What is Fetchr? Fetchr Review, Features

Fetchr is a smart logistics service company headquartered in Dubai and founded by French-Iraqi ldriss. It is a Middle Eastern logistics company focusing on cross-border e-commerce services.

About Fetchr

· Fetchr focuses on solving the "no address problem" in the emerging e-commerce market. Even if the recipient forgets (or simply does not) fill in the delivery address, they can obtain the geographic location of the package delivery by directly accessing the customer's smartphone location and complete the delivery. Fetchr believes that although the address is unclear, more than 80% of users in the Middle East have smartphones. Therefore, they use technical means to allow users to locate on Google Maps after downloading the Fetchr application, so Fetchr's couriers can deliver packages through GPS positioning.

Fetchr's business has covered many countries in the Middle East, including the UAE, Saudi Arabia, Oman, Jordan, Egypt, etc. Fetchr has gradually realized the importance of Chinese merchants and started to consider organizational structures and talent structures that better meet the needs of Chinese customers.

Fetchr has a strong and sound overseas warehouse service system, with 32 warehouses in Saudi Arabia alone. Fetchr has technical support that is ahead of other express companies and has a complete last-mile delivery and customer service system. Fetchr also provides cash on delivery (COD) service.

Founding Background

Fetchr was founded by Idriss Al Rifai, a French-Iraqi. Before founding Fethcr, he worked at MarkaVIP, a Middle Eastern fashion e-commerce company. In order to speed up logistics delivery, he established a logistics department within MarkaVIP. Later, he went out on his own and founded Fetchr in 2012.

When Fetchr was first founded, it spent a long time in the United States preparing and validating its model. At that time, the brand was called Mena360 (Mena is the abbreviation of "Middle East and North Africa" ​​in English), and its goal was to break Aramex's monopoly in the huge potential e-commerce market.

This vision also attracted talented Arab entrepreneurs from various countries to join this startup team. After entering the market, the name was changed to the more catchy Fetchr, but the name of the holding company is still MENA 360 DWC-LLC.

Logistics Services

Fetchr provides standard same-day and next-day delivery services. In terms of 2B, Fetchr allows users to arrange multiple orders at a time. Fetchr also cooperates with UPS and FedEx to undertake the delivery of US orders. In addition, Fetchr also undertakes DHL's on-site delivery in the Middle East.

Fetchr Data

·Has the highest e-commerce sign-off rate in the Middle East (92%);

· Daily delivery volume can reach 100,000 times;

·Have the shortest delivery time;

· Complete and large customer service system (more than 1,000 people), providing English, Arabic, and Urdu;

Market: Saudi Arabia, UAE, Jordan, Oman, Bahrain, Egypt;

·Delivery service covers the whole of Saudi Arabia (220 cities).

Advantages (for Chinese merchants)

1. Real-time tracking: real-time tracking of logistics and driver tracks online.

2. Automation: Automatic order transmission is achieved through technical connection.

3. Flexible technical connection: multiple technical connection options.

4. Good customer experience: equipped with a professional Chinese team.

5. Efficient and fast delivery: With the shortest delivery time, Shenzhen-customers only need 5 days; provide same-day and next-day delivery services;

6. Save customers’ worries and money: Shipping from China to end customers saves you money and worries.

7. Professional service: Fetchr has offices in Hangzhou and Shenzhen, China; the UAE headquarters has a dedicated Chinese team to provide you with services.

Development History

-Fetchr was founded in 2012.

-In December 2014, it received angel round financing from Winklevoss Capital, the amount of which was not disclosed.

-In 2015, Fetchr received US$11 million in Series A funding from investors including Mobily Ventures, NEA, TriplePoint Capital, Ben Narasin, Dhabi Holdings, etc.

-In May 2017, Fetchr received US$41 million in Series B funding, led by New Enterprise Partners, with participation from Dubai retail giant Majid AI Futtaim Holding, Nokia Growth Fund, Raed Ventures, Iliad Partners, BECO Capital, YBA Kanoo, Venture Souq, and Swicorp.

-In June 2018, according to confirmation from Jollychic insiders, the company acquired a stake in Fetchr, a Middle Eastern logistics service company, at a valuation of US$150 million, becoming one of its core shareholders.

-On April 10, 2019, Fetchr obtained a courier delivery license.