Awesome! More than 1,000 pieces of inventory were suddenly abandoned, and the seller claimed compensation and got back 220,000 yuan

Competition on Amazon is getting more and more intense. One sign is that more and more products are being sold in sets of two, hoping to save a little on the final delivery fee and improve price competitiveness.

Sellers work hard to increase sales and optimize profits. However, in addition to regular expenses such as advertising fees, there are also some "profit assassins", such as losses caused by lost items, wrong measurements, etc. According to statistics, Amazon's error rate is between 1% and 1.25%, and the losses caused by Amazon's mistakes account for at least 1% to 3% of the seller's annual sales; if the seller's annual sales are 10 million US dollars, then the losses caused by this are as high as 100,000 to 300,000 US dollars.

Profits are constantly being squeezed, and this loss must be recovered. If this happens, sellers can file an FBA claim, and if successful, they can recover some of the losses. However, many sellers do not have smooth claims. In addition to being rejected, there is also the risk of being blocked if they are not careful. Do they have to suffer in silence?

Product size "exploded" 10 times, seller's claim rejected

About 80% of Amazon sellers use FBA for delivery. Due to the massive amount of goods they have to handle every day, Amazon warehouses are bound to make mistakes, such as lost goods, damaged goods, wrong measurements, etc. There are also buyers who maliciously return goods or even cheat on them, which is a headache.

A seller has a deep understanding of this: "The normal size of my product is 41.3*28*2.9in, which is a standard large product. A few days ago, I suddenly found that the size of the product increased by nearly 10 times, and the logistics cost per piece increased from US$15 to US$177, causing a loss of more than US$2,000 in two days."

She opened a case to request re-measurement, but the platform did not respond for 7 days, but the size and logistics costs returned to normal. Amazon later responded that it did not believe the seller was eligible for compensation: "The size changes of products are habitual and do not mean that the measurement results are incorrect; therefore, we cannot conclude that the product was incorrectly charged in the past."

There is no solution for the seller to claim compensation. A seller with similar experience gave her some suggestions and reminded her that due to the large difference in delivery fees, she should pay attention to the number of cases she opens. If she opens too many cases, Amazon may determine that she is committing fraud.

The most common problem is the loss of goods. A seller delivered 5,000 goods to the warehouse through Amazon International Logistics , but nearly 400 of them were lost. He filed a claim with Amazon and provided the purchase contract , delivery certificate and other information, but was rejected by Amazon. Similar common problems include products being placed in the wrong category, overcharged commissions, and incorrect refund amounts.

It is undeniable that Amazon provides sellers with a claim channel. But the reality is that many sellers have claims but do not know how to do so. Some sellers said they did not know what documents to prepare after losing their items. In order to reduce losses, sellers have to spend a lot of time and energy to fight for compensation. Some even fought a protracted battle for more than half a year.

Get 220,000 back for sellers , national brands help cross-border

Claims are very common, and sellers with larger sales have higher demands. Currently, leading sellers such as Anker and Aokie are using Refundlabs Refund Manager to make efficient claims, which is also the choice of many sellers.

Lin Junliang sells household kitchen products on Amazon. In October 2022, Amazon disposed of more than 1,000 of his inventory products without notifying him. The products he was selling were suddenly intercepted, and Lin Junliang quickly filed a claim with Amazon, but after many attempts, he failed, so he found Refundlabs . The latter continued to follow up and track, and finally Amazon agreed to compensate for the 1,140 abnormally abandoned goods, at US$27.23 per piece. The seller received a total of US$31,042.2, or about RMB 220,000.

In the smart home category, Wang Hong's company sells high-priced products with a unit price of more than 300 US dollars, and its sales have been good. In April, Wang Hong accidentally discovered that a batch of goods was missing, but this hidden loss is not easy to detect. After Refundlabs' refund manager system AI analyzed the data, it successfully located the lost inventory and got back 140,000 yuan in compensation.

It is understood that Refundlabs Refund Manager can handle a variety of claim scenarios, covering up to 18 months of data to meet the diverse needs of sellers.

Judging from the claims situation, Refundlabs usually makes great progress when the first claim is reported . For example, when claiming for a certain seller, it opened 27 cases, 22 of which were successful, with a successful claim amount of nearly 28,000 US dollars, and another 5 cases are waiting for a response.

