Quick Look! The Top Ten E-Commerce Sites with the Worst Shopping Experience in the United States

In 2020, affected by the epidemic, more and more consumers began to switch from offline to online shopping . Although online shopping is convenient, not all online shopping experiences are pleasant and wonderful .

Recently, Best Life investigated and ranked the shopping websites with the worst customer service experience through the 2020 American Customer Satisfaction Index ( ACSI ) . The companies surveyed include both pure Internet companies and online versions of physical stores.

Among them, the top ten e-commerce platforms with the worst shopping experience in the United States include these.

10. Wayfair

Satisfaction score: 80 (out of 100)

Trustpilot Rating: 1.4 out of 5

Consumer Affairs rating: 3.0 out of 5

Dissatisfaction index score: 36.36 (out of 100)

9. Home Depot

Satisfaction score: 78

Trustpilot Rating: 1.5

Consumer Affairs Rating: 3.8

Dissatisfaction index score: 37.5

8. Lowe's

Satisfaction score: 78

Trustpilot Rating: 1.5

Consumer Affairs Rating: 3.8

Dissatisfaction index score: 37.5

7. Gap

Satisfaction score: 78

Trustpilot Rating: 1.7

Consumer Affairs Rating: 3.5

Dissatisfaction index score: 38.64

6. Staples

Satisfaction score: 77

Trustpilot Rating: 1.8

Consumer Affairs Rating: 3.8

Dissatisfaction index score: 39.77

5. Best Buy

Satisfaction score: 78

Trustpilot Rating: 1.3

Consumer Affairs Rating: 3.8

Dissatisfaction index score: 39.77

4. QVC

Satisfaction score: 79

Trustpilot Rating: 1.6

Consumer Affairs Rating: 2.7

Dissatisfaction index score: 43.18

3. Walgreens

Satisfaction score: 75

Trustpilot Rating: 1.6

Consumer Affairs Rating: 4.0

Dissatisfaction index score: 51.14

2. GameStop

Satisfaction score: 76

Trustpilot Rating: 1.3

Consumer Affairs Rating: 3.3

Dissatisfaction index score: 56.82

1. Sears

Satisfaction score: 73 points

Trustpilot Rating: 1.2

Consumer Affairs Rating: 1.1

Dissatisfaction index score: 100

Previously, in a survey by Convey , 47% of respondents said they were unlikely to shop with an online retailer again after experiencing a poor delivery experience, and 23% said they would be more careful in choosing online retailers.

It can be seen that shopping experience has a great impact on consumers. Therefore, in the face of increasingly fierce market competition, improving customer experience and increasing consumer satisfaction is one of the issues that major retailers need to solve.

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