Another BUG! A large number of Amazon seller accounts cannot log in

Amazon sellers lamented: "As long as you stay at Amazon for one day, you will have endless worries." Now something has happened again. This time it is about the verification code. A large number of sellers have reported that there was an abnormality in the receipt of the verification code, resulting in the inability to log in to the account. Sellers who want to ship goods are directly furious because they don’t know how long this problem will last. Other sellers are also very anxious.

The seller is very anxious because he cannot receive the verification code for the two-step verification.

Yesterday morning, many sellers said that they suddenly could not receive verification codes after starting Amazon's two-step verification the night before. After clicking several times, they were told to wait 24 hours before trying again. Many people speculated on the reasons: account violations, security risks, network problems, blocked accounts, etc.

When the seller found that he could not receive the verification code, he tried many methods, including clearing the browser cache, changing the browser, etc., but none of them worked. He checked whether international roaming was turned on on the mobile phone and found that it was normal.

In fact, the problem of not receiving verification codes for two-step verification has appeared in recent days, but it broke out the night before yesterday. Some sellers tried again after 24 hours and still could not receive the verification code. Many sellers have not logged into the backend for many days and are very anxious.

One seller said that 24 hours had passed since he reset the two-step verification and uploaded his ID card , but he had not received any email from Amazon about the two-step verification, so he did not dare to try again, fearing that he would have to wait another 24 hours before he could try to log in again after a failure. However, there was a tricky problem: this timing coincided with the first restocking of his new product, and if he waited any longer he would miss the shipping date and the product would be out of stock.

Regarding the issue of delivery, FBM sellers are more anxious. After all, FBA sellers have inventory and can wait, but FBM sellers are completely out of luck.

Moreover, it is not just a problem of not being able to ship goods. The troubles that sellers face when they cannot log in to their accounts also include:

1. Operational interruption. On the one hand, failure to process orders in a timely manner may lead to delayed delivery of orders, which in turn affects customer satisfaction and store performance indicators. On the other hand, failure to respond to customer messages in a timely manner affects customer experience and may lead to an increase in negative reviews.

Second, sales loss. You will miss out on sales opportunities. During the period when you are unable to log in, potential customers may place orders but they cannot be processed. This will also affect the management of ongoing promotions or limited-time offers.

3. Inventory management issues: Failure to accurately grasp inventory status may lead to inventory backlogs or shortages that cannot be adjusted in a timely manner.

4. Damage to the store’s reputation. Due to untimely service, the store’s favorable review rate may drop, affecting its overall reputation.

If this happens during the peak season, the adverse impact on sellers will be even more serious. For example, they may miss out on a large number of orders. Another example is that due to the inability to monitor inventory, a popular product may be out of stock, and competitors may take the opportunity to occupy market share.

One seller lamented: “It’s so tiring to work on Amazon. I have to worry every day.”

According to information obtained by Een.net, it is now clear that the seller’s failure to receive a verification code for two-step verification has nothing to do with account violations, network problems, etc., but rather a bug in the Amazon system.

However, Amazon is working hard to fix this loophole. An Amazon investment manager told sellers not to worry if they cannot receive the verification code in the next two days, as the system bug is being fixed.

At the same time, ZiNiao Browser also notified sellers that due to problems with Amazon's own SMS sending system, it was unable to receive the SMS code for two-step verification. Sellers are advised to wait patiently and not to obtain verification codes frequently to avoid being restricted by Amazon.

Solution here

Amazon Two-Step Verification is an additional security measure used to protect the security of Amazon accounts. It provides a higher level of identity authentication by requiring an additional verification code in addition to a password when logging in. There are two ways to obtain the verification code: a phone number and an authenticator application. Sellers can choose when opening two-step verification.

From observation, the problem of phone numbers not receiving verification codes has been around for a long time. Based on the sellers' relevant processing experience, Ennet has compiled the following solutions. If there are similar problems in the future, you can refer to them for processing:

1. Be patient and wait.

Some sellers did not try the verification code for the first time, but waited a few hours before trying again. Some received the verification code after the second or third attempt. Some sellers were restricted for 24 hours, but they were able to receive the verification code when they tried to log in again.

2. Reset two-step verification, then download the authenticator app to receive the verification code.

The authenticator app is an application installed on the user's smart device (such as a mobile phone or tablet), which generates a random verification code to help the user complete the two-step verification. The authenticator app has multiple benefits. First, it does not require access to the user's account password. Second, it does not require a network, which means that sellers can complete verification when there is no mobile signal. Third, a mobile phone can be bound to multiple store accounts at the same time.

Some sellers are concerned about the security of the authenticator, such as association or other accidents. However, based on the experience of most sellers, no problems have occurred so far.

So how do you reset two-step verification?

1. Open the link to enter the reset page ( https://www.amazon.com/gp/help/customer/display.html?language=en_US&nodeId=202073840&ref=efph_home_cont_home );

2. Verify your identity: Upload a scan or photo of your ID as required, making sure your name, address and issuing agency are visible;

3. Waiting for review: The verification process may take 1-2 days to complete, and Amazon will confirm to the seller via email.

How do I bind an authenticator to my account?

1. Search, download and install Microsoft Authenticator or Google Authenticator in the mobile app store;

2. Add the application in the background two-step verification;

3. Open the app and scan the QR code provided by Amazon or enter the key to bind.

Some sellers may say that two-step authentication is really troublesome. It is required every time you log in. Moreover, if you don’t operate it for a while within a day, it will be required again when you operate it again. Can’t you just turn it off?

If you want to turn off Amazon two-step verification, you can follow the steps below:

1. Enter the Amazon "My Account" list: click "Login and Security";

2. Select Advanced Security Settings: Click the "Edit" button;

3. Click the Disable button to turn off two-step verification.

However, Ennet would like to remind you that Amazon’s two-step verification is a security measure provided for Amazon sellers’ accounts and it is best not to turn it off easily.

Amazon Two-Step Verification