Walmart's automatic order cancellation time is shortened! How to avoid affecting performance? Official suggestions

Recently, Walmart stated in an email to sellers that the " automatic order cancellation " window will be shortened from 6 days to 4 days, and this policy will be officially implemented on June 6, 2023 .

The automatic cancellation time of the order starts from the estimated delivery date ( ESD). The seller needs to upload the express delivery number of the product in the system within 4 days after the ESD.

Walmart reminded in the email that if the seller still has not shipped the order or updated the logistics order number after the fourth day of ESD, the order will be automatically canceled, which will have a negative impact on the seller's Cancellation Rate Performance .

How to avoid automatic order cancellation by the system

To reduce the impact of this new policy on sellers, Walmart recommends:

1. The seller updates the order immediately after handing the package over to the carrier

2. If a product cannot be shipped normally, the seller should cancel the order immediately before ESD

3. If the seller misses the ESD, Walmart recommends that the seller choose a faster logistics service to upgrade the shipping, which helps the goods reach the buyer within the estimated delivery time.

4. This new policy applies to self -fulfilled orders.

Walmart also recommended in the email that sellers use Walmart Fulfillment Service ( WFS ) because it can provide fast delivery services, thereby avoiding order delays and reducing customers' poor delivery experience.

For sellers who do not want to join WFS , Walmart recommends using the Performance Alarms feature, which tracks order status and sends notifications to sellers to avoid order cancellations and refunds.

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