What is Zoho Commerce? Zoho Commerce Review, Features

Zoho Commerce is a website building tool that was officially launched on April 9, 2019. Zoho Commerce is mainly aimed at small and medium-sized retailers, helping them to quickly build online stores and support the management of customers, orders, shipping, payment, inventory, finance, BI data analysis, etc.

Company Introduction

· Zoho was founded in 1996 and has more than 7,000 employees worldwide. It is headquartered in California, USA, and has subsidiaries in China, Japan, India, Singapore, the Netherlands, Canada, Australia and other countries. Zoho is a product and technology-driven software company that adheres to the concept of not raising funds or going public, focusing on product research and development to maintain sustained profitability.

Zoho is the operating system of enterprises and an integrated cloud platform that can meet the office and management needs of enterprises. It provides more than 40 SaaS software products, including CRM, corporate email, online office, project management, customer service management, team collaboration, human resources management, financial management, BI data analysis, application development platform, etc. It has more than 45 million users in more than 100 countries and regions around the world, including Zoho itself, which all runs on Zoho.

Core Features

1. Marketing Function

1. Build an independent website

Users can set up online stores, host all products online, and layout website elements by dragging and dropping. There is no need for external developers, making it possible to build a website from scratch.

2. Personalized Marketing

Regardless of whether the user's sales channel is a self-operated store, outlet or online mall, they can track orders, update order status and logistics information in a timely manner, and integrate orders across all channels.

3. Brand building and traffic generation

Automatically optimize users' website content and conduct channel analysis to improve customer experience. At the same time, you can interact with customers through email, social media, marketing activities, etc.

2. Trading Function

1. International payment compatibility

With extensive multi-currency support, it is able to integrate payment gateways in various regions to cover a global audience. At the same time, Commerce is equipped with a powerful anti-fraud mechanism, which uses AI technology to enable internal algorithms and external sources to identify potential threats, providing an additional layer of protection.

2. Cross-border sales

Multi-language conversion: directly translate messages sent by customers into the user's preferred language.

Multi-currency transactions: Users can easily conduct international business and automatically perform currency conversion.

Multi-rate tax calculation: Sales tax calculation is associated with the customer's country/region or specific tax rules.

Multi-account payment: Users can freely choose mainstream payment gateways in various regions to meet customer needs and provide a convenient shopping experience.

3. Analysis function

1. In-depth analysis

From funnel analysis to email marketing open rates, users can use analytics to understand the application of all ads. Zoho Commerce combines data tools from multiple sources, and users can use drag-and-drop builders to create dashboards to make scientific decisions.

2. Intelligent reporting AI assistant

Zoho's AI assistant lets users create charts that highlight key metrics. No matter what the user asks, from inventory to revenue or marketing plans, the AI ​​assistant can make suggestions and build visual analysis.

4. Personalized Service

1. Personalized purchasing experience

Users can change the content of the website based on the keywords searched by visitors to increase conversions and drive sales. Users can implement targeted marketing based on trends, behaviors and external data to personalize the website to meet market segmentation.

2. Personalized marketing plan

When visitors come to the website from certain sources (such as social media, email marketing, and other advertisements), a special variation of the homepage will be displayed to meet the visitor's purchasing interests.

Package Fee