Breaking news! Amazon backend reports large-scale errors again

The seller's delivery is delayed, and the Send to Amazon page reports an error

Recently, a large number of sellers reported that an error message appeared when they entered the send to Amazon page in the background . After asking about the relevant situation in the seller forum, it was found that many sellers encountered similar problems.

According to a seller, after uploading the shipment information, he was ready to click confirm and proceed to the next step. Unexpectedly, the page suddenly prompted an error at this time, and it did not recover after refreshing it several times.

In the comment section below the post, many sellers said that they had also encountered this situation.

“Same, I’m shipping to Canada.”

"I also received a similar prompt. I refreshed it several times but it didn't work. Could it be that the backend crashed?"

“If refreshing the page doesn’t work, you can try deleting the registered shipment information and creating a new one.”

In response to this, Amazon’s official customer service said that after discovering that a large number of sellers were reporting the matter, they sent people to investigate. The investigation is still ongoing, and the sellers will be informed of any latest developments as soon as possible.

According to the latest comments below the post, some sellers said that the send to Amazon page has now returned to normal, but some sellers said that their backend pages are still reporting errors, which probably means that the problem has not been fully resolved.

In fact, there have been precedents of errors on the send to Amazon page.

As early as 2022, Amazon announced that it would replace the previous "shipping/replenishment" process with the new send to Amazon process on September 1.

That is, August 31, 2022 is the last day that sellers can create shipments using the Shipping/Replenishment workflow, and starting September 1, the old workflow will not be available. All new FBA logistics shipments must be created in the Send to Amazon workflow, or using the Amazon Marketplace Web Service API and the Selling Partner API.

However, as soon as this feature was launched, it was met with crazy complaints from sellers.

“Ever heard the saying ‘if it ain’t broke, don’t fix it’? The people making these decisions sit behind a desk all day and have no idea of ​​the issues sellers face with new workflows.”

At the time, some sellers even said they would leave the Amazon platform if Amazon forced sellers to use this new process.

In addition, shortly after the launch of the send to Amazon function, a page error occurred. It is understood that at that time, many Amazon sellers could not enter the Send to Amazon page when they were shipping. They kept refreshing but could not solve the problem. The sellers were unable to complete the shipment normally, and some colleagues even thought that there was something wrong with their computers.

This situation is considered by sellers to be a bug in the Amazon system . In fact, it is not uncommon for Amazon's backend system to malfunction. In addition to the send to Amazon page not being able to open, which prevents sellers from shipping normally, there are many other bugs that have troubled many sellers.

Amazon backend error reporting incidents frequently occur

For Amazon sellers, various bugs on the platform emerge in an endless stream and are now no longer surprising. Some sellers said that when Amazon suddenly shows its conscience, it will compensate and cancel some abnormal orders. If it is in a bad mood, then it is just bad luck.

Earlier reports showed that there was a suspected bug in the order management system of Amazon's US site , and it had not been updated for several hours. A seller opened a case to consult customer service, and received a reply saying that there was indeed a bug in the system that day, and the customer placed an order but it was not displayed.

Judging from the customer service’s response, although this BUG has no impact on the sellers’ normal orders, many sellers are still troubled by it. Many operations staff are worried that the reason for the failure to place orders is due to problems with their own operations, and they were even scared to the point of wanting to “quit”.

In this case, some sellers have provided solutions:

“Although you can’t see the data on the order page, you can check the order status through the order data in the advertisement.”

Although the orders cannot be seen, this BUG has not really affected the sellers' sales. However, some sellers have lost a lot of money due to problems with the Amazon system.

It is understood that a seller once left a message on the Amazon forum saying that he was "purchased for 0 yuan" due to a bug in the Amazon system . The seller said that due to the failure of the Amazon system, his products had a lot of orders during the bug period, but 500 orders were purchased for 0 yuan, which caused him to lose 30,000 US dollars in just 5 minutes.

However, after carefully analyzing the seller's situation, most people believe that this is not a bug, but a simple operational error by the seller that led to the overlapping of coupons.

Although this BUG was a misunderstanding, there have been many other times when BUGs in the Amazon system have indeed disrupted the sellers' sales rhythm, and even if the BUGs were fixed afterwards, it was of no avail.

Previously, many Amazon sellers reported that they encountered mismatches in order volume, ranking, and traffic. Specifically, there are two situations: 1. The order volume surged, but the category ranking was still very low, and the ranking of 100 orders and 500 orders was not much different; 2. The natural traffic surged, the order volume remained unchanged, and the traffic increased from the usual 400+ to 1000+, but it did not help sales at all.

After analyzing various situations, many sellers attributed it to the Amazon system "going haywire" again. This BUG caused the store conversion rates of most sellers to decline to varying degrees, ranging from 10% to 70%.

In addition, countless consumers were affected by the Amazon BUG. Previously, buyers left messages on social platforms, "After placing an order, Amazon did not show that the order was completed or send a confirmation email, and there was no way to know whether the transaction was successful." Down Detector data showed that more than 14,000 consumers were unable to check out due to this BUG that day.

Various bugs frequently appear, and sellers suffer greatly from them. Although sellers will report to the platform every time they encounter them, this does not guarantee that similar situations will not happen again in the future. For this reason, sellers can familiarize themselves with various bugs of Amazon in advance, so that sellers will not be too panicked when similar bugs appear in the future.

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