Alibaba International Station launches ten measures to alleviate difficulties in cross-border foreign trade

On May 20 , the reporter learned that in order to help small and medium-sized foreign trade merchants cope with the temporary difficulties brought about by the new round of global epidemics, Alibaba International Station officially launched ten measures to relieve cross-border foreign trade difficulties , including five deterministic measures : certainty of business opportunity guarantee, certainty of logistics guarantee, certainty of financial and capital guarantee, certainty of service guarantee and certainty of talent guarantee , covering all key links of cross-border e-commerce.

Zhang Kuo, president of Alibaba International Station, stated at an internal mobilization meeting that it is necessary to use deterministic digital products and services to help foreign trade merchants cope with the uncertain challenges brought about by the epidemic and win the battle for foreign trade recovery in the cross-border e-commerce battlefield.

It is reported that as part of Alibaba International Station's "digital export" plan, the ten measures to help the business have been launched in late March, including cross-border logistics and financial services, and have benefited 13,000 merchants with a total capital of over 1.25 billion. From now on, the entire set of digital relief solutions will be fully upgraded in terms of content based on the feedback from trial merchants, and some measures will be fully open to all foreign trade merchants, and non-Alibaba International Station old members can also use them conveniently with a low threshold.

Allow foreign trade merchants to receive orders and ship goods

Judging from the recent surveys conducted by the Ministry of Commerce on key provinces and cities, import and export chambers of commerce and key enterprises, foreign trade enterprises are still facing many difficulties such as cancellation or postponement of existing orders, difficulty in signing new orders, and poor logistics.

In this regard, Alibaba International Station's 10 measures to help merchants receive orders by ensuring certain business opportunities . Currently, the International Station has launched a special supply guarantee of "7-day delivery, 30-day arrival guarantee" to provide targeted support for merchants to buyers from ten European and American countries. In addition, with the help of digital foreign trade means such as online digital exhibitions, digital exhibitions, and live factory visits, more and more Chinese merchants can expand new customers online with one click.

Feng Zuxu, head of Shanghai Yiwei Metal Products Co., Ltd., has formulated a full-staff office strategy to promote new customer development online since the first day of working from home, and carefully analyzed and judged every inquiry . Despite the impact of the epidemic, the company has not stagnated. "In previous years, we might get 3 to 5 new customers a month during the New Trade Festival, but this year we have 21 new customers." Feng Zuxu revealed that the sales target of 100 million yuan set for the company is still possible to achieve.

Enabling merchants to ship goods through deterministic logistics guarantees is also a key focus of the ten relief measures.

In April, affected by the epidemic in Shanghai, Alibaba International Station urgently launched an integrated logistics solution of "trailer + customs declaration + full container" to address the difficulty of shipping for foreign trade merchants in some parts of East China. The solution has now been promoted nationwide: an additional 8,000 TEU (international standard container) of sea transport capacity, integration of 20,000 routes across the country to ensure trailer capacity, and coverage of professional customs declaration services at 7 major ports.

In terms of logistics support, Alibaba International Station fully opens Alibaba.com logistics service capabilities to all cross-border small and medium-sized enterprises. Even if you are not a member of the International Station, you can enjoy the International Station's logistics services at any time.

Allow foreign trade merchants to get loans and receive money

Private enterprises, mainly small, medium and micro enterprises, have always been the "main force" of foreign trade. However, affected by the epidemic, some small, medium and micro foreign trade enterprises have encountered temporary difficulties in production and operation. The State Council executive meeting held on May 5th decided to increase credit supply to small, medium and micro foreign trade enterprises to promote the stability and quality improvement of foreign trade.

The ten relief measures this time hope to help foreign trade merchants obtain loans and receive payments through certain financial guarantees .

It is reported that the three financial products on Alibaba International Station have launched deferred repayment and interest-free services. Merchants use business loans for comprehensive credit and multiple uses, and the maximum credit payment period is extended to 12 months, and new customers enjoy 7 days of interest-free; the withdrawal and repayment date of order loans is automatically extended to a maximum of 90 days. These two financial services have currently covered more than 5,000 foreign trade merchants. In addition, merchants use letters of credit for financing, with a repayment extension period of up to 1 month , which has helped merchants raise about 1.25 billion yuan .

At the end of April , Alibaba.com Pay , a fund service officially launched by Alibaba.com International Station , cooperated with many domestic and foreign financial institutions such as China CITIC Bank, and used a variety of digital technologies to ensure the transaction security of cross-border funds. Taking the collection service as an example, cross-border trade merchants can register and open an account online with one click, and can enjoy the collection account service as soon as the day of registration. RMB withdrawals can generally be received within 4 hours. It is reported that the service is now fully open, and non-Alibaba.com International Station old members can also register and use it quickly with one click.

Help foreign trade merchants to withstand difficulties and recruit talents

" Ali International Station RTS products have epidemic exemption rules, and we applied for it as soon as possible . " Jin Ye, partner of Jiangsu Nantong Jinrui Technology Development Co., Ltd., learned about the various rules and announcements about the epidemic on the international station while working in the factory.

Alibaba International Station has launched various deterministic service guarantees to help foreign trade merchants withstand the difficulties for merchants in areas with severe epidemics . For example, for merchants in areas with severe epidemics , rule exemptions and star level protection are launched: for RTS products that cannot be shipped directly , merchants are supported to manually close the "buy now" entrance and switch to inquiry mode. Merchants can manually modify the products in batches through the product background, which will not affect non-RTS products and the overall product power and traffic distribution of the store; combined with the local government's lockdown documents, for orders with delayed delivery, manual exemptions can be applied through the CCO process. After verification, the platform will grant order penalty exemptions and will not record "timely delivery rate" and "abnormal performance"; star level will not be affected.

At the same time, in order to protect the rights and interests of merchants during the epidemic , an online extension service for on-site certification is launched . Merchants are supported to reuse the certification information or video certification of the previous year if the business information and office address of the enterprise have not changed. The certification provider can complete the on-site re-inspection within three months after the resumption.

At present, Alibaba International Station has also launched the 2022 annual public welfare course, inviting the top merchant lecturers of the International Station to share practical experience, business strategies and trend insights based on their own business practices. Currently, this public welfare course is free and open to all cross-border small and medium-sized enterprises.

It is worth mentioning that the 10 measures also include a certain talent guarantee to help foreign trade merchants recruit people . Alibaba International Station launched the "Cross-border E-commerce University Talent Training Program", which will work with 2,000 universities to train 1 million cross-border e-commerce talents. Data shows that nearly 50,000 college graduates have found employment through this program.

Alibaba International Station

foreign trade