I'm stunned! Another seller was banned before the big sale

After all, for Amazon sellers, account suspension may be the biggest blow. Once the account is blocked, it means that all their long-term efforts will be wasted, and even the funds in the account will be lost.

Although most sellers have now begun to operate in compliance with regulations, there are still many sellers who cannot avoid having their accounts blocked for various reasons, some of which even sound outrageous.

Too scary! The seller’s account was blocked due to frequent case opening?

In previous years , there would be many unexpected incidents when the Prime Day sale was approaching, and this year is no exception.

Recently, a seller reported that his account was suddenly blocked, and the reason was because he opened too many cases?

It is understood that the seller initially opened a case and contacted Amazon customer service because his FBA shipments were lost, but he has not been able to get a satisfactory solution.

In a fit of rage, the seller decided to continue opening cases, thinking that as long as the number of cases was high enough, the platform would take the matter seriously sooner or later. Until one day, the seller opened more than 20 cases in one day, but what he didn’t expect was that before he could get an official solution, his account was blocked first.

According to the seller, the reason given by Amazon for blocking his account was that his frequent case submissions were deemed to have affected the normal operation of FBA and his work efficiency.

But obviously the seller cannot accept this statement. He just wanted to retrieve the lost goods, but now he has not found the goods and even the number is gone. No one can accept such a situation.

In the sellers’ view, it is normal to open a case as soon as a problem occurs, but this incident did have a significant impact on the sellers’ “three views”.

Some sellers even joked that opening a case has become one of the main reasons for account suspension. However, some sellers believe that the trigger for this suspension is not simply opening a case, but opening cases too frequently. Generally speaking, sellers will not contact the platform customer service at this frequency, let alone open more than 20 cases a day.

In addition, sellers must also pay attention to certain methods and approaches when opening a case. Specifically, the following points require special attention:

When sellers encounter urgent problems, they can give priority to submitting English cases, because most English customer service representatives have higher authority and more professional handling capabilities, and their efficiency is generally higher than that of Chinese customer service representatives.

When an email case is transferred to a professional team for processing, it is necessary to avoid opening a new case as this will cause the previous case to be overwritten.

When communicating with customer service, you need to remain decent and professional, and avoid using overly emotional or casual language, because doing so will not only fail to help solve the problem, but may even cause you new trouble.

The seller was banned for "angrily criticizing" the customer service

When a problem occurs with an account, the seller’s first reaction is to contact customer service, but sometimes the problem cannot be solved for a long time. After some sellers have exhausted their patience, they may vent their anger on customer service.

Recently, a seller reported that his account problem has not been resolved for 4 months, and the Amazon customer service team has been shirking responsibility and passing the buck. Finally, during a communication process, the seller lost control of his emotions and made some radical remarks to the customer service, even threatening to "cause trouble to you offline."

Unexpectedly, the trouble first found the seller himself. The next day, the seller received a notice stating that because of his inappropriate or unethical behavior when contacting Amazon community personnel, which violated Amazon's sales policy and seller code of conduct, he would no longer be allowed to sell products on Amazon.

When the seller saw this result, he felt dizzy.

Some people believe that Amazon customer service is friendly and professional when dealing with consumers, but causes all kinds of problems when solving problems for sellers. The reason for this is that the platform does not pay enough attention to sellers.

As the PD promotion is approaching , it is understandable that sellers are anxious and angry about account issues, but the more at this time, the more sellers need to stay calm and rational, reduce impulsive behavior, and not ruin their own accounts because of a momentary verbal pleasure.

In addition to conflicts with customer service staff, many sellers have recently been blocked for other reasons.

Many sellers were affected, and related accounts were blocked again

Some time ago, a wave of account blocking caused by a new type of association attracted the attention of sellers, and many sellers found that the words "financials+phone" appeared in the associated account blocking information.

Some sellers reported that they had linked the registration due to financials+phone reasons, and that "the sub-account was bound to multiple stores for payment, and finally the funds in the sub-account were pooled together."

Industry insiders believe that financials+phone is actually still a collection account association. Although the success rate of collection account association appeals is very high, sellers still need to be vigilant, especially since Amazon has recently strictly investigated the collection method of funds.

It is understood that many Amazon sellers are accustomed to binding the same payment card to different stores, or binding multiple sub-accounts to one payment account. In fact, this is risky. If a store has a problem and is blocked, then the other payment accounts will most likely be linked together.

Additionally, Amazon requires that sellers maintain only one Seller Central account for each region where they sell products, unless they have a legitimate business need to open a second account and all accounts are in good standing.

As we all know, the consequences of store association are very serious. If two stores sell the same product, the link to the new store will be removed at the least, and the account will be blocked at the worst. And if it is hardware association (logging in two accounts on the same computer will cause two stores to close at the same time), it will be very difficult to appeal after the store is closed.

One of the conditions for association problems to occur is that there is some connection between the two stores. Therefore, an important way for sellers to avoid association is to cut off the association factors between the two stores, such as brand, credit card, email address, legal person, network environment, IP, etc.

Amazon is now stepping up its crackdown on various violations, which has put higher demands on Amazon sellers and, to a certain extent, has helped the healthy development of the industry.

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