The Temu seller couldn't stand the fact that the goods were only refunded while they were on the way

After operating the business for several months, the seller must have been devastated when he finally checked the accounts and found that more than half of the money was refunded.

But recently, some sellers have encountered something worse than a simple refund.

"There was no delay, the goods were still on the way but only a refund was given"

Normally, consumers who apply for a refund only will apply for a refund within a few days of receiving the product, and sellers have little way to deal with this. But recently, a Temu seller reported that his goods were still on the way when the buyer applied for a refund only, and what's even more outrageous is that the platform quickly approved the refund application.

According to the seller, the customer applied for a refund while the goods were still in transit, but the platform did not require the merchant's consent and directly gave the customer a refund, which was simply outrageous.

In the buyer's refund application, he only submitted a casual photo of his daily life, which had nothing to do with the product itself, but the platform did not seem to review it.

The seller also added that the order was not delayed and is still within the normal delivery time , which means that he did not violate the platform policy.

After communicating with some Temu sellers, we found that this situation is not an isolated case.

"We are both wanderers in this world , and I am in exactly the same situation as you . "

"This is nothing. I accidentally sent duplicates on one order, and the customer received two products. He complained that the goods were not the same as the ones on the order. In the end, I could only refund the money, otherwise I would be fined more for returning the goods."

"I had an order that was delivered within 7 working days, but the customer wanted to apply for a refund, saying it was delivered late. The platform refunded the customer directly without going through the merchant."

Some sellers also expressed their understanding of this situation. "The investment manager is right. What is the difference between a refund during transportation and a refund after receiving the goods? I am used to it. I just think of it as paying the platform usage fee."

Many sellers expressed their disapproval of this, believing that it was a problem with the platform mechanism and that the rights of sellers should be protected while the rights of buyers are protected.

Now, the seller also said that he has relaxed his attitude and just wants to refund the money as long as he doesn't leave me a bad review.

On the other hand, from the sellers’ feedback, Ennet also learned about an unreasonable mechanism of the Temu platform for sellers.

It is understood that after some consumers place an order, there is a certain probability that the buyer will apply for a payment refusal, which means that the buyer's credit card cannot pay or other situations may occur.

When this problem occurs, the platform will deduct 80 yuan from the seller as a non-payment fee. Seeing this, many sellers are puzzled. Why should the seller's handling fee be deducted when the buyer refuses to pay?

Fortunately, the probability of buyers refusing to pay is relatively low at present, and will not have a particularly big impact on sellers.

On the other hand, product pricing is also a major issue that Temu sellers complain about.

Recently, a seller posted on a social media platform that the platform suggested that he sell his goods for 0 yuan. If he disagrees, his bidding may fail and his goods may be removed from the platform.

"Temu, don't be too outrageous. Okay, okay, I suggest selling the goods for 0 yuan." The seller wrote helplessly.

As can be seen from the picture, the button "Confirm invitation, increase traffic" in the lower right corner is particularly conspicuous, but the red words "Recommended price 0 yuan" deeply hurt the seller's nerves.

“If you encounter this situation, just change the product. This one no longer works,” a seller suggested.

Indeed, the fact that the core price is so low that it almost breaks the floor shows that the competition for this product is too fierce and there is no need to continue making it.

Refund-only policy drives cross-border sellers crazy

In addition to Temu, Amazon sellers have also felt the impact of the refund-only policy.

Some time ago, Amazon sent an email to sellers, announcing that the platform has launched an FBA return-free solution, which can help sellers simplify the return process and provide customers with a full refund without returning the goods. In other words, Amazon has also begun to support "refund only".

Amazon also specifically pointed out that the no-return solution is subject to legal, safety and regulatory guidelines. In addition to products with an average selling price of more than $75 that cannot be refunded alone, dangerous goods and heavy and bulky items are also not subject to this policy.

As soon as this news came out, it quickly aroused heated discussions among a large number of sellers. Amazon believes that the new policy can help sellers save a lot of time and money. First, when consumers need to return products, they no longer need to consider product recycling. Secondly, various logistics and warehousing costs generated by returns can also be saved.

However, sellers obviously have different views on this. A Shenzhen seller said, isn't this just another way of saying 0 yuan purchase? After all, in the United States, return fraud is a very common phenomenon. According to data, nearly 14% of returns in the United States in 2023 were fraudulent returns, causing losses of up to $101 billion.

On overseas social media, there are also a lot of tips on how to get a refund without returning the product. Some people will lie that the package was stolen and they didn't receive it at all. Others will deliberately damage the package and take photos to apply for a refund from Amazon. In either case, it is a heavy blow to the seller.

But compared to Temu, Amazon's refund-only function is much more rigorous. First of all, Amazon does not force sellers to enable the refund-only function, which is turned off by default in the seller's backend settings.

Secondly, Amazon will be more stringent in reviewing refunds. To avoid potential abuse, the "refund without return" option is only available to customers with no history of return abuse.

Most importantly, sellers can customize return and refund policies based on business needs, and only sellers with good credit (defined by Amazon and determined by Amazon at its sole discretion) can register for the Amazon Logistics Refund No Return Solution. It can be seen that Amazon's refund-only function still has a certain threshold.

The refund-only policy has always been controversial in the seller circle, and it may be a double-edged sword for sellers. But no matter what, the refund-only function is a major trend in the future both at home and abroad. What sellers can do now is to adapt as soon as possible, and at the same time be vigilant against those "wool parties" who maliciously refund.

Temu

Refund only

Seller