Weird! The buyer suddenly claimed that he received the wrong product and wanted to exchange it for an order placed 7 months ago...

Recently, the editor learned from the Amazon forum that a seller revealed that one of his customers ordered a book on March 23 , and the book was delivered to a friend in San Francisco by the freight forwarder on March 26 .

But just a few days ago, the buyer said that he only received the book around October 15 , and claimed that he got the 2nd volume of the sheet music book , not the 3rd volume he thought he ordered , and expressed his desire to exchange it.

But the seller said that he deletes the listings every 90 days, and now all the photos of the items are gone, so he can't verify whether he may have made a mistake in the listing .

The seller also said that he sent a message to the buyer, recording and explaining all the above, hoping that the buyer would understand. However, he felt that his approach might not help the buyer solve his problem, and he was also worried that the buyer might try AZ.

Many sellers expressed their opinions on this matter:

Seller A: Mark the message as "No response needed" and move on, whatever you do, do not engage with this person. Buyers only have 90 days to leave feedback so this situation is not possible, they are just trying to scam you, just ignore them and mark all communications from them as "No response needed".

Seller B: Typical scam, this has happened to me about 20 times, at least Amazon will protect you in this regard.

Seller C: If they start sending messages complaining or worse, click the “Report to Amazon” button and ignore the messages.

Seller D: Actually, it's best to respond even if it's past due, as I recently found out because I didn't respond to a past due sale from a few months ago and the customer said she had just opened the package. She submitted an AZ and they automatically gave it to her since I didn't respond. Yes, I did appeal to no avail.

Seller E: Just your assumption that the buyer is trying to defraud the seller seems to be the first assumption of many people on this forum, whether it is right or wrong, but without further information and evidence, it does not make it true.

A considerable number of sellers said that this situation is more of a fraud by some buyers who take advantage of Amazon's buyer protection policy, and they have encountered it many times and just ignore it. However, some sellers said that no matter whether it is expired or not, they must respond in time to avoid further trouble.

I believe that many sellers will encounter this situation, which is very troublesome for them. In order to avoid malicious fraud, the editor recommends that you ensure the consistency of the goods and the order when shipping, and try to keep the list content to avoid more trouble when unreasonable events occur.

Amazon buyers claim to have received wrong product returns