Pet consultations increased by 200%, and Koala.com's "Meow and Woof Customer Service" shared live broadcasts on how to celebrate the Chinese New Year with pets

What to cook for pets' New Year's Eve dinner, how to wish cats a happy new year, can pets make extra money by live streaming, is there a cat-dog language translator ... As the Spring Festival approaches, pet owners who stay at home for the New Year are starting to think about how to spend the Spring Festival with their pets, and all kinds of amazing ideas and "difficult problems" have emerged. At Koala.com, the number of inquiries received by the Black Card exclusive pet customer service has increased by 200% compared to normal days .

To this end, on February 5, Koala.com’s exclusive pet customer service started a live Q&A mode. Longlong, the exclusive customer service of the black card, brought his cat to the live broadcast room of Tree Climbing TV to interact with the cat owner in a more immediate and intuitive way. In the live broadcast room, the most common questions from black card members are about what to buy for the pet’s “New Year’s Eve dinner”? How to choose the size of the pet’s New Year’s greeting clothes?

(In the live broadcast room, Longlong appeared with his "cat master" to answer questions for black card members)

As a senior "poop shoveler", Long Long demonstrated in the live broadcast room how to get cats used to using "black technology" products and how to choose the right New Year's greeting clothes for pets. At the same time, he also used his own personal experience to tell black card users that the New Year's Eve dinner for pets is not about quantity, but about refinement. Imported pet snacks are a good choice, but you must not feed your master human New Year's Eve dinner; you don't have to buy a full set of pet clothes. You can also buy a red pet bow tie on Koala. After all, not every furry child likes to wear clothes... The humorous customer service answered questions online. Many black card members said in the live broadcast room that they felt very friendly and trusted when they saw the real customer service.

As a "pet customer service" exclusive to Koala Black Card, Long Long has handled tens of thousands of pet-related issues in the past six months. In order to make himself more professional, he not only researches new pet products, but also seeks professional knowledge from doctors in pet hospitals to answer users' questions.

"Black card members regard their pets as important friends and partners, which forces us to become more professional. We should not only be able to solve the pet owners' doubts, but also give some suggestions sometimes, because pet owners want to hear warm answers that can solve the problems. " Long Long said.

(During the New Year Goods Festival, the sales volume of the New Year cat gift boxes customized by Koala.com exceeded 1100%)

Long Long said that more questions from users also mean that the product is popular. According to Kaola.com data, during the New Year Festival, pet food sales increased by more than 120% , and pet New Year gift boxes, pet toys, automatic feeders, automatic cat litter boxes and other products were also very popular. Among them, the sales of New Year cat gift boxes customized by Kaola.com exceeded 1100% , and the sales of pet New Year greeting clothes increased by more than 160%.

It is understood that in order to allow Black Card members to spend a happy New Year with their pets, all products marked "open all the time" on Koala.com during the Spring Festival are guaranteed to be shipped within 48 hours. At the same time, the Black Card exclusive " Pet Customer Service " service is also open, and real people are available online at any time to answer pet questions.

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