What is SGshop? SGshop Review, Features

SGshop was founded in March 2011 and is wholly owned by Singapore Sanli Group Co., Ltd. Formerly a shopping forum, it was established and developed on the basis of the original business of serving overseas students to purchase domestic goods. SGshop is a cross-border e-commerce platform dedicated to providing procurement and warehousing services for Singaporeans. It is the largest online purchasing platform in Singapore and solves consumers' demand for Chinese goods in one stop.

rights and interests

SGshop relies on its own network platform and has cooperated with logistics groups such as DHL and Fedex for many years. Through SGshop purchasing, customers can enjoy:

1. Shop all over China: When you are overseas, you can shop online anytime and anywhere from thousands of Chinese merchants, with tens of thousands of products to choose from.

2. Quality assurance: Purchase on behalf of users, free inspection, delivery without leaving home, enjoy one-stop purchasing service.

3. Shipping cost savings: Goods are centrally delivered to SGshop overseas warehouses, and ultra-low shipping discounts can be provided. When purchasing goods from multiple different online stores, you only need to bear the international shipping cost once.

4. Professional customer service team to answer customers' various purchasing questions at any time.

Purchasing Service

1. You can freely choose and purchase online products from mainland China.

2. You don’t need to have a Chinese bank card or exchange foreign currency. You can buy Chinese products with Singapore currency.

3. You can receive the overseas products purchased by your agent within 5 working days at the earliest.

4. You can get a complete return and exchange system guarantee.

5. You can get professional services from the customer service team to answer any questions you encounter during shopping.

Self-service shopping

1. You can contact the merchant at any time and enjoy the various preferential policies offered by the merchant.

2. After the package arrives at SGshop, SGshop provides free inspection service.

3. If you purchase goods from multiple merchants, SGshop will pack them together to save shipping costs.

4. No service fee.

Advantages

Convenient

We are deeply connected with Taobao, JD.com and other shopping websites. You only need to submit the product link address to automatically submit the purchasing order and buy online products as you wish.

Payment

You don’t need to have a Chinese bank card or exchange foreign currency, you can buy Chinese products with Singapore dollars.

free

Free domestic inspection of goods and free centralized packaging.

save money

Goods are centrally delivered to SGshop overseas warehouses, and ultra-low shipping discounts can be provided.

Payment Methods

SGshop especially provides a variety of safe and convenient payment methods: Paypal, online banking payment, offline ATM transfer.

FAQ

Q: After the seller ships the item I purchased, can I cancel the order and request a refund?

A: If your order has been purchased and the seller has sent the item to our China warehouse, the seller agrees to cancel the order. If the seller agrees to cancel the order, the customer needs to bear the domestic shipping costs between the seller and our China warehouse, as well as the risk of damage during transportation. If the seller does not agree to cancel the order, we will not be able to refund, and the customer needs to pay a second payment for shipment in Singapore, or the customer can request to cancel the order without a refund.

Q: What should I do if I receive a damaged item?

A: Please contact our customer service team with photos of the damaged items, packaging, detailed information (such as package number, order number, instructions) within 3 working days from the date you received the package. Our customer service team will handle your inquiry and respond within 3 working days.

Q: If the item doesn't suit me, can I ask for an exchange or refund?

A: Yes, you can, but this is subject to the seller's approval. Exchange and refund requests are subject only to the exchange policy of the respective seller. You can contact us to request an exchange or refund and we will negotiate with the seller on your behalf. Please note that you may be required to pay the fees incurred by the transaction as well as any administrative fees charged by the seller.

Q: Can I get a refund from the seller if there is a quality or functional problem with the product?

A: Refund application only depends on the respective seller's refund policy. We cannot provide any guarantee related to this because SGShop only provides logistics services for your purchases.

Each seller has their own set of refund policies depending on the product issue which is reviewed on a case by case basis. We can assist you in negotiating with the seller to obtain a mutually acceptable solution after receiving your feedback on the issue along with supporting photos and descriptions. We seek your understanding as we are not affiliated with the seller and have no rights over their refund policies.

Q: If I want to exchange or return the product, can you help me send it back to the seller?

A:Yes, we can facilitate any exchanges and returns on your behalf. Please contact our friendly customer service team for further after-sales assistance. We will respond to you within 3 business days.

Q: Can I withdraw credit from SGShop?

A: Yes, you can withdraw your SGShop credit. To do so, go to Withdraw and fill in the required details. The withdrawal amount will be transferred to your bank account within 5-8 working days after receiving your submitted information. Cash withdrawal is not allowed.