Amazon's front and back end are both stuck! Operations: I have no choice but to slack off...

“ I really can’t complain about the Amazon system these days .”

The familiar "stuck" is here again!

Almost every once in a while, there will be some malfunctions in the Amazon system. Now is the traditional peak sales season for cross-border e-commerce, and "bugs" are even more frequent.

Recently, a large number of Amazon sellers reported that both the front-end and back-end were stuck. It took a long time to open a new page, or even worse, the page could not be opened at all! In this case, it was extremely difficult to open a case. Amazon operators were helpless and had nothing to do during work hours, so they could only "fish around".

Many sellers believe that this round of Amazon system "crash" problems must be caused by the platform itself, and it is likely that the platform is quietly updating a certain function again.

Is there any truth to this speculation? Industry insiders said that Amazon's system problems this time not only affected a wider range than before, but also had more complicated causes.

Amazon front and back end are very stuck, sellers have been reporting this for about 2 weeks

Although Amazon is a powerful technology company, surprisingly, it often encounters various small problems that seem to be unnecessary, such as the seller system "stuck" problem. Not long after the last outbreak of this problem, a new round of Amazon's front-end and back-end "strikes" occurred again on a large scale:

For several weeks, the front and back ends cannot be opened, either the website cannot be accessed or a white screen appears ;

It has been stuck for more than 10 days. I can't do anything and I'm tired of slacking off.

I asked my colleagues, and they said the same situation happened at the three sites in North America , Europe , and Japan .

Me too, both the front-end and back-end are stuck. I wonder what Amazon is going to update next.

It turns out that everyone was having problems with the system, and I thought it was a problem with the company network.

Both the front and back ends were stuck, and it was difficult to open the case . I couldn't refresh it even after a whole morning .

I can no longer upload a product or find a customer.

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Amazon's system is "stuck", which makes life extremely difficult for workers who have to deal with many things every day. An operator said that they had encountered the situation where both the front and back ends were stuck before, but it was far less serious than this time. "It takes a long time to open a new page. Occasionally it will succeed, but more often it will either crash or the component will be abnormal. Things that used to take a few minutes to solve are now infinitely prolonged, and you may end up facing the dilemma that all your efforts are in vain."

Another operator also said that he refreshed the page dozens of times in three days, but only successfully entered the page once, and it got stuck after entering. What's worse is that after refreshing, the page he had finally entered was gone. Amazon is really driving people crazy .

Summarizing the feedback from sellers, the scope of this problem is very wide, and the duration of the problem seems to be longer than ever before. "A good cook cannot cook without rice", and many affected operators have been unable to find a solution and can only fish for a living.

Industry insiders have proposed a solution to the front desk "stuck" problem. Try it out and see if it works!

Some people think that the seller’s system jam is actually mainly their own problem. For example, they can change the network, or try to turn off the proxy first, then update the subscription and then turn on the proxy, and then restart the computer.

But more Amazon sellers think that the widespread system "bug" this time is most likely caused by Amazon. One seller tried it himself and found that even after upgrading the telecom broadband to 1000, it was still very slow. Another seller used more than a dozen VPS servers for "testing" and basically all of them had the problem of slow access. "Login directly with Google/edge/360/Firefox browsers was very slow, and other colleagues were the same."

Regarding the problem that Amazon front-end search often fails to open or returns to the dog page, Weibo blogger "Xiafanmao" summarized 4 situations that may cause the problem and gave solutions as follows ↓↓↓

Case 1: Cookies have been accumulated for too long. A typical symptom is that after changing the browser, the page can be displayed normally.

Steps to delete cookies: 1. Enter the browser settings page; 2. Find the cookies option in privacy and security; 3. Click to view all website data; 4. Search for amazon and click the delete button to clear the data. Alternatively, sellers can directly choose to clear browsing data in step 2 and select the time range of the past week.

Case 2: After scientific browsing, the proxy is not closed automatically.

Manual shutdown steps: 1. Press and hold the win + r keys on the computer and enter inetcpl.cpl; 2. Click Connection-LAN Settings; 3. Uncheck Use a proxy server for LAN.

Case 3: The VPS configuration is low and the network speed is unstable.

Solution: Increase bandwidth or switch to a US server.

Scenario 4: Local broadband operator restricts access to Amazon.

Solution: Use the previous method of changing the host using Google Translate to force the IP to be resolved.

Sellers in need may try the above method.

The most laggy part is the help page! Sellers: Amazon doesn’t want to help us anymore?

Now let's talk about the Amazon backend stuck problem in detail. In summary, it is found that some sellers can't open only a few pages, such as the feedback page, while some sellers can't enter several pages. Among them, the help page has become the hardest hit area for this problem:

The shipping page can be opened normally, but the help page cannot be opened at all.

Even if the help page can be opened, it is difficult to open a case.

It always prompts that a component error has occurred , causing the application to crash. Please try again later.

The most laggy part is the help page ... Amazon doesn't want to help us.

With the peak season approaching, Amazon has started to act up again. The help pages of several stores I own cannot be opened.

…

The failure to open the Amazon help page has aroused the sellers’ accumulated dissatisfaction with Amazon, especially the “harm” from customer service. “If Amazon’s customer service is one-third as reliable as Walmart or other platforms, I wouldn’t have to sit there from dawn to dusk and still not be able to solve any problems. There was a saying before that 9 out of 10 Amazon customer service staff are idiots. This is too much. It should be said that 10 out of 10 customer service staff are idiots. I dare not say that this is exactly right, I can only say that it is exactly the same.” A seller said helplessly.

Amazon customer service has always been the focus of complaints. Sellers’ reasonable requests are either rejected by the other party with unfounded reasons, or a small problem takes 7 days or even longer to deal with, or even if the agreed time comes, there is still no solution and they have to go through the next round of long waiting...

In fact, whether it is the frequent jams of Amazon's system or the poor service of its customer service department, it shows that Amazon still has a lot of room for improvement.

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