What is Pinkoi? Pinkoi Review, Features

Pinkoi is from Taiwan and is Asia's leading original design product shopping website, covering stationery cards, accessories, ornaments, household items, clothing, shoes and bags, vintage items, handmade desserts, baby products and other design products.

About Pinkoi

Pinkoi has a convenient and smooth interface. You can quickly log in to Pinkoi through your Weibo account. Easily select your favorite products and pay quickly and securely through credit cards and other methods.

Since its establishment in August 2011, Pinkoi has been committed to operating in Taiwan, Japan, Thailand, China, Hong Kong, Macau, the United States, Canada and other international markets, hoping to let Asia's charming good design shine around the world and create a design ecosystem that makes life better.

As of March 2019, Pinkoi’s main customer base is between 25 and 44 years old, with a total of 2.5 million members, more than 1.2 million designed products, more than 12,000 active design studios, and more than 6.4 million products sold in 93 countries around the world.

Logo and meaning

Pinkoi’s corporate logo is a pink fish with loving eyes, which represents Pinkoi’s careful search for and appreciation of good ideas and designs. The image of the fish also represents its continuous striving to break the existing market rules, create an online shopping environment for design products that are closer to the masses, and work hard to build dreams with designers!

*The correct pronunciation of Pinkoi is Pinko-1 (combined with “kou” and “yi”), with the last “i” being pronounced as “yi”.

Shipping Method

Pinkoi is a trading platform. Products are managed and shipped by each design studio. The delivery methods are different. The following are common delivery methods for reference. For specific information, you can directly ask the designer through the "Contact Designer" function.

1. International transit service

(1) Overview: Pinkoi provides international forwarding services for products in Taiwan, and can deliver to China, Hong Kong, Macau, the United States, Canada, Australia, Singapore, and Malaysia. International forwarding service means that multiple orders from Taiwan design studios are sent to Pinkoi's forwarding center in Taipei, and then combined into one package, which is sent to customers via SF Express cash on delivery. It will arrive about 3-5 days after being sent from the forwarding center.

(2) Specific steps:

①Purchase all the products you want to ship in the same batch and complete the payment.

② Go to the "Paid Order" page and press the "Notify Shipment" button to notify Pinkoi to combine shipment.

③ Check the order shipment and arrival status in "Paid Orders" - "Transaction Tracking".

④After the product is shipped from the forwarding center, there will be an internal message to inform the logistics tracking number and shipping fee. Please prepare cash and pay the international shipping fee when receiving the goods.

2. Direct Mail

(1) Overview: Direct mail means that the designer sends the product directly to the customer.

(2) Logistics methods: Postal Service, SF Express, FedEx, UPS, DHL, etc.

FAQ

Q: Does Pinkoi have online customer service that I can contact? When is the service time?

A: Yes! The Pinkoi team will be online to serve you at the following times: weekdays (Monday to Friday) 10am to 6pm, based on GMT + 08:00 Taipei time. Customer service online hours will be adjusted according to the actual operation of the Pinkoi team.

Q: How to participate in Pinkoi's marketing planning?

A: Pinkoi provides various marketing planning units to help brand exposure, please contact us for more details.

Q: What does “Freight paid on delivery” mean?

A: If the shipping option (Cash on Delivery) appears, it means that you will not pay the shipping fee through Pinkoi when purchasing, but will pay the shipping fee directly to the courier when receiving the item. The "Cash on Delivery" option is currently only available to customers whose destinations are in China, Hong Kong, Macau and Taiwan.

Q: Can products from different design houses be shipped together?

A: Since Pinkoi is a trading platform, the products of each design studio are managed and shipped by individual designers. If the products in the shopping cart are from different design studios, they cannot be shipped together.

Development History

-In August 2011, Pinkoi design product shopping website was officially established.

-In January 2012, Paypal was added as payment method.

-In July 2012, won the 2012 IDEAS Show Judges Award & Best Market Opportunity Award.

-In June 2013, the number of designers on the site officially exceeded 5,000.

-In July 2013, Mobile Web was officially launched.

-In October 2013, the number of designed products on the site officially exceeded 100,000.

-In November 2013, Alipay, a payment method, was added.

-In January 2014, the Chinese version of iOS App was officially launched.

-In April 2014, the Chinese version of Android App was officially launched.

-In July 2014, the international forwarding service was newly launched. Customers in China, Hong Kong, Macau, the United States, Canada, Australia, Singapore and Malaysia can use the international forwarding service as long as they place an order on Pinkoi. They can also enjoy the shipping fee rebate provided by Pinkoi when they spend a certain amount.

-In January 2015, it was selected as the best new app in the App Store.

-In February 2015, the total number of designed products on the site exceeded 280,000; added payment methods - Japanese convenience store payment and Pay-easy.

-In March 2015, the Japanese branch was officially established in Daikanyama, Tokyo.

-In April 2015, the payment method of WeChat Web Payment was added.

-In September 2015, Pinkoi received a US$9 million investment from Sequoia Capital and GMO Ventures.

-In October 2015, the number of designed products on the Pinkoi site officially exceeded 400,000; online customer service was officially launched; Pinkoi hosted a two-day good product market in Hong Kong for the first time; added financial flow - Alipay App payment; the English version of the website was officially launched: Pinkoi now supports 5 languages: Traditional Chinese, Simplified Chinese, English, Japanese, and Thai.

-In November 2015, Pinkoi hosted a 2-day Christmas market in Taiwan for the first time.

-In February 2016, the Thailand branch was established, adding six currencies: Australian dollar, Singapore dollar, British pound, Euro, Canadian dollar and Malaysian ringgit.

-In March 2016, Kentaro Iinuma became the director of Pinkoi Japan, and the entire iichi team joined Pinkoi.

-In July 2016, it was selected as the Google Play Outstanding Startup APP.

-In October 2016, it was selected as the App Store's must-have app for sharing; it was selected as the App Store's most praised cultural and creative app.

- November 2016, added financial flows - DOCOMO and 2C2P 123.

-In December 2016, it was selected as Google Play's 2016 Best Feature: Best Art Design App.

-In 2017, Pinkoi opened its Thailand store.

-In January 2017, 7-11 delivery in Taiwan was officially launched.

-In March 2017, Apple Pay was added as a payment method and the new product sorting system was officially launched.

-In April 2017, it won the Gold Medal Service Survey of CommonWealth Magazine - Vertical Shopping Network Gold Award; the new membership system was officially launched; and the payment method - WeChat APP payment was added.

-In May 2017, the number of designed products on the site officially exceeded 800,000.

-In June 2017, Pinkoi went to central Taiwan for the first time and held the "Pinkoi Market Taichung Station".

-In December 2017, the new designer backend management system was launched.

-March 2018, Pinkoi Design Forum - New attitude of Asian design life.