUR will provide the customer with the delivery details the next day. If the customer has an account with Scalpers, he can access it and check "My Orders" to know the current status of the order ("Ready" means it has left the warehouse and will be delivered to you within the next 48 hours). Q: How can I ensure that I purchased the correct product? A: After payment, customers will receive a confirmation email with the order details. If you do not receive it, then check the "spam" folder in your email in case it was sent there. If you still can't find it, you can contact Scalpers using the form on the contact page. Q; What should I do if I don’t receive my order? A: Customers can check the status of their order in their account. If not registered on scalperscompany.com, check email to see if Scalpers has sent an email to notify the customer of the order. If the customer has not received the order after the shipping period, contact customer service via the form on the contact page and provide first name, last name, order number, date the order was placed. |
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