What is Dolphin Japan Warehouse? Dolphin Japan Warehouse Review, Features

Dolphin Japan Warehousing Center is a product of Shenzhen Dongxing International Warehousing and Logistics Co., Ltd. It is located in Osaka and Tokyo, important international routes and port cities in Japan, and radiates the entire Kanto and Kansai regions. The total available storage area is about 11,000 square meters. The self-developed WMS system is connected to Japan Asia and Rakuten platforms, focusing on self-delivery of oversized goods (Oversize) such as furniture, building materials, and outdoor equipment. Dolphin Japan Warehouse has established long-term and stable cooperative relations with service providers such as Japan Post, Seino Transport, TA-Q-BIN, Sagawa Express, Kuroneko, and FedEx. The business involves FBA first-leg transportation, Japanese import customs clearance, Japanese warehousing, one-piece delivery, container disassembly and assembly, FBA transit, Japanese after-sales call processing center, FBA return label change, secondary packaging, return processing warehouse shelf sales, etc.

About Dolphin Japan Warehouse

Shenzhen Dongxing International Warehousing and Logistics Co., Ltd.-DDX Co., Ltd.-Dolphin Japan Warehouse.

Dolphin Japan Warehouse currently has Kadoma Warehouse, Semba Warehouse, Minoo Warehouse, Ibaraki Warehouse and Tokyo Chiba Warehouse. Among them, Kadoma Warehouse was first established in Osaka in December 2014.

Dolphin Japan Warehouse has successfully processed more than 1 million FBA returns and relabeling.

The domestic operation service center is located in Shenzhen, where the logistics industry is well developed and cross-border e-commerce is concentrated. The core management and service team are all from cross-border e-commerce export companies, with more than 10 years of senior cross-border e-commerce B2C experience, familiar with the operation rules of various platforms such as Japan Asia, Rakuten, and Yahoo Japan. Serving many well-known domestic cross-border e-commerce companies such as Saiwei, Youkeshu, Saramore, Sihai Shangzhou, ILIFE, Baoshijia, Yuejiang Technology, Xingshang Electronics, Yise, Giant Star Technology, Gugu Meimei, and Zhiou Technology. Professional customer service one-on-one online communication provides cross-border foreign trade companies with a full range of Japanese e-commerce logistics integrated services.

Services

1. FBA first leg

2. Japanese warehousing

3. Arrangement and packaging

4. Local delivery

5. FBA return and label change

6. Inspection and photography of returned products

7. Value-added services

Dolphin Japan Warehouse Advantages

1. Comprehensive services: FBA first-leg/full container/bulk shipping, Japanese import customs clearance, overseas warehouse FBA replenishment, FBA label change and return, warehousing, sorting, packaging, photography, labeling, return processing, drop shipping, warehouse dismantling, Japanese company registration, Japanese trademark registration, Rakuten store opening, PSE certification and other complete services. There is no need to run around between different service providers, and we provide comprehensive and professional services.

2. Advantages of local express delivery services: Dolphin Japan Warehouse has established long-term and stable cooperative relationships with excellent service providers such as Japan Post, Seino Transport, Kuroneko, Sagawa Express, and FedEx, and can enjoy high-quality express delivery and preferential prices. At the same time, sellers can choose the fastest or most economical shipping method based on the volume and weight of the product.

3. Quick response from customer service: Professional customer service provides one-on-one online communication and timely response. You can contact Dolphin Japan Warehouse at any time through online communication software, email, phone, etc. The customer service team of Dolphin Japan Warehouse is on standby to provide services to users at any time.

4. Superior geographical location: The Japanese storage center is located in Osaka and Tokyo, Japan's international routes and port cities, with superior international and local transportation regional advantages. The warehouse is close to multiple Japan Asia FBA warehouses: FSZ1, KIX1, KIX2, NRT1, HND3, TPF3, etc. You can replenish warehouses nearby and transfer to FBA without worrying about FBA out of stock, so that users can maximize the use of FBA storage capacity; each link is point-to-point one-stop direct access.

5. Full EPR system management: We have an independently developed, fully functional ERP management system, such as product management, first-leg transportation, inventory management, warehousing and outbound delivery, FBA, buyer return and exchange management, product label change processing, FBA transit replenishment, various value-added services, etc. The system is completely self-service, the goods are seamlessly connected throughout the process, and various data can be mastered anytime and anywhere.

6. Smart WMS system API one-click order synchronization: Amazon and Rakuten sales orders are automatically synchronized to the overseas warehouse WMS management system with one-click API, and can also import orders in batches, automate, push systems, and provide various humanized functions to minimize the rate of human errors. It provides users with the operating experience of FBA warehouses, improves work efficiency several times, and saves users several times of working time.

7. Responsible compensation system: Provide customers with compensation for wrong goods, lost goods, and delayed delivery. If there are differences in the management responsibilities of Dolphin Japan Warehouse, the storage center will complete the inventory and claim within 4 working days.

8. Withdraw the balance at any time: For the unused or spent balance in the account, you can use the "Apply for Withdrawal" function in the system to submit a withdrawal application at any time. The staff will handle the withdrawal as soon as possible during working hours.

FAQ

Q: Do you provide first-leg service? What transportation methods do you provide?

A: We provide first-leg transportation services, mainly through express delivery, air transportation and sea transportation. You can also arrange the first-leg transportation directly to our warehouse.

Q: Who is responsible for the first-leg customs clearance? How is the tariff calculated?

A: For the first-leg customs clearance in Japan, you can choose to use our Japanese importer, and we will be responsible for customs clearance and delivery. The Japanese tariff + consumption tax is generally around 9-13%, depending on the specific situation of the goods. The goods cleared by our company are charged a fixed rate of 10% for general goods and 18% for textiles according to the declared value, and the declared value cannot be less than 25% of the platform sales price.

Q: Is the product weighed or measured before being put on the shelf?

A: Before the goods are put on the shelves, they will be weighed and their volume will be measured.

Q: After the goods arrive at the warehouse, how long does it take for them to be put on the shelves for sale?

A: Normally, after the goods enter the warehouse, they will be put on sale within 24 hours. If there are holidays, the sale will be postponed.

Q: What are the storage fees?

A: The storage fee for Dolphin Japan Warehouse is 80 yen per cubic meter per day. There is no free storage period. The fee is charged according to the actual volume of the goods when they leave the warehouse (we may make slight adjustments based on the peak and off-peak seasons).

Q: Can the goods be shipped back to China?

A: The warehouse can forward the goods back to China or Hong Kong according to your needs.

Q: Can a simple repair be performed on the returned product?

A: The warehouse will perform simple repairs based on the condition of the goods, including replacing new labels so that they can be sold again.

Q: Do you support return freight collect?

A: Osaka warehouse supports COD service.