What is MatrixForce? MatrixForce Review, Features

MatrixForce (Xunliao Technology) is an incubation project of HKAI LAB (Hong Kong Artificial Intelligence Laboratory), which was jointly established by Alibaba Group, SenseTime Group and Hong Kong Science and Technology Parks. It is an important carrier of Hong Kong International Innovation and Technology Center and a conversational business platform for cross-border sellers.

About MatrixForce (Xunliao Technology)

• MatrixForce (Xunliao Technology) integrates the three basic e-commerce functions of payment, transaction and logistics into one. Users do not need to switch and jump repeatedly between various APPs, which reduces the transaction risks of both parties and improves the user experience.
• MatrixForce (Xunliao Technology) also covers multiple mainstream overseas social software such as Instagram, Facebook, Messenger, etc., providing real-time conversation and push functions to achieve multi-channel customer acquisition and customer operations. It is equipped with an AI chat robot system to meet the "7*24 hours" response to customer needs, and at the same time analyzes and labels customer data to support the subsequent operation of the customer relationship management system.
• In addition, MatrixForce supports functions such as team multi-person management and targeted push. Through a dialogue window, sellers can provide customers with a full-link purchase and service process including product push, customer consultation, order payment, after-sales service, and secondary repurchase.