What is Marketplace Growth? Marketplace Growth Review, Features

Marketplace Growth is a combination of Seller Support Plus and Strategic Account Manager services. Marketplace Growth account management service provides sellers with one-on-one support to manage account performance, sales growth and marketing. This is an integrated service with a fixed monthly fee, and all services come from the same account manager.

cost

The cost of the service will depend on the seller's sales in the past 12 months. According to regulations, sellers with sales of less than $1 million will pay $2,500 per month, and those with sales of more than $10 million will pay $5,000 per month. The service starts at 6 months, and the full project lasts for 12 months. After using the service for 6 months, sellers need to cancel the service 30 days in advance. Amazon can terminate the service at any time.

Apply

Amazon is sending invitations to sellers. If you want to join Marketplace Growth, you need to apply. Amazon will screen out qualified sellers and set prices accordingly.

Contents

How to monitor and improve the health of your business; expand your business (increase product selection, try new Amazon items); optimize product listings, set up advertising campaigns, deals, promotions, social media marketing, etc. to get maximum product exposure.

Dealing with the relationship between sellers and Marketplace Growth managers

1. Think of a solid introduction first. Think about why you want to talk to the account manager? In addition to wanting to know the inside story of Amazon, think of another reason. Sellers can talk about the best-selling products and the most popular categories.

2. Sellers can describe their development plans and the contribution they want to make to the development of the entire category.

3. When asking questions, you can mention the Seller Performance or Product Quality team, but don't expect them to know exactly which manager can solve the problem.

4. The seller's account will be linked to them, so they will receive your notification. Even if they don't call or reply to the message immediately, they will definitely see it.

5. They will help you with notifications you receive and can even help quickly escalate team actions, but also give them time to identify the right people and initiatives.

6. They can help resolve account freeze issues. A manager said, “Only one seller took a month to unblock their account.” This means that this is an abnormal situation, and other sellers can generally get their accounts back in a few days, or a few weeks at the latest. The speed of processing depends on the information that needs to be prepared, so it is best to prepare a solid action plan before applying.

7. They can also assist in resolving infringement complaints, especially false complaints. Marketplace Growth managers can directly contact the Notice-Dispute team to communicate with them and resolve issues faster. They cannot resolve brand price disputes, but can speed up the resolution of issues through the Notice-Dispute team.

Q&A

Q: If I already have an account manager, can I still join Marketplace Growth?

A: Not only sellers without account managers can use Marketplace Growth. Everyone can use this paid service to get help in boosting sales. This is also the original intention of this project: to help sellers increase sales.

Q: Will Marketplace Growth help sellers deal with other Amazon teams?

A: Many sellers wonder if Marketplace Growth will help them deal with other internal Amazon teams, such as Seller Performance, Product Quality, and Notice teams. Marketplace Growth account managers will answer relevant questions as much as possible, but you need to give them some time. Each account manager handles multiple accounts and communicates with every seller on a weekly or monthly basis, and it takes some time for the teams they contact to respond to them. Don't give the account manager a hard time or rush to cancel service or complain to the manager right at the beginning. Give them a break and let them learn about your account slowly. If you are asked how you can help, don't chatter in order to get uninterrupted service. Account managers will be more motivated if they can see sellers' interest in business development rather than being complacent about their achievements.