What is SF Express International Logistics & SF Express International Logistics Review

SF International currently provides import and export services of different types and timeliness standards, including International Standard Express, International Special Express, International Small Parcel, International Heavy Cargo, bonded warehousing, overseas warehousing, and transshipment. It can also tailor integrated import and export solutions including market access, transportation, customs clearance, and delivery according to customer needs.

About SF International

In the field of international logistics services, SF Express is committed to providing convenient and reliable international express, logistics and supply chain solutions for domestic and foreign manufacturing companies, trading companies, cross-border e-commerce companies, and consumers. Facing the Chinese market, SF International not only helps outstanding Chinese companies "go global", but also "brings in" high-quality overseas products.

International express service network: covering Singapore, South Korea, Malaysia, Japan, Thailand, Vietnam, Mongolia, Indonesia, India, Cambodia, Myanmar, Brunei, UAE, Sri Lanka, Bangladesh, Pakistan, Philippines, the United States, Canada, Mexico, Brazil, Australia, New Zealand, Russia, and EU countries.

International parcel service network: covering more than 200 countries and regions around the world.

China service network: covering 34 provinces, municipalities and autonomous regions in China (including Hong Kong, Macao and Taiwan).

Products and Services

1. Export logistics

(1) International Standard Express (Export): To meet the needs of mainland Chinese customers for sending urgent items overseas, this high-quality door-to-door international express service provides the fastest shipping, transit and delivery in all links. It has the advantages of fast timeliness, quick customs clearance, full-process tracking and monitoring, provision of Class D export formal customs declaration services, no fuel surcharge, and convenient batch shipment operations and order management.

(2) International Special Offer (Export): An economical international express service launched to meet the needs of mainland China customers for the delivery of heavier or non-urgent items. It has the advantages of affordable prices, more savings on heavier items, professional customs clearance, efficient collection, full tracking, weight-based discounts, easy operation, and convenient batch shipment operations and order management.

(3) International Parcel: EP for short, is a high-quality parcel service launched for cross-border e-commerce B2C sellers to send parcels weighing less than 2kg, including SF Express International Parcel Registered Mail and SF Express International Parcel Ordinary Mail; the service scope covers more than 200 countries and regions around the world; it has the advantages of high cost performance, convenient customs clearance, safe and efficient routing, and fast return of information.

(4) International e-commerce express delivery: an efficient logistics service tailored for cross-border B2C e-commerce sellers, fully meeting the delivery needs of B2C e-commerce sellers for large packages and high-value items; the service covers Russia, Ukraine, Australia, the United States and EU countries (the United Kingdom, France, Germany, etc.); relying on a convenient customs clearance system and high-quality delivery services in the destination country, this service provides cross-border B2C e-commerce sellers with a courier service that is convenient for customs clearance, stable in time and can be tracked throughout the entire process.

(5) Overseas warehouse: SF International integrates high-quality international transportation resources and is composed of a professional service team. It provides one-stop logistics supply chain services tailored for cross-border e-commerce customers shipping to Russia, Eastern Europe, Northern Europe, the United Kingdom, and EU countries. It can help Chinese sellers achieve localized overseas sales and reduce logistics operating costs. The system can also monitor inventory and order status in real time, improve order response speed, shorten second-leg delivery time, and improve customer satisfaction.

(6) International Heavy Cargo (Export): This service is designed to meet the needs of customers who need to send heavy items to overseas countries. It provides a stable, cost-effective international heavy cargo service. It is suitable for B2B customer groups, cross-border e-commerce companies, retailers with physical stores overseas and their suppliers.

(7) International Economy Small Parcel: This is a small parcel service launched for light and small e-commerce parcels with a first weight of 10g and low handling fees (free handling fees in some countries); it includes SF Express International Economy Small Parcel Registered Mail and SF Express International Economy Small Parcel Ordinary Mail; the service scope covers 55 countries around the world; it is economical and fast, with stable delivery time; and can use built-in batteries.

(8) International dedicated line small package: It is a dedicated line solution designed for cross-border e-commerce sellers to meet high standards of timeliness when shipping from China to Ukraine. It integrates international advantageous resources and channels and can accept live parcels. It has a high delivery rate and fast timeliness.

2. Import logistics

(1) International Standard Express (Import): To meet the needs of overseas customers for sending urgent items to mainland China, this high-quality door-to-door international express service provides the fastest shipping, transit and delivery services in all links; the service covers Singapore, Malaysia, Japan, South Korea, the United States, Russia and Mongolia; it is fast and safe.

