What is FIL? FIL Review, Features

The members of FIL's European and American cross-border e-commerce expert service team include many senior e-commerce experts from the United States and Europe, as well as registered e-commerce lawyers in CA, NY, IL and other states in the United States. They work together in the United States, the United Kingdom, and China to provide services in their native language.

About Filecoin

Since its establishment, FIL has successfully provided cross-border e-commerce account release, infringement settlement, funds unfreezing and other services to more than 5,000 cross-border sellers from the United States, Europe, and China, solving urgent needs and recovering account losses for sellers from popular cross-border platforms such as Amazon, eBay, Wish, AliExpress, Paypal, Dunhuang.com, and Walmart.

Advantages

1. European and American local services

Native American and British speaking experts provide one-on-one service, combined with different policies and regulations of each country's sites, to provide targeted complaints and funding relief.

2. 5000+ successful cases

With 6 years of professional service, we have helped thousands of European, American and Chinese sellers resolve account restrictions and unfreeze funds, and received rave reviews.

3. Unlimited responses

Respond within 48 hours. During the service period, you can respond to the platform as many times as you want, improve methods, and upgrade cases based on requirements.

4. 100% hassle-free refund

For all Taobao transactions, successful shipment will be confirmed, and unsuccessful shipment will be fully refunded. The process is open, transparent and risk-free.

Service Introduction

1. Amazon account appeal

Copyright infringement, patent infringement, authenticity complaints, ODR exceeding the limit, manipulated reviews, manipulated variants, second-hand complaints, prohibited goods violations, adult product violations, etc., any removal of sales rights, ASIN delisting, store suspension, European and American experts will help you appeal and resolve the issue.

2. Amazon Funds Appeal

Because of infringement, adult product violations, KYC review failure, violation of prohibited goods rules, Amazon funds have not been paid for 90 days or have been permanently frozen. European and American experts or lawyers have multiple ways to unfreeze, risk agency, Taobao transactions, and successful charges.

3. Lifting the Limitation on Infringement of Cross-border E-commerce

Amazon, Paypal, eBay, wish, AliExpress, Dunhuang and other cross-border financial accounts were sued for infringement. The United States froze the funds and accounts for infringement. Registered lawyers in four states of the United States represented the sellers in the settlement and defense. In three years, they helped the sellers recover $10 million in financial losses. The attorney fees were only 30% of those of American attorneys. Taobao transactions were charged for successful lifting of restrictions.

4. Cross-border e-commerce intellectual property services

It will provide cross-border e-commerce intellectual property services, knowledge product inquiries, Amazon product saleable product reports, international trademark and patent registration services, and more.

Business Process

FAQ

Q: What should I do if I receive a notice from Amazon that my selling rights have been removed?

A: The first step is to check the ASIN or Amazon index mentioned in the notification

Includes: Warnings in Performance Notices: A - Z;

Low ratings for products below 3 stars;

ODR (order defect rate);

Cancellation Rate

Late Shipment Rate

On-Time Delivery.

Wait for all indicators related to your sales rights removal and download or record them at the same time.

Special note: The first performance notification is of great significance to you. Be sure to copy and keep it. Do not reply to the first email blindly, as your actions will cause irreparable losses.

Q: What should I do if Amazon requires me to provide an invoice and authorization letter?

A: Invoices are a must. FIL can give you professional methods and advice to help you complete the invoice information. Authorization letters are not necessary. We can use certain techniques to make Amazon customer service recognize the fact that you do not have an authorization letter.

Q: Amazon hasn’t paid my balance for more than 90 days, can you ask for it back?

A: For most cases where Amazon stops paying, e-commerce regulatory experts in the United States and Europe can use legal means to require Amazon to pay.

Q: What should I do after being sued?

A: Currently, most clients choose to settle. If the amount is large and you have enough evidence to prove that you have not infringed, you can consider suing. However, the litigation will take a long time, and the payment standard of attorney fees is different from that of settlement. You need to pay more attorney fees. The key is that most cases are settled with the plaintiff in the end.

Q: My Paypal account has been frozen and I choose to settle. Can I continue my business during the settlement process?

A: Usually when a client’s account is frozen after being sued, the plaintiff’s law firm will ask the platform to provide your account funds through the court. For example, if the amount is 3,000 US dollars at the time, the plaintiff’s law firm will then settle based on this amount. Subsequent deposits and withdrawals will generally not be used as a reference for settlement.

Some customers have tried to switch to Paypal to receive payments, but this is not safe and there is a high possibility that the account will be frozen later. Therefore, we usually advise customers not to continue operating before obtaining a settlement agreement to avoid more unnecessary losses. In addition, for the AliExpress platform, only the amount frozen at the time will be provided, and the subsequent operating income will not be considered. However, you should pay attention to the account and do not leave too much money, otherwise if the plaintiff sues again for additional freezing, it will be another loss.

Q: What is the settlement process?

A:

1. If you want to negotiate a settlement with the plaintiff, we will send you a word document. Please fill in the information first and we will send it to an American lawyer after it is sorted out. The lawyer will help you negotiate the settlement with the plaintiff's law firm.

