Suspected of being hacked, more than 2,000 accounts were suddenly suspended by Amazon

According to foreign media reports, without any notice, more than 2,000 Indian sellers had their accounts suddenly suspended by Amazon.

According to multiple sources familiar with the situation, more than 2,000 Amazon sellers have lost revenue in the past three months due to the ban.

A seller said Amazon suspended his account after claiming that he violated certain Business Solutions Agreements ( BSA) designed to protect consumers and marketplace interests.

It is reported that some of the sellers whose accounts have been blocked have been operating on Amazon for more than five years. They strongly deny any wrongdoing.

Some sellers said that Amazon terminated their accounts without reason, putting them in financial difficulties as most of them are small businesses with working capital. The seller further stated that they have not received any response from Amazon and have not received any solution, so they are still very confused about the real reason that caused the account to be suspended.

It is understood that some sellers believed that their registered accounts had been hacked. The sellers added that they were Indian sellers and the initial account suspension email was sent from a "UK" Amazon domain. Some sellers also reported suspicious activities on their accounts before the company decided to remove them from the marketplace.

“On midnight on February 25, I received a message saying that my seller account was engaged in deceptive, fraudulent or illegal activities. But just two days before that, I received an OTP SMS from Amazon India that someone was trying to reset my password from outside India. But I ignored this and my account was suspended a few days later,” a seller told the media about his situation.

Another Amazon seller who sells audio accessories said: "Someone tried to cancel my account in India and link it to the EU." Her account was suspended the day after she received a text message alert. She claimed that she never intended to sell products in the EU, but received a request to register in the EU.

“I have been in contact with Amazon support but have not received any response. I scheduled a call with the Amazon team to resolve the issue but the call was cancelled without any explanation. Payments are now stuck and inventory is another issue as there are hundreds of thousands of dollars worth of inventory stuck in the warehouse,” the seller added.

In response to media questions about the matter, an Amazon spokesperson acknowledged that some accounts had been frozen, but declined to comment on suspicious activities reported by sellers.

The spokesperson also said: "As a customer-centric company, Amazon is committed to maintaining a high level of trust in its customers and constantly working to ensure their shopping safety. We have processes and technical solutions to monitor customer complaints and take action against accounts that may violate Amazon policies. We have taken similar actions against potentially suspicious accounts. Some sellers who have been enforced have contacted us and provided a lot of information . We are currently reviewing it to provide a solution as soon as possible. "

I would like to remind sellers that Amazon strictly controls seller behavior to maintain its customer experience. The platform policies are very strict , and even the best-selling accounts may be banned if there are violations.

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