(2) International Special Offer (Import): An economical international express service launched to meet customers' needs for non-urgent delivery of goods. The domestic import flow supports the general import mode and the cross-border e-commerce dedicated mode. It has preferential prices and stable delivery time. It is applicable to delivery from the United States, Singapore, Japan, South Korea, and Malaysia to mainland China.

(3) International Heavy Cargo (Import): This service is designed to meet the needs of customers who need to ship heavy and bulky items to overseas countries. It offers a stable, cost-effective international heavy cargo service. It is suitable for B2B customer groups, cross-border e-commerce companies, retailers with physical stores overseas and their suppliers.

3. Consumer Logistics

(1) SFBUY (Export): SFBUY provides one-stop consolidation and transshipment services for export to international transshipment. SFBUY first sends the goods purchased by consumers on platforms such as Taobao and Tmall to the transshipment warehouse, and then consolidates the express shipments and ships them to China, Hong Kong, Macau, Taiwan, Singapore, and Malaysia (excluding Sarawak and Sabah) at one time; the products are professional, safe, and efficient.

(2) SFBUY (Import): SFBUY (Haigou Fengyun) is an overseas shopping transshipment service platform created by SF Express Group, dedicated to providing efficient and convenient global transshipment services to global overseas shopping users. Currently, SFBUY (Haigou Fengyun) import transshipment business has been opened from the United States, Japan, South Korea to mainland China and Hong Kong, Macao and Taiwan. It has the advantages of exclusive direct flights, full-process monitoring by SF Express, real-time monitoring of packages, 7×14 online bilingual customer service, fast response speed, and guaranteed service.

4. Value-added services

(1) Insurance: It is a value-added service provided by SF Express to customers. If customers choose the insurance service when sending express mail, in addition to paying the freight, they must also pay the insurance service fee according to the insurance rate. It is applicable to International Standard Express and International Special Express. Other international products do not support the insurance service.

(2) Signature Confirmation Service: When mainland China customers send high-value and important items or documents overseas, if they need proof of receipt from the recipient, they can choose the signature confirmation service. When the sender chooses the signature confirmation service, the recipient will be required to sign for each item upon receipt, and pictures of the signature confirmation can be viewed.

(3) Delivery Address Change Service: This service allows you to change the delivery address (including return) after the express shipment has been sent out; applicable to International Standard Express, International Special Offer, and Direct Shipping+.

(4) Extra-long and extra-heavy additional service: When a customer sends a single item that exceeds the weight or size limit to an overseas destination, additional resources are required to ensure the safety and smooth delivery of the extra-long and extra-heavy item. This additional service is provided by charging corresponding fees to meet the customer's customized needs; it is applicable to International Standard Express and International Special Express.

How to Register

1. Open the browser, visit SF International's official website (click here ), and click the "Register" button in the upper right corner of the page.

2. Enter complete information to register (Note: Please provide the correct email address, otherwise you will not receive the registration activation email).

3. If the registration is successful, please log in to the email address you provided when registering to activate the account. Please be sure to activate the account within 48 hours, otherwise the system will automatically clear the account after 48 hours. If it shows that the registration failed, please contact our customer service at 9533883 for help.

FAQ

Q: How to check the price?

A: Go to the SF International official website and the SF Group official website to enter the origin, destination, and weight of your package to check prices. You can also call the SF International customer service hotline 9533883 for inquiries.

Q: How to send a package?

A: You can make your shipment request by calling SF Express International’s customer service hotline 9533883, or placing an order by yourself (such as the IBS system). Follow SF Express or SF Express International’s official WeChat account to make an appointment for the delivery person to pick up your shipment.

Q: How to fill out the waybill and invoice?

A: The content must be filled in English and the customer must sign to confirm the content. For parcel express, an invoice must be provided. You can log in to the official website to view the waybill and invoice filling templates.

Q: How to check the route?

A: After the shipment is sent out, you can check it through the SF Express Group’s official website. Enter the waybill number in the “Waybill Tracking” column and click “Query” to check your shipment information. You can also call the SF Express International Customer Service Hotline 9533883 for inquiries.

Q：How to become a monthly settlement customer?

A: If you are interested in becoming a monthly settlement customer, you can call 9533883 or contact the delivery person, and we will arrange for the signing of a contract (service agreement, discount agreement).

Q：How to forecast?

A: Customers place orders through their own systems connected to SF Express (API system connection), and print waybills (labels) as required; customers log in to SF Express International's official website to complete self-service orders, and print waybills (labels) on the client as required; customers use third-party shipping systems (Puyuan Online Store Wizard, Mabang ERP, Global Trading Assistant, Saitu, etc.) to complete self-service orders, and print waybills (labels) as required.