A major home furnishing retailer urgently recalled 120,000 products, spanning more than 10 years!

Recently, another big seller announced that it needed to recall some of its products due to safety hazards. The time span was from February 2010 to February 2022, and the number of products involved was as high as 120,000.

It is understood that the American home furnishing brand Walker Edison recently announced that it needs to recall a bunk bed it has sold because the upper bed board of this product has the risk of breaking, which may cause people to fall from the upper layer.

The company has received 14 reports of the bunk beds breaking in recent months, including one report of a person suffering minor injuries.

After investigation, it was found that Walker Edison is a well-known American home furnishing brand headquartered in Salt Lake City, Utah. It was originally just a small home furnishing supplier, but later it transformed into an e-commerce company and gradually grew and expanded. It currently has a presence on e-commerce platforms such as Amazon, Walmart and Wayfair.

Although the recall was just issued on May 4, some people may have owned the bunk beds for more than a decade.

Therefore, Walker Edison recommends that consumers check their products. If they meet the recall criteria, it is recommended that consumers contact customer service for processing. Do not assume that the product is fine just because it has been used for a long time.

In terms of dealing with problematic products, Walker Edison's approach this time can be said to be a textbook response. Although some people may think it is a bit exaggerated, even products sold more than ten years ago have to be recalled. How much money will it lose?

However, from a safety perspective, if not all products are recalled and someone gets injured later, it may not just be a matter of paying money; it will also have a significant impact on the company's reputation.

For large companies, the brand image in the eyes of consumers is very important. Compared with the money lost from recalling products, losing consumer trust is much more terrible.

In this regard, big brands seem to have reached a consensus. Anker recalled more than 40,000 power bank products some time ago, and stated on the recall page: "Due to manufacturing conditions, we found that a small number of Anker 535 power banks may overheat and cause a risk of fire. Ensuring customer safety is our top priority, so we voluntarily recall all Anker 535 power bank devices."

For sellers, it seems inevitable that products will have more or less problems. While optimizing the supply chain to minimize the occurrence of such situations, it is also necessary to provide timely and reasonable solutions when problems occur.

Home Furnishings

Recalled Products