What is Despatch Cloud? Despatch Cloud Review, Features

Despatch Cloud is an e-commerce company based in Yorkshire that provides a one-stop help desk solution.

About Despatch Cloud

Despatch Cloud help desk solution enables our clients to centralize their customer communications on one platform and enables their customer service teams to easily meet needs in a more organized and faster way. Despatch Cloud's help desk features are simple and user-friendly UI helps your team get up to speed quickly and start working right away.

Frequently Asked Questions about Despatch Cloud

Q: Which sales channels does Despatch Cloud work with?

A: Despatch Cloud works with most sales channels, common ones are Amazon, eBay, Magento, OpenCart, CubeCart, EKM Powershop, Shopify, PayPal, etc. Also, since our development team is in-house, if you don’t see the sales channel you’re looking for, we can create an integration instantly.

Q: What payment methods do you accept?

A: We have a fully automated invoicing system powered by FreeAgent, Stripe and GoCardless. As such, we accept all major debit and credit cards as well as direct debit. Our preferred payment method is direct debit, and if the payment is not subject to direct debit, we will charge a 3% processing fee.

Q: Is my data safe?

A: We created Despatch Cloud with security in mind; every subscription includes a free SSL certificate that uses industry-standard 256-bit encryption. This is the same level of encryption that banks use to keep your information safe. On top of this, our servers are managed and monitored by one of the UK's leading hosting providers, and we ensure that all of your data is kept within the UK.