No orders for 4 hours! Is there another bug in Amazon backend?

This morning, a piece of news attracted great attention from Amazon sellers. Many sellers reported that there were no orders in their backend for nearly four hours. They didn’t know whether it was due to data delay or another bug in Amazon.

Some sellers initially thought that it was just their own backend that was the problem, but then they received more and more similar feedback.

A: My order this morning is abnormal. Is it just mine?

B: Is everyone's order still normal? Why hasn't my order been updated for more than 3 hours?

C: The European site is normal, but the US site seems to have not been updated for several hours. I checked this morning and the sales volume is still the same as 2 hours ago.

D: Not normal, not normal, maybe it’s system delay!

After discovering this situation, some sellers immediately contacted their peers to inquire about the situation, and everyone's responses were basically the same. Judging from the feedback from sellers this morning, the "no change in order" situation that occurred this time was mainly on Amazon's US site, and the duration ranged from 2 hours to 4 hours.

One seller said: "I thought it was just me, I was scared, but it has lasted too long this time." Another seller found that his Amazon backend had been stuck since last night, but he didn't pay much attention to it at the time. After all, similar situations have happened too many times, so it's nothing new. However, a few sellers said their order data was normal and was not affected.

After the incident, many sellers immediately contacted the relevant service providers, and received the reply that due to the failure of Amazon North America, the backend could not update the order, and the interface could not obtain the order data. Except for the North America site, other sites are currently normal. They are contacting Amazon officials to learn more about the situation .

Some sellers directly contacted Amazon's sales support staff to ask when things would be back to normal. The customer service staff they contacted said that they had received feedback from sellers that there was a problem with the system and they were working hard to fix it, so it should be back soon.

Although this is not the first time that a bug has appeared in Amazon's backend, the various "unexpected" incidents have really scared the sellers. Previously, due to problems with Amazon's backend system, seller links could not be displayed and products were banned. In response, one seller joked: "Amazon's system upgrades and downtime occasionally need to take a break."

However, regarding this long-term system problem, some sellers speculate that every time Amazon does this, it is adjusting something, and they don’t know what it is doing this time.

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