Due to the large volume of claims handled daily, Refundlabs often receives high compensation . The compensation amount for a single case can even be as high as more than 20,000 US dollars, which helps the seller recover a lot of losses.

This fast and highly successful claims service exceeded the expectations of many sellers. One seller was told that 26 cases had been opened, 19 of which were successful, and that he had successfully claimed and received $26,000. After confirming the progress of the claim, the seller decisively handed over other stores to Refundlabs’ refund manager .

It is obviously difficult to negotiate with the Amazon platform and make claims in multiple scenarios and spanning several months. It is understood that Amazon has set up a claim success rate assessment for each store. If the claim success rate is lower than the average level of all accounts' FBA claims within a specific period of time, Amazon will send an email reminder and receive its telephone guidance ; the platform also sets up a claim frequency assessment for each store. If a large number of claims are submitted in a short period of time , the store will receive an email reminder or even be suppressed from submitting claims .

As a national brand, Refundlabs refunds hundreds of millions of yuan in losses to sellers every year, thus protecting cross-border sales. If you want to know how it does this, you need to take a look at its "qualifications".

Amazon officially recommends that Refund Manager has "four major advantages"

Amazon's online store shows that Refundlabs is the officially recommended claims service provider.

Tongtuo, Aoji, Gonglang and other industry big sellers are all its users. The professionalism of Refundlabs Refund Manager is highly recognized, and this strength comes from four advantages that have been tempered over time:

Professional service team

The CEO of the US region is the former supplier management manager of Amazon's Seattle headquarters, senior seller risk control specialist, and expert in seller performance management and seller claims; the CTO graduated from Cornell University with a degree in applied economics and management and was a senior technical consultant at Ernst & Young.

The refund experts in charge of seller accounts all come from Amazon seller support positions, have extensive platform work experience, are well versed in internal operations and policy changes, and have zero communication barriers with Amazon. Refundlabs refund managers maintain close communication with Amazon officials, and constructive platform improvement suggestions are adopted, showing full professionalism.

Account security

In order to solve the security problem of sub-accounts, Refundlabs has provided multiple guarantees: independent mailbox + independent login environment + professional team + zero risk + official authorization. Its powerful system monitors and guarantees all aspects of sub-account login data fingerprint , network server , browser configuration, etc. , and the above behaviors are all officially monitored and authorized by Amazon. The account login and claim process are 100% in compliance with the platform's terms of service .

Regarding Amazon's assessment of store claim success rate and claim frequency, Refundlabs maintains close communication with the platform and independently develops a data monitoring system to timely warn of claim success rate, ensuring that the store's case claim success rate is above 90% ; and controls the number and frequency of claim case submissions in multiple ways according to account turnover, potential claim portion, claim case progress , etc. No abnormal situation has occurred among the sellers currently cooperating with it .

Diversification of refund models

The refund model is very diverse, including scenario diversification, cycle diversification, technology diversification, strategy diversification, profit diversification and other aspects.

Through AI empowerment, Refundlabs ' FBA claim scenarios have covered all types of Amazon errors, more than 30, such as lost goods entering the warehouse, abnormal advertising costs, buyer's credit card fraud, etc. Its self-developed system fully reconciles the seller's account and can trace back a refund cycle of up to 18 months.

Globalization of site services

As a full-site authorized service provider, Refundlabs refund manager service has supported Amazon accounts in all shopping malls. The main sites are: North American sites (United States, Canada, Mexico, Brazil), Japanese sites, European sites (United Kingdom, France, Germany, Italy, Spain, Netherlands, Sweden, Poland), etc., and can "package" the claims of sellers in different sites.

In the past six years, Refundlabs has served tens of thousands of customers and maintained a zero-risk record while making claims quickly. Even in the roaring account suspension wave, no customer was affected. This is due to continuous improvement. It is understood that in order to provide safer services, Refundlabs, a subsidiary of Suntech Network Technology (Beijing) Co., Ltd., invests more than 40% of its turnover into the R&D team every year. Therefore, in the context of the rapid change of cross-border service providers, Refundlabs can still maintain a rapid growth in the number of users and become the choice of more and more sellers.

Scan the QR code below or click "Read original text" at the end of the article to contact Refundlabs and quickly activate the claim service.

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