2. Later, the plaintiff's law firm will provide information about your store's infringing products and a settlement agreement based on your information. In the settlement agreement, the plaintiff's law firm will propose a settlement amount that they believe is reasonable.

3. After you receive the settlement agreement, if you agree to the settlement, you will sign the settlement agreement. After paying the attorney's fee, the attorney will send the signed settlement agreement to the plaintiff's law firm. The plaintiff's law firm will send the signed settlement agreement to the platform and apply for deduction. After the settlement money is deducted from the account, the plaintiff will request a withdrawal of the lawsuit. The plaintiff will send the withdrawal to the platform and the platform will arrange to unfreeze the account.

Q: How long does it usually take to get a reply after filling in the information?

A:

Usually, after a law firm sues a seller, it will ask the platform to provide the seller’s frozen amount data. This takes some time, which may take soon or may take several weeks, because the platform is usually not so proactive in providing data. After all, the platform also hopes to protect the interests of its customers as much as possible.

The law firm will issue a settlement agreement only after it has mastered the frozen amount data of the sellers provided by the platform, so GBC Law Firm usually responds within 1 to 4 weeks, and Keith Law Firm usually responds within 10 days. Other law firms may take a longer time, and some may take 1-2 months, which is normal.

Q: After the settlement, how long will it take for my account to be restored?

A:

If it is a Paypal account and there is enough settlement money in the account to be deducted, the account can usually be unfrozen in about a month.

If it is an AliExpress, Wish, or Amazon account, it will be slower. Usually, it will take one or two months for the plaintiff to apply for a deduction and for the platform to deduct the money. After the deduction, the plaintiff will send a notice of unfreezing to the platform. It usually takes another 2-3 weeks for AliExpress and Wish platforms to unfreeze the account, and the Amazon platform will take even longer. These are all specific operations of the platform and the plaintiff cannot control them.

Q: Why does it take so long for my account to be unfrozen even though I have agreed to the settlement and signed the settlement agreement?

A: If the platform cooperates every time and immediately deducts the funds in the platform to the plaintiff after receiving the settlement agreement, then the efficiency of the plaintiff's law firm will be very high, and they will have more and more cases against this platform. The result is that more platform sellers will be frozen, and the interests of the platform will eventually be harmed. Therefore, the platform will usually use various reasons to delay the deduction of funds to the law firm for a long time, and the process for the plaintiff to get the money will be very long. In this process, the defendant will urge the defendant's lawyer, and the defendant's lawyer will urge the plaintiff's law firm, which will also give the plaintiff a headache. Although it will not necessarily reduce the number of lawsuits, it will definitely not sue more vigorously and more frequently, so as to achieve the purpose of protecting customers.

Besides, if the funds stay on the platform for a day, it is also beneficial to the platform, isn't it?

However, even if it is delayed, the money that should be deducted will still be deducted in the end, so the seller’s anxiety is understandable, but this time is indeed not something we can control or urge.

Q: What is your fee schedule? Are there any additional charges?

A: Our service fee is incurred only when you decide to sign a settlement agreement. Before that, we will help you contact the plaintiff's law firm and request information about infringing products and a settlement agreement free of charge.

Service fee charging standards:

If the frozen funds in your account are less than 4,000 USD, 2,000 RMB will be charged;

If the frozen funds are higher than USD 4,000, we will charge 20% of the funds we help you recover, with a minimum of RMB 2,000, that is: service fee = (frozen funds - settlement money) * 20%, with a minimum of RMB 2,000.

Q: What will happen if I don’t reconcile later?

A: Failure to reach a settlement does not mean that the case will be withdrawn. The plaintiff's law firm can file a second lawsuit, and your account will no longer be able to be used normally. It may also be subject to additional freezing or related freezing at a later date, which is quite troublesome.

If it is a Paypal account, if there is no settlement later, all the funds in the account will be deducted to the plaintiff, and the case will not be considered settled. If a settlement is reached later, an additional settlement fee will be required.

Q: How much settlement money do I usually need?

A: Each law firm is located in a different state and represents different brands, so the settlement situation is also different: (Special note: The following is only a statistical data based on the high probability of cases handled in the past, and does not represent the settlement amount of all cases. There are definitely exceptions)

GBC: Usually the settlement is based on the balance of frozen funds. Regardless of the sales volume of your infringing products, 80%-90% of the frozen amount is generally required. For frozen funds below $2,000, $2,000 is usually required as a settlement. Usually the GBC settlement is rounded to 500 or 1,000.

EPS: The settlement is based on the number of infringing products sold. If you didn’t sell any, the settlement is usually around $5,000. If you sold dozens or hundreds of them, they’ll want tens or hundreds of thousands of dollars to settle. So if you sold a lot and were caught by EPS, it would be very difficult to settle.

KEITH: For settlement based on the frozen amount, they have a minimum settlement requirement for each store. For example, if there are two stores and each store is deducted $10, they usually require $1,000 for each store to settle. If the deducted amount is large, they usually require about 60% or even more. Relatively speaking, Keith's cases are easier to settle.

Other law firms: There is no specific ratio, and there is more flexibility.